Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Very clean and comfortable lodging. Four of us stayed in unit #1 and there was plenty of room…read more Staff was kind and welcoming. We enjoyed the hot tub and pool. Good value, would go back.

I thought I reviewed this earlier but it was only a comment so I will post again. We are here now…read moreand these people couldn't be any nicer! Rooms are clean and provide everything you would want. I understand why it is rated #1 on trip advisor. Real coffee, a carafe of cream, cookies, spas, bikes, a pool, plenty of suggestions, coupons for attractions, and friendly people. We searched and searched and this exceeded our expectations. Highly recommend this place. Check out my photo of the heated pool too!

Stayed here with my family for my 40th birthday and I had the best birthday ever!!! My husband is…read morean IHG Loyalty Gold member but we have never stayed at a Holiday Inn before, but now Holiday Inn Rotorua set the bar high since we had such a wonderful stay there. I was greeted with such a wonderful surprise bottle of champagne and greeting in our room for my birthday that made me feel so special. The room was comfortable and had plenty of space for my family of 4. We also had bathrobes and plenty of towels. This hotel is absolutely perfect for families since they have a game room, lots of deals for local kids' activities, and our favorite was the geothermally heated pool! Since it's been so cold in New Zealand since we got here in June (from Florida), my family have not had the chance to go swimming and the pool here is amazing!! Even in the cold weather, the pool was so warm and had fun pool toys, balls, and noodles. Plus there are heaters by the pool when you're ready to leave. Housekeeping was very nice too as we didn't need them to clean our room one day but Marie made sure to get us whatever we needed such as toiletries or clean towels. The location is great also. On my birthday we drove to Hobbiton which was about an hour away, then for the evening the Tamaki Maori Village bus picked us up from the Holiday Inn Lobby and we had an amazing night! It's also a short drive to the Rotorua city center. I highly recommend this hotel! Great value, wonderful service, and comfortable stay. Thank you so much Holiday Inn Rotorua!

We stayed here while exploring Rotorua. Being unfamiliar with the hotels in the area, we opted to…read morestay here. The hotel was familiar like any North American Holiday Inn. Rooms were spartan, but extremely clean. The best parts were that it had geothermal features behind the hotel that you could watch from your room (pictured). There was also a wonderful pool which also allowed you to enjoy some of the geothermal features in the distance. In all, I would gladly stay here again.

Booked here based on locals (Kiwis in the area) recommendations…read more The good: it looks and feels like an American hotel. Comfortable beds, centrally located with heaps of restaurants all within walking distance, a gym, and checkout is 11am, whereas most places checkout is 10am. Beautiful lobby, friendly staff, clean rooms. The cost is fair for similar 4-star hotels nearby. Parking is free. The bad: this place smells horrendous! It reminds us of sewage. The pool looks pretty, but does not look clean. Especially the many hot tubs. We spotted several cockroaches (and they were bigger than what we are used to seeing back home) in the back hallway near the pool. We saw mold in the bathroom in our room too. For the location, comfortable beds, and feeling like "home away from home" I'd book here again!

Looked like a high end establishment, but our room was dated and dirty. The bar service (staffed…read moreafter 3:30pm) was abysmal. There were dishes that sat on a table for the few hours we were there and glasses etc from other patrons were not picked up nor were tables cleaned. We ordered a pizza and specialty bread and it was brought to our table with no plates, cutlery, or napkins. Very disappointing for the price.

I don't spend much time in the hotels I stay at, but if you do, this is a really nice hotel for a…read morefair price: I stayed here for 2 nights for $375NZ. PROS: -Slightly dated but very clean amusing tropical ambiance. -Large, clean, spacious room and bathroom. -Pool and free access to the spa tubs and gym -Central location to shopping and restaurants -Extraordinarily friendly staff CONS: -Upon checkout, for unknown reasons, the bill came out to $505NZ. But I'm old fashioned and had a printed reservation copy showing the $375NZ price. They corrected the price, but we lost about 10 minutes of our lives. Not sure if I'll ever come back to Rotorua, but I'd likely stay here again if I did.

The rooms smell like rotten eggs. Got worse the longer we stayed there. Opening the window helps a…read morelot! The service was great and it was overall an okay experience.

In fairness, my hotel rating would be 2.5 stars. This area is famous for its thermal areas all…read morearound and outside the city because of volcanic activity. Unfortunately, that meant that a sulphur like smell permeated even the hotel room in which we stayed which you could not avoid. Although Rotorua is a cute little town, this hotel and many others are located quite a distance from downtown and there are no buses available. The room was furbished with what looked like garage sale or flea market furniture that had seen better days, although it was clean. The radiant style heater took a lonnnnng time to heat the room. On the plus side though, the staff was friendly and helpful. The dining room was beautiful and in addition there was a comfortable bar area and a nice happy hour. The fitness room had a modern treadmill, a bike and 3 weight machines. There were also free washers and driers available, a wonderful boon to my wardrobe!

Good size rooms with in great condition. Love the fact that this hotel is so green and even the key…read morecards are not plastic - very impressed. The communal areas lack at atmosphere rather sterile and not a hotel lobby or bar that you would love to hang out for sometime. The place is rather noisy with noise traveling to my room that was at the end of a corridor. A good hotel that's value you for money but not a destination hotel

Stayed here on a Friday and Saturday night for a running event happening in Rotorua. The place is…read moreeasy to find with large signage along the road. The complex appears to be a hotel/motel which has been converted into a hostel. The staff were super friendly on check in and throughout the stay, and the front desk lady took the time to walk us around to show us the property. The hostel has a large kitchen with a number of new hotplates and ovens, and large stainless steel benchspaces for preparing meals, however could do well to have some larger commercial style refrigerators. Found there were enough utensils for our use, however it could be somewhat limited in the availability of pots and pans when busy. There is a large TV room with lots of lounge seating and a huge LCD television with SKY tv box, DVD's available from reception, and you could plug in a hard drive using the USB port to watch your own movies. We stayed in a 8 bed dorm which we had to ourselves the first night, and shared with 3 others on the second night. Each of the dorm rooms has their own ensuite bathroom which is cool. The shower was adequate and there was also a hairdryer fitted to the wall. The beds are probably the best I've ever slept in at a hostel, and much better than many hotels I've stayed at. I had the best sleep here thanks to these beds! They are also made when you arrive, which is awesome - you can just rock in and rack out if you want. Also they don't allow anyone to check in to occupied rooms after 10pm so you won't be disturbed late at night by late arrivals. The pools are great - there is a one is cold, one is warm, and a smaller one is filled with mineral water which felt awesome on the skin. They also have free wifi, you collect a code from reception which gives you 4 hours of access (which became a little tedious having to enter codes every now and then - but it worked and was pretty fast). Great hostel, good sleep quality, plenty of space, pools, large kitchen, awesome TV room, friendly staff. What more could you want? Its only a short walk from town. If I'm back in Rotorua I'd definitely stay here again!

Great location! Fantastic staff, attention to detail in every way. Great breakfast and an amazing…read moredinner experience!

Perfectly situated on a prominent point on Lake Rotorua with fantastic views of the lake. We were…read morelocated in a cozy one bedroom cottage, a very large suite. Complete with kitchen, washer/dryer and two tvs. This was totally unexpected as we arrived after dark and were not sure what Peppers would be like. It turns out to be a nice lodge house with a few cottages along the lake bank. Beautiful views, lots & lots of flies. Beware, although they are not the biting kind of flies, they seem to swarm around light. Keep your doors closed they will quickly enter. The cottage itself was equipped with a very comfortable king bed and huge bathroom. Great shower set up and a nice hot tub on the deck which you can fill with wonderfully warm water much like a huge bath tub. My only complaint is that the tub deck area was not clean. The tub was full of bugs and the window screen needed to be cleaned. We had an incredible nights sleep due to the comfy bed and great black out curtains that put us in a deep trance for the night. We woke up each morning to an incredible breakfast. Well done Peppers. This is at the main lodge although you can also order room service. I had the egg Benedict which was floated on top of a delicious potato instead of an English muffin. Loved it along with all the fresh fruit, juices and cereals. My hubby had the three egg omelet with lamb sausage and a couple of veggies--made to order. There were other choices as well. This was included in our stay and excellent. Loved this special place. A bit spendy for the cottage but oh well we had a great time. Off to Wellington

It's not your typical best western. I want to say it's quirky, but in the most wonderful way…read more The woman at the front counter was so kind and personable. She was so quick to help with anything we needed and had so many suggestions on things to do in the area. Our room wasn't some cookie cutter room. It almost felt like they were all little studio apartments and I loved it. The bed was comfortable and I absolutely loved the heated mattress pad! We felt safe in the hotel area and we couldn't have been closer to all of the activities we had planned!

The woman working the front was absolutely lovely. She was friendly and helpful with suggestions…read more The dining staff was very knowledgeable and helpful with recommendations. The chef made an excellent dinner for my wife and I. I still think about that venison roast! Our room sat next to the trout stream. Our only regret was not staying longer.

Very relaxing and as I have chronic neck and shoulder pain I can now attest to the healing/relief…read morepowers of the sulfur hot baths. Highly recommend booking a private room. It's quite affordable and has a great time ;) Don't sweat the smell, yes city smells like sulfur but once you're in the relaxing heat t ofvthe pool, you don't even notice. Will return.

Beautiful relaxing spa, we had one of the private hot spring pools and it did not disappoint. The…read moreviews were spectacular and you have your own shower and it's also very private. We indulged in some massages and they were also amazing. Our visit included a fresh squeezed juice of your choice and that was delicious and refreshing. Overall a great experience.