I don't spend much time in the hotels I stay at, but if you do, this is a really nice hotel for a…read morefair price: I stayed here for 2 nights for $375NZ. PROS: -Slightly dated but very clean amusing tropical ambiance. -Large, clean, spacious room and bathroom. -Pool and free access to the spa tubs and gym -Central location to shopping and restaurants -Extraordinarily friendly staff CONS: -Upon checkout, for unknown reasons, the bill came out to $505NZ. But I'm old fashioned and had a printed reservation copy showing the $375NZ price. They corrected the price, but we lost about 10 minutes of our lives. Not sure if I'll ever come back to Rotorua, but I'd likely stay here again if I did.

The rooms smell like rotten eggs. Got worse the longer we stayed there. Opening the window helps a…read morelot! The service was great and it was overall an okay experience.

This hotel and apartments has a really great location that is conveniently located to many tourist…read moreattractions in Rotorua and is walking distance to lots of great restaurants, bars, and shops. While we were staying here we took a 10% coupon they gave us for the Polynesian spa and just walked to the spa for a nice little treat. We were also able to browse several great shops in the area for gifts, and in the evening walked down to a beautiful lit up covered area with tons of restaurants and bars to choose from. We loved how close it was to everything. The service at the front was friendly and helpful and the room was very nice, comfortable, and clean. Our room had a small kitchen, a little washer and dryer that worked great and a comfortable bed and clean bathroom with floofy towels. The cost of the room for the night was very affordable and worth the great quality of the room and the convenience of the hotel's location.

The hotel is centrally located to lots of shops nearby. They gave you a 10% coupon for the nearby…read morePolynesian Spa, just ask. They also give 10% off for the Te Puia Maori culture center. Front desk are super nice. Pay $5/night for parking in the back. Our room was clean, comfortable & had a nice kitchen. It also had a washer & dryer which came in handy. The rooms are quiet & was worth the price.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Stayed here with my family for my 40th birthday and I had the best birthday ever!!! My husband is…read morean IHG Loyalty Gold member but we have never stayed at a Holiday Inn before, but now Holiday Inn Rotorua set the bar high since we had such a wonderful stay there. I was greeted with such a wonderful surprise bottle of champagne and greeting in our room for my birthday that made me feel so special. The room was comfortable and had plenty of space for my family of 4. We also had bathrobes and plenty of towels. This hotel is absolutely perfect for families since they have a game room, lots of deals for local kids' activities, and our favorite was the geothermally heated pool! Since it's been so cold in New Zealand since we got here in June (from Florida), my family have not had the chance to go swimming and the pool here is amazing!! Even in the cold weather, the pool was so warm and had fun pool toys, balls, and noodles. Plus there are heaters by the pool when you're ready to leave. Housekeeping was very nice too as we didn't need them to clean our room one day but Marie made sure to get us whatever we needed such as toiletries or clean towels. The location is great also. On my birthday we drove to Hobbiton which was about an hour away, then for the evening the Tamaki Maori Village bus picked us up from the Holiday Inn Lobby and we had an amazing night! It's also a short drive to the Rotorua city center. I highly recommend this hotel! Great value, wonderful service, and comfortable stay. Thank you so much Holiday Inn Rotorua!

We stayed here while exploring Rotorua. Being unfamiliar with the hotels in the area, we opted to…read morestay here. The hotel was familiar like any North American Holiday Inn. Rooms were spartan, but extremely clean. The best parts were that it had geothermal features behind the hotel that you could watch from your room (pictured). There was also a wonderful pool which also allowed you to enjoy some of the geothermal features in the distance. In all, I would gladly stay here again.

It's not your typical best western. I want to say it's quirky, but in the most wonderful way…read more The woman at the front counter was so kind and personable. She was so quick to help with anything we needed and had so many suggestions on things to do in the area. Our room wasn't some cookie cutter room. It almost felt like they were all little studio apartments and I loved it. The bed was comfortable and I absolutely loved the heated mattress pad! We felt safe in the hotel area and we couldn't have been closer to all of the activities we had planned!

The woman working the front was absolutely lovely. She was friendly and helpful with suggestions…read more The dining staff was very knowledgeable and helpful with recommendations. The chef made an excellent dinner for my wife and I. I still think about that venison roast! Our room sat next to the trout stream. Our only regret was not staying longer.

I thoroughly enjoyed this super cute hostel. Bastin gave me a warm welcome, showed me around the…read moreplace and spent a long time answering all of my questions and recommending things to do. Initially, I had only planned to spend one night in Rotorua. After speaking with Bastin about the activities and places he recommended, I changed my plans, cancelled my reservation at Hot Water Beach and spent two nights here. I paid for sharing a room with two bunks, four beds. I was surprised that I had the room to myself for both nights. I thoroughly enjoyed the beautiful cat, Blakely, who always enjoyed being petted. Bailey also helped me recommend places based on my interest and amount of money I had to spend on my last day. She even shared some milk for my hot tea with me. This is the only hostel that I stayed at who provided laundry detergent to wash your clothes. You pay to use the washer and dryer and they have powdered laundry detergent available. All of their staff was very helpful and friendly with anything you need. I highly recommend staying here when in Rotorua.

Great hostel in Rotorua!…read more -The owner was helpful and was happy to assist in booking my excursions. -Weekly activities like poker, Wii tournaments, movies (with free popcorn!) are great for camaraderie. -The bathrooms are clean and they even have an individual shower available. -They sell beer/wine and provide free internet and lockers.

I regret not putting this review up back when I visited in August 2017. I don't remember the…read morespecific room # I stayed, the name of the lady who served my boyfriend and I breakfast in the morning nor the name of the concierge, but they all left a lasting positive impression on me while staying for a couple days. The hotel inside and out seemed a bit old-fashioned and Victorian-styled, but it seemed like an established location. The gentlemanly concierge who was well-dressed and well-spoken greeted us warmly and helped us to our room. Our room was great! Very clean and neat; it also had PLENTY of space to relax in the bedroom, living room and even the bathroom. Slept like a baby, too! As for the amenities I noticed (since we didn't stay there the entire day), the hotel's centermost area had dining areas which were a bit difficult for me to navigate, but it looked like it could hold quite a few people for events. There's an outdoor area with eating tables and a small outdoor heated pool which we also didn't use, but seemed cute and cozy. Wi-fi and TV were available for use as well (we had no issues with them). We ordered breakfast to be sent to our rooms and were greeted by a friendly lady. The food was EXCELLENT. I clearly remember my salmon eggs benedict like it was yesterday. Incredibly tasty and totally started my morning! I think older folks would like this hotel, but I think open-minded, younger people could appreciate this the location as well. The staff, especially the concierge, was incredibly helpful and friendly. It's the first time I've been to a hotel like this, and I definitely wouldn't mind coming back again should I visit Rotorua once more.

The Estate Room (#26 Dr. Wallis) was well appointed and comfortable. The only complaint we would…read morehave is that we were told to walk through the breakfast area right after checking in, and roughly an hour after tried to go through and we're stopped due to a private function. Now if they had told us there was an alternate route when checking in, we would have taken that. Second issue, the next morning at breakfast we went into the breakfast dining room as instructed at check in, and we were abruptly told to wait outside by female staff until her "colleague" could assist us. Now, in most cases, this would be fine. However, we were merely following the instructions given at check in. She also could have employed more tact & courtesy in how she communicated. After we were seated we were still a bit gobsmacked at how unprofessional and abrupt the staff member was. Finally, despite turning off radiator in the room and opening a window, the rooms were VERY warm. Likely fine for Western tourists, but for those of us living in the area, it was way too warm. Overall, a pleasant stay, but would advise that staff to get in the same page to avoid awkward situations when conflicting messages are given to guests.

While the Birchwood is nothing that stands out, it's a clean little hotel that sits on the fringe…read moreof everything you'll come to Rotorua to see and do. It's not too far from City Center, but not so far away from the major roads that will take you to the surrounding areas. Birchwood is clean. Very clean for how dated everything is. I'd imagine that with everything even in the building that I'd be blowing dust off tables, but that wasn't the case. The desk guy was friendly and oh-so helpful. We have a kitchenette even. He has coupons for most things you'll want to see around here if you ask. It's a smaller motel and the parking lot is well lit. The mattress is soft, but I didn't wake up stuff. They don't serve breakfast and I don't get the spa part (there's an old but clean jacuzzi on the patio). We'll hopefully be able to come back to New Zealand and will check the Birchwood for vacancies.