This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

Very clean and comfortable lodging. Four of us stayed in unit #1 and there was plenty of room…read more Staff was kind and welcoming. We enjoyed the hot tub and pool. Good value, would go back.

I thought I reviewed this earlier but it was only a comment so I will post again. We are here now…read moreand these people couldn't be any nicer! Rooms are clean and provide everything you would want. I understand why it is rated #1 on trip advisor. Real coffee, a carafe of cream, cookies, spas, bikes, a pool, plenty of suggestions, coupons for attractions, and friendly people. We searched and searched and this exceeded our expectations. Highly recommend this place. Check out my photo of the heated pool too!

We stayed here while exploring Rotorua. Being unfamiliar with the hotels in the area, we opted to…read morestay here. The hotel was familiar like any North American Holiday Inn. Rooms were spartan, but extremely clean. The best parts were that it had geothermal features behind the hotel that you could watch from your room (pictured). There was also a wonderful pool which also allowed you to enjoy some of the geothermal features in the distance. In all, I would gladly stay here again.

We stayed here 1 night in December…read more First, location: the hotel is located a little outside of city centre but right next to thermals. Second, atmosphere: the lobby is large and familiar like an old school Holiday Inn is. We had a thermals facing double queen room on the second floor that overlooked the pool too. Room.was clean with crisp bedding. Third, service: did not try any of the food so can't comment on that. The front desk personnel acknowledged IHG elite program status and explained all the benefits that applied. I mentioned ahead of time that we were celebrating our anniversary on this trip and the staff kindly had a dessert tray delivered to the room. Outstanding gesture! Overall, nice hotel and I would stay again.

Booked here based on locals (Kiwis in the area) recommendations…read more The good: it looks and feels like an American hotel. Comfortable beds, centrally located with heaps of restaurants all within walking distance, a gym, and checkout is 11am, whereas most places checkout is 10am. Beautiful lobby, friendly staff, clean rooms. The cost is fair for similar 4-star hotels nearby. Parking is free. The bad: this place smells horrendous! It reminds us of sewage. The pool looks pretty, but does not look clean. Especially the many hot tubs. We spotted several cockroaches (and they were bigger than what we are used to seeing back home) in the back hallway near the pool. We saw mold in the bathroom in our room too. For the location, comfortable beds, and feeling like "home away from home" I'd book here again!

The outside and the lobby looked fine, but once inside our room we were transported to a budget…read moremotel that didn't look like it had been updated or cleaned since the 1980s. Filthy and worn carpet, dated and worn bathroom with a thin plastic shower curtain and the toilet crammed behind a door that seemed to be made of paper mache and didn't latch, zero overhead lights in the main room (only a dim lamp on each nightstand). We never let our feet touch the floor and checked out after the first night (2 days early), booked a short distance away at the Millennium, which was very nice.

The rooms smell like rotten eggs. Got worse the longer we stayed there. Opening the window helps a…read morelot! The service was great and it was overall an okay experience.

I wasn't too impressed at this hotel. The rooms are dark without much lighting available and seem…read moreoutdated. There are hardly any convenient outlets, which makes it hard to plug a bulk travel adapter into because the outlets are along the edge of the floor. I mean, but it's still a decent place to stay in for a night. The indoor pool is beautiful. I didn't get a chance to swim in it, but it looks so serene and calm. I don't really remember much from this hotel, besides the lobby being dark. The hotel is conveniently located next to PAK'nSave (maybe 5 minute walk), so if you're hungry or looking for snacks for your trip, definitely stop by the grocery store on your first night.

Good size rooms with in great condition. Love the fact that this hotel is so green and even the key…read morecards are not plastic - very impressed. The communal areas lack at atmosphere rather sterile and not a hotel lobby or bar that you would love to hang out for sometime. The place is rather noisy with noise traveling to my room that was at the end of a corridor. A good hotel that's value you for money but not a destination hotel

Booked a suite. Room was dirty, outdated in desperate need of refurbishment and very overpriced…read more The smell from the surrounding geothermal area was unbearable. We were unable to sleep or eat in the room. Only cutlery supplied were two teaspoons and when we asked for a bottle opener were told to go down stairs to the bar to get drinks opened. Absolutely the worst place we have ever stayed in and would NOT recommend it to anyone. It was that bad we left one day early and are still waiting for the manager to return our call regarding a refund.

Stayed here on a Friday and Saturday night for a running event happening in Rotorua. The place is…read moreeasy to find with large signage along the road. The complex appears to be a hotel/motel which has been converted into a hostel. The staff were super friendly on check in and throughout the stay, and the front desk lady took the time to walk us around to show us the property. The hostel has a large kitchen with a number of new hotplates and ovens, and large stainless steel benchspaces for preparing meals, however could do well to have some larger commercial style refrigerators. Found there were enough utensils for our use, however it could be somewhat limited in the availability of pots and pans when busy. There is a large TV room with lots of lounge seating and a huge LCD television with SKY tv box, DVD's available from reception, and you could plug in a hard drive using the USB port to watch your own movies. We stayed in a 8 bed dorm which we had to ourselves the first night, and shared with 3 others on the second night. Each of the dorm rooms has their own ensuite bathroom which is cool. The shower was adequate and there was also a hairdryer fitted to the wall. The beds are probably the best I've ever slept in at a hostel, and much better than many hotels I've stayed at. I had the best sleep here thanks to these beds! They are also made when you arrive, which is awesome - you can just rock in and rack out if you want. Also they don't allow anyone to check in to occupied rooms after 10pm so you won't be disturbed late at night by late arrivals. The pools are great - there is a one is cold, one is warm, and a smaller one is filled with mineral water which felt awesome on the skin. They also have free wifi, you collect a code from reception which gives you 4 hours of access (which became a little tedious having to enter codes every now and then - but it worked and was pretty fast). Great hostel, good sleep quality, plenty of space, pools, large kitchen, awesome TV room, friendly staff. What more could you want? Its only a short walk from town. If I'm back in Rotorua I'd definitely stay here again!

Perfectly situated on a prominent point on Lake Rotorua with fantastic views of the lake. We were…read morelocated in a cozy one bedroom cottage, a very large suite. Complete with kitchen, washer/dryer and two tvs. This was totally unexpected as we arrived after dark and were not sure what Peppers would be like. It turns out to be a nice lodge house with a few cottages along the lake bank. Beautiful views, lots & lots of flies. Beware, although they are not the biting kind of flies, they seem to swarm around light. Keep your doors closed they will quickly enter. The cottage itself was equipped with a very comfortable king bed and huge bathroom. Great shower set up and a nice hot tub on the deck which you can fill with wonderfully warm water much like a huge bath tub. My only complaint is that the tub deck area was not clean. The tub was full of bugs and the window screen needed to be cleaned. We had an incredible nights sleep due to the comfy bed and great black out curtains that put us in a deep trance for the night. We woke up each morning to an incredible breakfast. Well done Peppers. This is at the main lodge although you can also order room service. I had the egg Benedict which was floated on top of a delicious potato instead of an English muffin. Loved it along with all the fresh fruit, juices and cereals. My hubby had the three egg omelet with lamb sausage and a couple of veggies--made to order. There were other choices as well. This was included in our stay and excellent. Loved this special place. A bit spendy for the cottage but oh well we had a great time. Off to Wellington

Beautiful and very peaceful. Can't wait to come back. Best view in Rotorua. Wished we had few more…read morenights to relax there.

It's not your typical best western. I want to say it's quirky, but in the most wonderful way…read more The woman at the front counter was so kind and personable. She was so quick to help with anything we needed and had so many suggestions on things to do in the area. Our room wasn't some cookie cutter room. It almost felt like they were all little studio apartments and I loved it. The bed was comfortable and I absolutely loved the heated mattress pad! We felt safe in the hotel area and we couldn't have been closer to all of the activities we had planned!

The woman working the front was absolutely lovely. She was friendly and helpful with suggestions…read more The dining staff was very knowledgeable and helpful with recommendations. The chef made an excellent dinner for my wife and I. I still think about that venison roast! Our room sat next to the trout stream. Our only regret was not staying longer.

Beautiful relaxing spa, we had one of the private hot spring pools and it did not disappoint. The…read moreviews were spectacular and you have your own shower and it's also very private. We indulged in some massages and they were also amazing. Our visit included a fresh squeezed juice of your choice and that was delicious and refreshing. Overall a great experience.

I thoroughly enjoyed the lakefront pools. Each one was a different temperature and composition. I…read moresoaked in all of them. I had a wonderful 45 minute massage that was so relaxing. I highly recommend this spa when in Rotorua.