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Sills Primary Care

1.9 (7 reviews)
Open • 9:00 am - 5:00 pm

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North Atlanta Primary Care- Sugar Hill - Hannah Grachek, PA-C

North Atlanta Primary Care- Sugar Hill

2.5(23 reviews)
1.4 mi

I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

I've been coming here for years with no issues. However, after being billed for an office visit on…read moretop of my annual exam because I expressed concern about dry mouth when I was asked if I had any additional questions, I'm extremely disappointed in this practice. I wasn't even given an answer or a heads up that a question about my physical health during a physical exam would be billed separately I wasn't even looked in the eye when she said she would order additional labs to make sure it wasn't an autoimmune disorder. 30 seconds for a question I wasn't aware didn't fall within the category of my annual exam and $140 later I'm still wondering how health professionals have gone this far downhill. They don't care about our well being, they only care about how many charges they can unknowingly bill us for until we've had enough.

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North Atlanta Primary Care- Sugar Hill
North Atlanta Primary Care- Sugar Hill
North Atlanta Primary Care- Sugar Hill

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Northside Hospital Gwinnett - Lawrenceville

Northside Hospital Gwinnett - Lawrenceville

1.9(247 reviews)
9.2 mi

I want to take a moment to thank the staff at Northside Hospital Gwinnett, especially the PC Unit…read more1200. First, I want to recognize the Emergency Room staff. They were prompt and immediately saw about my mother, Miss Dennis, and made sure she was admitted and received the attention she needed. In moments like that, quick action means everything to a family. I also want to recognize the attending physician, Dr. Herschel W. Smith, who admitted my mother to the PC Unit. He was amazing. He saw the need for immediate care and made sure my mother was taken care of and placed where she needed to be. His attention and action made a real difference for our family. One nurse stood out the most -- Nurse Charlize. She truly understood her assignment. During a very stressful time while my mother was being cared for, I had many questions and a lot of emotions. Even when there were things she could not answer because she wasn't the doctor, she reassured me and helped calm my spirit. She listened, not just as a nurse but as a compassionate human being. I was even able to share some personal things that were weighing on me, and she took the time to hear me. That kind of care matters more than people realize. I have been a private nurse in the state of Georgia for 26 years and have worked with many families, including some of the wealthiest in Buckhead. I left that work to care for my own mother, and I know firsthand that true caregiving requires passion, patience, and heart. Nurse Charlize showed all of those qualities. To the doctors, I apologize if my frustration showed. I just wished I had understood more about my mother's condition sooner rather than waiting many hours for answers. But I appreciate that the team continued working toward the best care. Moments like these reveal people's character. When someone is frustrated, it takes a special person not to respond with the same energy. Nurse Charlize handled everything with professionalism and grace. Thank you, Northside, for caring not only for my mother but also for the family standing beside the patient. That compassion matters. -- Author M. Clark

Family member was admitted some weeks ago and the staff here is great! Perhaps it depends on which…read moreunit you visit, but going to the main entrance and starting with security it was a top notch experience for each visit. There is a charge for parking (first 30 minutes is free, so no worries if you have a quick delivery). It's $3 for the whole day should you need to stay a few hours. Not sure if they validate (I don't want to have to visit the hospital that much to find out). There is both covered and uncovered parking depending on your preference. The facilities that have been renovated and are complete feel fresh and inviting. The elevators are smooth and most of the interior looks brand new [from when it was Gwinnett Medical]. Cheers to great customer service and fulfilling your duties Northside Gwinnett!

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Northside Hospital Gwinnett - Lawrenceville - Leaving Northside Emergency Annex building after receiving 5-star treatment over the weekend.

Leaving Northside Emergency Annex building after receiving 5-star treatment over the weekend.

Northside Hospital Gwinnett - Lawrenceville
Northside Hospital Gwinnett - Lawrenceville

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Sills Primary Care - medcenters - Updated May 2026

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