We chose this company because of their high reviews but had a very different experience. I would…read morenot recommend them. communication, quality, and timeline of the project were all immensely lacking.
Towel holders, door knobs, our new fan, light fixtures, tile, wood cabinetry, plates INSIDE our cabinets (why are they touching plates inside our cabinets??), wood floors, a speaker in the laundry room (that they were NOT painting), the bathtub, blinds, a sinks, outlet covers, countertops, the outdoor fence, our patio, splatters on brick around the house, our brand new fridge. You name it, there's paint on it.
The walls behind the toilets were skipped. Paint trim on harder to see areas was avoided. The wrong sheen was used for touch ups. And all was presented as the final work.
It's clear the home was not protected, fixtures were not removed, and the work was done sloppily and carelessly. One of the "crew members" was a child. Maybe 13 years old or so.
You could tell management truly desired to make it right. They visited our home, made it a training exercise for a new employee, wrote us a card- I could tell they genuinely cared and were trying to make it right. Unfortunately, they were not the employees with the boots on the ground.
The problem is, the trust has been severely broken. I am the one communicating risk. The project manager would not visit until the walkthrough, so he had no idea how behind we were every time. He kept reassuring me of project due dates- while being unaware of the homes current state. I believe there was a severe project management gap is communicating between painter, homeowner, and leadership, with each being told what they "wanted" to hear versus a transparent project update.
We went through four walkthroughs before I personally requested a new painter. They obliged, and the new painter was fantastic. The problem is- I was the one initiating to request the change, this resulted in MORE time, walkthroughs, further delays and frustration.
The work still is not complete. But after a 5 day project turning into 25, 5 walk throughs, delayed renovation projects, poor project management, and a move in date looming, I called it done.
I'm still finding paint on things and doing touch ups myself. Unacceptable.
