The website and people are a lie stating refunds case by case i immediately tried cancel and John…read moreChapman says oh well no deposit refund of thousand. Emailed to no replies now.

The Negative Reviews Are Not a Coincidence -- Believe Them…read more My experience with Sayed sadly confirmed what many others have already said in their one-star reviews. I had hoped my situation would be different, but it wasn't. His unprofessionalism, lack of patience, and dismissive attitude were clear from the start. What stood out most was how he reacted when I raised concerns instead of addressing them respectfully, he became defensive, mentioned contacting his "attorney," and tried to shift the blame. It was a clear attempt to intimidate rather than take responsibility or offer a solution. When you read through the numerous negative reviews, a pattern becomes undeniable. It's not just one or two upset students, it's many. And my experience fits right into that same pattern. That tells you everything you need to know about the consistency of his behavior and how he chooses to run his business. I've chosen to complete the course with another instructor, and I have since filed a formal report with the DMV and the Better Business Bureau. If you're a prospective student, take this as a warning: the one-star reviews are real, and they reflect the true results of his work.

I just drove by one of their instructors holding a phone and talking while driving…read more This shows poor business ethics, I wouldn't go to this driving school.

Outstanding, knowledgable...time well spent learning the industry. The intructor, Derrick provided…read morea wealth of both administrative and street knowledge that will equip anybody looking for a career in the security industry.

I had a great time during the instruction. Acquired a lot of knowledge about the DCJS and the…read morepolicies. I'm also coming back for the armed portion of the class.

On June 06, 2025, I placed an order with CERT At Home for the "Skills Only" portion of the BLS…read morecourse for two individuals. The following day, I contacted the company by email and phone to request a cancellation, as the order had not yet shipped and my university required in-person training within a set timeframe. I was unable to reach anyone by phone. In response, CERT At Home acknowledged my cancellation request but stated that the order was non-refundable per their registration terms, even though nothing had been shipped or processed at that point. Initially, I cited the FTC's Mail, Internet, or Telephone Order Rule (16 CFR Part 435), which requires refunds for canceled merchandise orders that have not yet been shipped. CERT At Home responded that the rule does not apply to bundled educational services. After they provided that explanation, I did not continue to argue a legal obligation but instead expressed my concern that it is unethical and unfair to withhold a refund for an unshipped and unused order. I informed them that if they refused to issue a refund, I would accept the order. However, I made it clear that their decision would inform my public review of their business practices. In response, the company confirmed they would ship the order, but also issued a strongly worded email warning that any public criticism could result in legal action. Verbatim, "If any of your comments constitute false or defamatory claims about our business or practices, we will not hesitate to take appropriate legal action. We will also leave a professional and factual review of our own on your Healthgrades and other public profiles to reflect that an attempt was made to coerce a refund in violation of agreed-upon terms with a small business." I am requesting that CERT At Home refrain from issuing retaliatory commentary or threats against customers expressing dissatisfaction. I believe their response was disproportionate and unprofessional, and I am concerned about the tone and nature of their communication. While I understand that businesses may have policies regarding refunds, I believe consumers should be treated fairly--especially when no services have been rendered and no materials have shipped. I am filing this complaint in the hope of a fair resolution and to raise awareness of these practices for future customers. June 09 update: Email I received from the company, you can form your own opinion: Hi Amanda, We have reviewed your submitted complaint to the Better Business Bureau, along with all related correspondence. Your complaint presents a selective and misleading narrative that omits a critical fact: you explicitly acknowledged and agreed to our non-refundable terms prior to completing your registration. These terms are clearly displayed during the checkout process and must be accepted in order to proceed. They apply whether or not your materials have shipped, as your purchase was for a bundled educational service--not a retail merchandise transaction. Your decision to publicly mischaracterize our business practices and frame our adherence to clearly stated, pre-agreed terms as "unethical" or "greedy" is not only disingenuous, but also potentially defamatory. Additionally, it is important to clarify that the Better Business Bureau is not a government agency, nor does it possess regulatory authority. It is a private organization that collects and publishes consumer reviews. While consumers are free to share honest feedback, when public statements are made without material context or imply legal or ethical wrongdoing where none exists, they cross the line into defamation. We take such matters seriously. As a small business, we operate with transparency and integrity. Our policies are consistent with those of educational institutions and certification providers across the country, and we have treated you no differently than any other customer. Because of the severity of your claims, we are issuing this final notice: You have until Wednesday, June 11th at 12:00 PM ET to remove or revise any publicly posted complaints or reviews--on the BBB or any other platform--that contain false, misleading, or defamatory information. If you do not comply, we will: Respond publicly on all relevant platforms, including the BBB, Healthgrades, and others, using your full name and a factual timeline of events; Submit a formal complaint to Healthgrades and any professional licensing boards if necessary, should you continue attempts to discredit our business using inaccurate claims; Forward all correspondence, documentation, and evidence to our legal counsel to pursue appropriate remedies, including for defamation and tortious interference.

terrible! They sent banged up manikins and dead batteries, no written instructions on how to set Up…read morethe manikin. They give you a link to watch a video, you can't even see what the guys is doing. I joined the class 3 minutes early. one minute after the class started, she told me I need to get off and join another class because I had the plastic insert upside down. when I reached out via email, the person responding was very rude and unprofessional. it seems like the company is run by children. Definitely not worth paying $165. Update: after posting my review, not even an hour later, the company wrote me several paragraphs over several emails, stating they saw my review. this is part of the email "I noticed your recent 1-star Yelp review and wanted to briefly respond, as it contained some rather interesting points. You indicated that our course provided no assembly instructions for the manikin, yet immediately afterward referenced the instructional video we provide--which, incidentally, clearly and effectively demonstrates each step. Thousands of students manage this each year without difficulty, so it's surprising this was problematic for you. Additionally, you mentioned spelling errors in our email correspondence. While we always strive for clarity and accuracy, the irony wasn't lost on us that your own emails had a few slip-ups ("costumer service," for example). Ordinarily, we wouldn't highlight something this minor, but given your approach, we felt it worth noting. We've seen this kind of contradiction before. Yelp tends to attract a small but loud subset of users who often skip key details, struggle with basic steps, and then blame the process. Meanwhile, we have over 500 five-star reviews on Google from students who actually completed our course and appreciated the experience. If you'd like to continue with the course, we'll honor that and expect full participation. If not, we're happy to offer a partial refund, minus the course access and shipping fees. And if needed, we're prepared to respond publicly, referencing your name, and walk others through exactly what you were sent, so they can see the full context of what you were provided, and just how simple and clear our process really is." I literally am in shock by how unprofessional this company is!! I never do reviews, but being a Director of Nursing and an RN, education is at the core of my career and belief. To be condescending and put someone down because I didn't know how to assessable a mannikin by a 3-minute video is absurd. If you express any dissatisfaction, you are immediately met with retaliation and rudeness. On a positive note, the actual teams meeting was great. The instructor was pleasant and knowledgeable. Do not give your money to ugly people. My assumption is after reading other reviews and seeing the emails this company sent to others, it sounds like this email is ran by one person. Pretty pathetic, you get this upset over a review!

My daughters love Ms. Howe! She is so passionate about what she is doing and is always gentle and…read morepatient with little kids. She always comes to classes prepared with tons of resources and pays attention to every child's needs. My older daughter is usually very slow to warm up to grownups but she got comfortable with Ms. Howe almost in no time. I would highly recommend her and her daycare to any parents in this area.

From the owner: Dual language Daycare for early years. Spanish and English immersion.read more

We've been regulars at Jolly Yolly in Fairfax for a while now and bring our 4, 5, and 10 year old…read moreall the time. It is one of the few indoor play places that genuinely works for that range of ages. The younger kids love the climbing structures and slides, and our 10 year old never feels bored. It's clean, bright, and set up in a way that lets kids explore while parents can actually relax a bit. This was our first time hosting a birthday party there, and it exceeded expectations. Everything was organized, smooth, and low stress. Elif, our host, was excellent. She was warm, attentive, and completely on top of the details from start to finish. She kept the party moving, helped with setup and transitions, and made sure the kids felt celebrated. It made such a difference to have someone so thoughtful and capable guiding the experience. We already loved coming here for regular play, and now we can confidently say their birthday parties are just as great. Highly recommend for both everyday fun and special celebrations.

Valentina and her team were amazing! We had the best time! This is THE place to host a birthday…read moreparty. Thank you for such an enjoyable experience. My daughter and her friends had the best time!