I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

I've been coming here for years with no issues. However, after being billed for an office visit on…read moretop of my annual exam because I expressed concern about dry mouth when I was asked if I had any additional questions, I'm extremely disappointed in this practice. I wasn't even given an answer or a heads up that a question about my physical health during a physical exam would be billed separately I wasn't even looked in the eye when she said she would order additional labs to make sure it wasn't an autoimmune disorder. 30 seconds for a question I wasn't aware didn't fall within the category of my annual exam and $140 later I'm still wondering how health professionals have gone this far downhill. They don't care about our well being, they only care about how many charges they can unknowingly bill us for until we've had enough.

Been going to the health center for years for WIC for my daughter and have never had any problems…read more Now there is a front receptionist that is extremely rude and unhelpful. I'm truly unsure as to why she's in this field. If it wasn't for the office being conveniently located near my house I would not come.

I came here for WIC and there service is sooo slow and unprofessional! I walked in and there were 4…read moreemployees sitting at the counter. NO ONE greeted me, they all just looked at me! One employee whispered to another employee me stating that she knew that I was gonna show up right after they called me to pick up my WIC checks. Uh, duh! That's what you told me to do! They're unprofessional and were on their phones the entire time I was sitting down WAITING for them to finish their work so I could get my checks.

No stars if that was an option: Veterans if you are…read morescheduled to be seen at this "medical center," by all means ask to go elsewhere. This is one of the most incompetent place of business that I have ever been to. The front office staff member (heavy set light complexed girl?) was very unprofessional, rude and just nasty...not to mention lazy. Laurette, the other patient care technician, medical assistant..certainly not a nurse, is apparently not properly trained (she could not pronounce simple medical terms). Oh, but wait, the nurse practitioner, Bunmi Folarinde, is bats*i* crazy! This lady went from 0 to 10 infinity on poor Laurette who made a dumb decision because she simply did not know any better. The nurse practitioner is apparently not proficient in veterans medical evaluations and she clearly contradicted herself in black and white; however; she had the aid of medical report from an authentic professional to reference to. After staying there for over 2 hours and enduring the uncomfortableness of it all, I have determined that this visit was a complete waste of time with the worst "medical center" staff ever, smh. You've been warned.

DR B was very professional. Saw me immediately and was very concerned with my health. Made sure she…read moreknew everything with my problems to better evaluate.

Dr. Peesaputi and nurse July are great. Both are very attentive and knowledgeable. They answered…read moreall my questions and concerns. I had a great visit today.

First time coming to this location, pharmacy closed for lunch at 2:00 in the afternoon…read more Receptionist enters myself and another person into registration. Others come and she enters them also. Finds out she knew my information did not enter and added me later. Instead of me being the second person to be seen, i was still waiting 30 minutes later, when I asked about it, she stated I entered you late and made no attempt to get me seen faster. Instead of getting seen at 2:30, I wasn't seen until 2:55. Receptionist was short and inconsiderate; never should a person be treated like that in a medical facility. With that said, the actual phlebotomist was professional and kind and her personality was much appreciated.

At this place, it really doesn't matter if you have an appointment or not. The wait time is…read moreentirely too long. My daughter and I came in for her sports physical and waited for 2.5hrs. However, the front desk staff was very kind and cordial.

I'm not exactly sure why this location has not received higher stars in the past. I went last night…read moreand they were absolutely amazing. The nurse was wonderful I called this morning and they told me her name was Cynthia. She was amazing and, so very kind. I had blood work taken, and they were incredibly professional and fast. And I could not recommend the doctor I saw more. As I said I called back this morning and they told me the doctor's name was Dr Yosef. He was absolutely professional, meticulous, and asked lots and lots of questions. I understand that during this season immediate care facilities get very busy and sometimes that can be stressful for customers. I just want to be sure that it is noted what an incredible experience I had. Thank you all so very much!

I want to take a moment to thank the staff at Northside Hospital Gwinnett, especially the PC Unit…read more1200. First, I want to recognize the Emergency Room staff. They were prompt and immediately saw about my mother, Miss Dennis, and made sure she was admitted and received the attention she needed. In moments like that, quick action means everything to a family. I also want to recognize the attending physician, Dr. Herschel W. Smith, who admitted my mother to the PC Unit. He was amazing. He saw the need for immediate care and made sure my mother was taken care of and placed where she needed to be. His attention and action made a real difference for our family. One nurse stood out the most -- Nurse Charlize. She truly understood her assignment. During a very stressful time while my mother was being cared for, I had many questions and a lot of emotions. Even when there were things she could not answer because she wasn't the doctor, she reassured me and helped calm my spirit. She listened, not just as a nurse but as a compassionate human being. I was even able to share some personal things that were weighing on me, and she took the time to hear me. That kind of care matters more than people realize. I have been a private nurse in the state of Georgia for 26 years and have worked with many families, including some of the wealthiest in Buckhead. I left that work to care for my own mother, and I know firsthand that true caregiving requires passion, patience, and heart. Nurse Charlize showed all of those qualities. To the doctors, I apologize if my frustration showed. I just wished I had understood more about my mother's condition sooner rather than waiting many hours for answers. But I appreciate that the team continued working toward the best care. Moments like these reveal people's character. When someone is frustrated, it takes a special person not to respond with the same energy. Nurse Charlize handled everything with professionalism and grace. Thank you, Northside, for caring not only for my mother but also for the family standing beside the patient. That compassion matters. -- Author M. Clark

Family member was admitted some weeks ago and the staff here is great! Perhaps it depends on which…read moreunit you visit, but going to the main entrance and starting with security it was a top notch experience for each visit. There is a charge for parking (first 30 minutes is free, so no worries if you have a quick delivery). It's $3 for the whole day should you need to stay a few hours. Not sure if they validate (I don't want to have to visit the hospital that much to find out). There is both covered and uncovered parking depending on your preference. The facilities that have been renovated and are complete feel fresh and inviting. The elevators are smooth and most of the interior looks brand new [from when it was Gwinnett Medical]. Cheers to great customer service and fulfilling your duties Northside Gwinnett!

Some of the staff are incompetent when taking care of a sick patient, rude and not compassionate…read more I had to talk to management several times because being dissatisfied with the care my loved one was being given at this facility by the help. The administrative office team was very helpful.

Nice building, but the staff is terrible and don't care about their patients. They are clueless…read moreand just go thru the motions with their patients. Messages never get responded to and you have to call over and over again to get any answers. Avoid this place if possible.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??