Only leaving a three star because I believe the customer service rep named "wrench" (Sounded like…read moreit) was in the wrong. I created an account and made an appointment on the same day. I even had to contact the people more than once because of issues getting their due to own self faults. There were no issues at all prior to this conversation with anything. After realizing I was going to be late for the appointment, I decided to call again, apologize, and schedule a new appointment. However, Wrench was very adamant that my HMO Cigna coverage is not accepted. This was shocking because I was told multiple times that it was accepted but now it's not. After telling him this, he still stood by his answer and said there's nothing he can do about it. I have zero problem if Wrench is right. However, after looking at the website, it CLEARLY states that Cigna HMO is accepted. Clearly there is miscommunication between the company on some level, which has now led us to seek a different option. Nothing bad, just needs to be fixed for future customers.

I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

Been going to the health center for years for WIC for my daughter and have never had any problems…read more Now there is a front receptionist that is extremely rude and unhelpful. I'm truly unsure as to why she's in this field. If it wasn't for the office being conveniently located near my house I would not come.

I came here for WIC and there service is sooo slow and unprofessional! I walked in and there were 4…read moreemployees sitting at the counter. NO ONE greeted me, they all just looked at me! One employee whispered to another employee me stating that she knew that I was gonna show up right after they called me to pick up my WIC checks. Uh, duh! That's what you told me to do! They're unprofessional and were on their phones the entire time I was sitting down WAITING for them to finish their work so I could get my checks.

DR B was very professional. Saw me immediately and was very concerned with my health. Made sure she…read moreknew everything with my problems to better evaluate.

No stars if that was an option: Veterans if you are…read morescheduled to be seen at this "medical center," by all means ask to go elsewhere. This is one of the most incompetent place of business that I have ever been to. The front office staff member (heavy set light complexed girl?) was very unprofessional, rude and just nasty...not to mention lazy. Laurette, the other patient care technician, medical assistant..certainly not a nurse, is apparently not properly trained (she could not pronounce simple medical terms). Oh, but wait, the nurse practitioner, Bunmi Folarinde, is bats*i* crazy! This lady went from 0 to 10 infinity on poor Laurette who made a dumb decision because she simply did not know any better. The nurse practitioner is apparently not proficient in veterans medical evaluations and she clearly contradicted herself in black and white; however; she had the aid of medical report from an authentic professional to reference to. After staying there for over 2 hours and enduring the uncomfortableness of it all, I have determined that this visit was a complete waste of time with the worst "medical center" staff ever, smh. You've been warned.

Dr. Peesaputi and nurse July are great. Both are very attentive and knowledgeable. They answered…read moreall my questions and concerns. I had a great visit today.

First time coming to this location, pharmacy closed for lunch at 2:00 in the afternoon…read more Receptionist enters myself and another person into registration. Others come and she enters them also. Finds out she knew my information did not enter and added me later. Instead of me being the second person to be seen, i was still waiting 30 minutes later, when I asked about it, she stated I entered you late and made no attempt to get me seen faster. Instead of getting seen at 2:30, I wasn't seen until 2:55. Receptionist was short and inconsiderate; never should a person be treated like that in a medical facility. With that said, the actual phlebotomist was professional and kind and her personality was much appreciated.

Fantastic care and helpful treatment to diagnose my stomach ache. Staff was kind and treating…read morephysician was able to pinpoint possible cause of problem and directed me to emergency room since it was a Sunday and said it was either kidney stones or appendicitis after his physical test and examination. Turns out the doctor was right! Great location local to Buford and clean facilities. Has their own parking lot but Google maps currently has navigation lead to the Hyundai dealership next door. 5 stars and thank you to the staff!

the people that are employed here do not care about the patients. especially whoever the little…read moreasian nurse with glasses. she is the rudest person ive seen at a doctors office. no decorum. very nasty attitude. if i could, yall would get a -10 from me. i had an appt at 10 am and 2 others were in the waiting room. we all had to wait 2 hours to be seen for 20 minutes. they can say its exaggerated, but theres also footage of them not working in the back while we sit in the front irritated. their automated response system is no help trying to make an appt for work comp. dont put that as an option if on the phone you can't schedule the appt. im here today and have been here since 2:03p and now its 3:13. completely useless

My mother-in-law ended up in the ER here, which is over 2 hours away from us, from a very bad…read moresituation. She was diagnosed only 5 days prior with dementia and Alzheimer's. Without going in to too many details, she fell at another facility, hitting her front right forehead hard enough to produce a 1 inch bump and give her a black eye that is still there over 2 weeks later. I was with her all day in the ER. During that time, she was delusional, at times aggravated, and just "out of it". The people in the ER were WONDERFUL! First, the hospital put a "sitter" in the room. Olive was so kind and patient and showed me how to properly deal with my MIL who kept trying to get out of bed alone but wasn't allowed. They keep the "sitters" in the room with people who cannot be kept alone for safety reasons. These angels are there for 12 hour shifts (with relief provided when needed for breaks). Although I was there, I was so relieved to have a professional with me because I couldn't have managed my MIL by myself. Next, the doctors...OMG. They HEARD me and helped us get my MIL out of a bad situation and get the help she actually needed IN the hospital and not a "facility". They were so on top of what was actually going on with my MIL and put us on the right road to recovery and treating her disease. The nurses in the ER were so kind and good with MIL and me. They were professional yet kind - which is important when dealing with someone with dementia and sundowners. Outside of the ER, in the cafeteria, I also met people who were so helpful to someone so clueless as myself. We were in the hospital for over 2 weeks, and the first two days dealing with the unusual self checkout registers I always found someone reaching out to help me with a smile on their face. SO FRIENDLY! This was so important to someone going through such a rough time as I was - crying at the drop of a hat. Lastly, let me tell you about one kind soul in particular in the ER. I don't know his name, but he was so kind he deserves a call out. My mother-in-law woke up after a nap and was in the BEST mood! She was delusional and thought it was Thanksgiving at my house. She wanted some chocolate for us and our company (Nurse Olive), so off to the cafeteria I trekked for the 3rd time of the day. The ER is a MAZE and all of the nurses were busy. I asked someone to help me find my way to the "back door" leading into the hospital, but he led me to front of the ER, which wasn't helpful at all LOL. I turned around to go back and try and find my own way, and a janitor strolled up to me and said "You look lost. I've been watching you and want to help you." I told him what I was trying to do and that precious man led me through the maze of the ER, out into the main hospital hallway, and continued walking me until I knew where I was. He was ready to walk me ALL the way to cafeteria, but I told him I was good and knew where I was now. He smiled and told me it took him over a month of working in the ER to finally find HIS way around and that he was happy to help me because that was their job - to help the people who came to the hospital in need. I hugged him and thanked him profusely. While the reason we came to this hospital should have NEVER happened in the first place, the staff in the ER made my time there more bearable. I cannot thank the staff more for putting me at ease and treating us with such kindness and care. People coming to an ER are already in a heightened sense of emotion and having staff that can calm you and reassure you in this time of need is an assett.

11/12/2025: Consultation with Dr. Bruner for accidents that left my entire upper-back in constant…read morepain, bicep & wrist weakness, numb & tingly fingers. MRI showed 4 cervical herniated discs, but he recommended 1-level fusion (since he's performed ~4000 fusions & ~40 ADRs). Being young and otherwise healthy, I'm anti-fusion and advocated for artificial disc replacement. Unsure if Dr. Bruner is biased/had outdated information, but he assured me that fusion DOESN'T limit mobility & that FDA only approves of 1-level ADR [untrue]. To my distaste, Dr. Bruner downplayed the difficulty of performing each surgery & mentioned how surgery makes him money. I don't play about my pain and health issues, so he eventually agreed to do ADR on my C5-6 *emphasis on C5-6* 12/18/2025 Surgery Day: I arrived at Northside 9:30am and was in pre-op for HOURS hooked up to dilaudid IV, then Dr. Bruner walks into my room saying "Ready to replace C6-7? If I cannot access C6-7 to replace, can I do a fusion there instead?" I rejected the fusion and replied "I thought we were only replacing C5-6". He checks his notes then said "Oh, you're right. I usually don't apologize but I'm sorry." Ultimately, Dr. Bruner canceled my surgery b/c my "MRI was too old" (which he should've mentioned AT LAST MONTH'S CONSULTATION), ordered me to get new MRI, and wanted to reschedule surgery to next week. Once again, Dr. Bruner suggested that I be "open-minded to fusion" & mentioned gladly performing my surgery b/c it is easy and will put money into his pockets. I urged the importance of doing my surgery soon since the new year was approaching, meaning I would have different health insurance (Kaiser Permanente) and would have to restart the whole process again. He promised that if I get ADR surgery at Emory (under KP), he would refer me to trusted fellow neurosurgeons. I left the hospital at 4:30pm after SEVEN HOURS of NOTHING. My boyfriend was also there and witnessed this ordeal. 12/24/2025: Scheduler called me to reschedule surgery date and got annoyed that I was hesitant to follow through after my TERRIBLE experience with Dr. Bruner. Her tone was like I should be grateful that Dr. Bruner is willing to take time out of his Christmas vacation to operate on me AS IF IT WASN'T HIS FAULT IN THE FIRST PLACE. 1/2026: I chose the Emory route but Dr. Bruner refused to refer me to an Emory surgeon, lol who would've thought! TLDR: RUN !!! I've been in-and-out of doctors' offices for the past 4 years, and this is BY FAR the WORST healthcare experience I've EVER had. Dr. Bruner lives up to the negative neurosurgeon stereotypes (derogatory), Advanced Neurosurgery Associate front-desk lady is rude, surgery scheduler is rude. If helping people makes you miserable, then get another job! Only Toni the PA and the medsurg tech were pleasant.

So far, this has been a great rehab for my mother who has had multiple strokes and a major brain…read moresurgery last week. So first week is intense on rehab, great gym, nice staff, great rooms and storage. Multiple layers of staff so moms only complaint has been timing of meals , especially coffee and breakfast but she's never happy. Staff can be obit some days, dragging on others but all in all, very helpful and kind. Nice easy to get to location in Suwanee just off 85 so happy for me coming down from Gainesville area.

I cannot recommend Salude to anyone looking for rehabilitation for a loved one…read more Before my father-in-law was discharged from the hospital, I received a call from Salude confirming that he had been accepted and that a room would be available that Thursday. Having previously worked there, I was genuinely excited because I believed it would be a wonderful place for him to continue his rehabilitation. Unfortunately, that confidence quickly disappeared. After my father-in-law was discharged from the hospital, he was transported directly to Salude. He was admitted, placed in his room, and we met him there. The first thing we noticed was the unbearable heat. The building's air conditioning was not working, and there were portable AC units scattered throughout the facility. At no point before his admission did anyone disclose that the AC was out. This was especially concerning for a rehabilitation facility caring for elderly and medically fragile patients. It got even worse. As we left briefly to buy him necessities, we received a phone call saying there was "a problem"--Salude had suddenly realized they didn't accept his insurance. How does a facility receive all of a patient's insurance information, approve the admission, coordinate the hospital discharge, transport the patient to the facility, move him into a room, and only then discover they don't accept his insurance? That level of incompetence is simply unacceptable. When I spoke with Natasha (a worker at Salude) to try to understand what had happened, I expected empathy and accountability. Instead, I was met with rudeness and an attitude. As someone who works as an advocate, I asked reasonable questions and pushed back on the situation. Rather than trying to help, it felt like I was treated as though I was the problem. The proposed solution was even more unbelievable--they wanted to transport my father-in-law back to the hospital by medical transport at our expense. Absolutely not. If we were paying for medical transport, we were going to choose where he went, and we refused to send him back to the hospital because of Salude's mistake. Thankfully, everything worked out for the best. We found an amazing rehabilitation facility with working air conditioning, compassionate staff, and people who genuinely cared about their patients. If your loved one needs rehabilitation, I strongly encourage you to look elsewhere. Salude has clearly gone downhill since I worked there, and after this experience, I understand why so many of the people I once worked with have left. For anyone looking for exceptional rehabilitation care, I highly recommend Parkside Ellijay. The difference in professionalism, compassion, and patient care was night and day.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??