I had an unbelievable experience with Silver Cab at Birmingham airport. First, things were going well until the car had a flat. I had to stand outside in the dark after midnight holding a flashlight so the driver could see to change tire in the dark. He didn't offer to call another cab to take us home. Driver didn't take out our luggage in the trunk. Instead he moved things around to access the spare tire. Unfortunately, a bottle of oil was spilt and leaked onto a brand new luggage. It wasn't noticed until the next morning in daylight. The owner of the company acknowledged but could only offer $50 to replace a $179 luggage. Owner even suggested that for us to file with Delta airlines knowing that Delta wasn't responsible for the damage. Very disappointing and dishonest. read more

Called company and could not get picked up at the Amtrak station. Terrible customer service.

This is a good company. The owner was so polite, intelligent, and kind. He was easy to speak with. He made my long ride seem to be only moments long. We highly recommend him as well as his company. He made me feel at home, and that I mattered. read more

We use Silver Cab for patients in that area who need to get to appointments. This is a top quality, fast and efficient transportation company. Always friendly, and always caring, as we do have some very ill patients that sometimes have walkers or canes and need some assistance getting into cars. This makes a HUGE difference, as we are in Texas. Trustworthy and fair prices. read more

I'm an Airbnb host and, often, my guests need cab service since public transport can be cumbersome and Uber is still a pipe dream. I used to recommend guests to another cab company in town with a firm disclaimer that, unfortunately, they were the best option. Not any more! Silver Cab has won me over: pick-ups are easy to schedule, they accept credit cards (without any funny business), the drivers are professionals and the cars are clean. It's a testament to how sucky the other companies in town are that these baselines knock my socks off. Bravo to Silver Cab for finally offering decent cab service in town. I'll be recommending them to my guests and may even use them for getting to the airport now that I know I won't be stuck hunting for an ATM while the meter ticks upward. read more

Worst. Scheduled a cab. Called back and reiterated how important it was to be on time because I had a flight. They confirmed time and assured me they had it scheduled right. Didn't show up. read more

I called Silver Cab Company to request a ride from BHM to downtown. I actually found them through a Google search on my phone at the airport after which I immediately called their number. The driver I spoke with was very nice on the phone. I requested to be picked up right away, and I was pleasantly surprised at how soon they came. Major pluses: the driver was friendly, the car was clean, and most importantly (for people like me), they take credit cards (they use Square). read more

As we drove to the airport the driver kept looking down at his mobile device. I asked him to stop because it endangered me when he was driving distracted. He said he was conducting business and would do what he wanted, but finally put it down. He had beads and fragrance cards hanging from his rear view mirror potentially obstructing his view. His van was dusty. I was concerned when he exited the expressway into downtown. He should have told me in advance that he was avoiding construction. His good point is that he arrived a few minutes early to pick me up. read more

Silver Cab Company is great! We have used their service twice now, and we are always impressed by the reliability, how clean the cab is, how dependable the pick-up times are, and the above and beyond customer service! Such a friendly and reliable company! We will continue to use the Silver Cab Company while we're living in the Birmingham area, and highly recommend it to locals and visitors!! read more

Incompetent and unreliable, didn't show up even with schedule a day in advance. Had to call another cab company to pick me up and barely make it in time for flight. read more

I had a horrendous experience with Silver Cab Company in Birmingham the other night. We had a flat tire on the way home after midnight. Instead of taking our luggage out of the trunk, the driver just moved some things around. I discovered the next morning oil all over my carry-on suitcase. I called the company expecting them to make it right. Unfortunately, the owner of the company only offered me $50. I explained that I had purchased the suitcase four months prior for $130 at Target. I sent him a picture of the damage and also a picture of my receipt for what I paid for the luggage. I asked if he could do $65 and the driver do $65 and that would cover my loss. He refused. Silver Cab Company screwed me over. I wish I had called Acton Limousine instead. read more

I use this cab service when I'm in Birmingham and I could not recommend them highly enough Not Enough stars. Using them for approximately five years and always had the greatest service thank you Silver Cab read more

Called them expecting the typical "it will be 10 mins" while waiting 30 mins for them to show up. Nope - 10 mins meant 10 mins including a call back when the driver was 1 minute out. Friendliest taxi driver with an absolutely infectious laugh. Jordanian by birth, Birmingham resident for 25 years by choice. All in all, a 5 star experience! read more

Scheduled a pickup, got a confirmation email stating they "would be there on time", and then was left sitting waiting for a ride to the airport. Luckily I gave myself plenty of time, and ended up having to catch an über. They did not call to let me know where the driver was or anything. I called twice, the operator said she would find out where the driver was and call me back, I never heard back from her. I have had good service and been able to rely on them in the past. Not sure what happened or why, but you can't just leave customers sitting/waiting to get to the airport with no explanation. Don't like badmouthing anybody, but just would hate for anyone else to run into the same situation I did. Will say that they had been extremely reliable in earlier situations, and their management has since reached out to me and is working hard to make the situation right. Doesn't change that I got left waiting, but they are doing a very good job professionally trying to make it right. read more