This is the only USCIS location that I've ever been to for interviewing my green card and…read morecitizenship. I have a good experience here. In a normal circumstance, I'd say I recommend this location but you can't really choose so good luck. You can only come inside 15 minutes before your appointment. I always came 30 minutes early and wait in the car to be sure I won't late. There's a lot of parking too. You need to show them your appointment notice for them to let you in. The security guards are serious but polite. After going through security, you need to go to the check-in booth so that they can notify your interviewer that you're there. Then you would go wait in the waiting area. The waiting area is spacious and usually doesn't have many people. You'd probably wait about 15 minutes before the officer calls you in. If you come in for a citizenship interview and you pass the test, the officer will tell you to wait in the waiting area to receive more information regarding the oath ceremony appointment. The 2 officers that interviewed me for my green card and citizenship were very nice and friendly. They made the interviews less scary. Side note: if you need to reschedule your interview (citizenship interview in my case), call the number on the interview notice. A representative will send the request over to the local office. You'll get a confirmation email saying they'll honor your request to change the appointment. This means you don't have to go to the interview anymore. They might not schedule you a new interview date until the original one has passed so if this is the case, you can even attend the original interview date if you can make it.

You can have any work position but if you are not professional you are not qualified or doing your…read morejob. The Hispanic lady in the entrance is so rude ! No respect for older people or anyone . She thinks she run the world. Be better. You are getting pay !

We made an appointment online to get married. The whole process was very easy…read more They have a really big parking lot, and very good signage. It was easy to see where to go. This building looks brand new and very clean. The person working at the greeting station was very helpful with what we needed to do, and checked in on us filling out the paperwork online. When we completed the paperwork, they saw us right away. A very straight forward process. I felt like the staff was very caring and helpful!

I honestly never expected a visit to a government office to go this smoothly!!!…read more The place is clean, bright, and so well organized. Every single staff member I interacted with was kind, patient, and genuinely willing to help, which made the whole experience surprisingly pleasant. I wish more public offices could operate like this. Honestly, this entire team should be sent over to the DMV to show them how it's done Thank you all for making what is usually a stressful errand such an easy and positive experience!

I used the Commission for a wage dispute in 2020. I received a settlement without a hearing. My…read moreemployer didn't pay the entire amount that I sought but it was fair. You're likely to get paid for back or shorted wages, but I didn't get paid for a bonus that had been promised in writing.

I filed a wage claim 2 years ago in 2022 and never heard back from my case worker even though I…read moreemailed him multiple times. It just said he was on vacation for 2-3 weeks. I stopped caring about my case after a full year of hearing nothing. All of a sudden, I get a call, over 2 years after filing the claim from Steve Nguyen and he spoke to me in a very angry and passive aggressive tone about how my employers breach the contract and if I want to dismiss the case. I told him my side of the story, but he couldn't care less and aggressively suggested I dismiss the case by emailing him, and once I did, he hung up. They are NOT on your side and they should be fired, especially Steve Nguyen, because there's zero reason for them to be there.

I just want to say that I would only want Santa Clara County monitoring my liberties.read more

March 2025, the Fed government moved the citizenship swearing-in ceremony to the USCIS parking lot…read more(effective March 2025), It was done with very short notice, The Federal gov abruptly cancelled the contract with Campbell's Heritage Theater which had been the location for decades. Volunteers would be available to assist new citizens in completing their voter registration forms after the ceremony. The volunteers were unable to assist at the parking lot per the USCIS and this is no longer a special event for those who have waited years to become US citizens. It is a very sad and disappointing to those who expected a memorable ceremony for this most important day, their first day as a US citizen. Attempts to reach the San Jose USCIS office to ask how they made this decision with such short noticed, were unsuccessful, connecting with human is virtually impossible. God help America. SOURCE: San Jose Spotlight - Federal cuts end Campbell theater citizenship ceremonies https://sanjosespotlight.com/federal-cuts-end-campbell-heritage-theatre-theater-us-naturalization-citizenship-ceremonies/

Walk-ins are not allowed. We didn't get a chance to go inside and I was told at the gate they…read morestopped doing that as more people are trying to get their biometric before their scheduled appointment dates. Since I had some issue with time of the appointment, she assured me that as long as I visit on the same day, they will manage.

I had my worse experience at this office. I had a surgery December 23rd 2025. I downloaded their…read moreapp and created an account then filed for my benefits. For some unclear reason I got blocked. After days of calling them and the tech support finally they unlocked my account. Since then I was not able continuing my account. It wouldn't allow me to create a new account neither! The had tech support for unemployment department, but no tech support for short term disability department!!! With my broken foot, I had to go to this facility by myself. At 9am there already was a huge line there. The line was outside in freezing cold in January. So many sick and injured people in that line in the cold with no chairs or benches to rest on it. We waited for 3 hours outside and then waited 1 hour inside. After all that torture they told me we cannot help you with your online account at all in here! They simply gave me a blank form and told me go fill out and ask your doctor to complete his portion and send it back to us! Unbelievable!!! Why someone didn't come to the line to at least ask us why we are there and whether we can get the assistance I need there or not? They could also distribute the blank forms to the people in the line so that we didn't have to suffer there for no good reasons!!! Shame on them.

This is awful!!! I was out of work due to a cancer related issue for about 7 weeks. I never got…read morepaid. Called and called. Then RE-FILLED out things on line. Things my doctor sent on on the 14th of April. Then went to an office in Concord that claimed they were only an office for unemployment, was told to go to Stockton. Then Sacramento. Then San Jose. Currently, I am back to work, yet I am taking days off to ask where is the payment???? I work hard to pay into a system that makes it incredibly hard to get that payment back. I went into the doorway in the San Jose office and read the instructions: 1) sign in... OH BUT THEN WAS YELLED AT BY AN ATTENDANT "GO OUTSIDE AND WAIT IT LINE!!!" Yo! Really??? You literally have signage here that says sign in. Take a number--that's as far as I got in reading before I was rushed out after being reprimanded for entering. Now I am standing outside in the incredibly hot sun with no shade, no water, no bathroom and no Instructions or assurance on next steps with about 50 other people. All of us are confused as they will not speak to us--just yelling "go outside in line!" DISGUSTING BEHAVIOUR This is insane. Why are the govt workers so rude, obnoxious, uncaring, not inquisitive, talking to me like I am a child (and not just met, all these people standing out here). HOW DARE YOI TREAT PEOPLE LIKE TRASH! We paid the money into the system, now we cannot get it back??? WHERE DO YOU THINK GOVT SALARIES COME FROM??? #taxes California and the govt SUCK!!!!

Was heading to the Calper's office in SJ thinking to only get a couple of signatures verified. But…read morewe got so fortunate that we ran into Amber sitting at the front desk. She was more than helpful and patient with us. She was just amazing. She not only processed our papers but She went backwards and patiently explained everything we didn't understand to us and more. We are so grateful to her. And was able to make changes accordingly that helped us tremendously. Very professional and generous with her knowledge. Thanks again Amber for everything!

The person at reception seemed to chat quite a bit with person behind me which annoyed me cuz I had…read morean appointment and came from out of town. The person who helped me was 110% spot on.

Great CCL Office Location, Central to the South Bay Area & With Great Staff…read more SITREP This San Jose Regional Office (SJRO) for the State of California Community Care Licensing Division (CCL) is in an ideal location of the California "South Bay Area" to provide services to all individuals needing services with CCL. THE SETUP SJRO is located on N.1st Street and is the regional headquarters for both: (1) Child Care Program Licensing (CCP); and, (2) Children's Residential Program Licensing (CRP). The San Bruno Regional Office (SBRO) is the nearest regional headquarters for the Adult & Senior Care Program Licensing (A&SC) 35 miles away. However, there is an A&SC local sub-unit also located here with the CCP and CRP regional offices. CCL MISSION STATEMENT The mission of CCL, "To promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system." These CCL offices provide the local interface for individuals interested in being providers - setting up facilities to provide the direct care to the vulnerable client populations of our state: the young, the disabled, the elderly, and those with terminal conditions. LICENSING PROGRAM ANALYST CCL employs a virtual "army" of monitors-inspectors-investigators known in state classification parlance as "Licensing Program Analysts" (LPAs). The LPAs help individuals get their initial licenses to new facilities, transition facilities between different owners, monitor facilities & cite for deficiencies under California Code of Regulations (CCR) - Title 22. OUR TRAINING AT SJRO My training team - Central Training Section (CTS) is coming from outside of San Jose [we CTS trainers are based in Sacramento (Northern California) and Culver City (Southern California)] and we really appreciate the work that SJRO has done in helping us to set-up a training environment to continue instruction for the LPAs via our "LPA Academy". For the last five (5) years, LPA Academies have almost exclusively been conducted in Sacramento or Monterey Park (East L.A.) because of the specific metrics needed to conduct an LPA Academy that up til now only these two (2) geographic locations were able to provide CTS. The positive training-metrics that SJRO now brings to us includes, but is not limited to: * Room Set-Up Metrics - most importantly, the room is of a size, and with the flexibility of movement of tables and chairs, so that we can implement the best arrangement that is conducive to the training we conduct for the LPAs * Business Location - not as important, but certainly a factor, is the plethora of nearby restaurants and hotels that we can utilize that make it easier for trainers and trainees to come here for training * Friendly local staff - we get everything we need to conduct our training because the local staff and managers provide us the support we need. ONE SUGGESTED MAJOR IMPROVEMENT The ONE main factor this location needs to improve/update is it's technical infrastructure (especially considering their staff is working with WiFi-enabled tablet-laptops), and that we would love to see improved, is to create a WiFi environment in this building which would make it so much easier to conduct training. We literally have to lay down Category-6 LAN connection cables from the data-ports in the walls, string them along the tables, have to use several routers, have to use a dozen or more surge protectors, check that connectivity is working with this configuration, and THEN duct-tape everything - cables, surge protectors, routers ANY tripping hazards due to the foregoing, etc. All of these "hard-wiring" headaches would be obviated if we had WiFi (and while in this realm, some well placed floor-outlets sequenced throughout the floor). Just sayin... THE LOWDOWN All things being equal, SJRO has proven to be an excellent location for us to come to in order to fulfill our mandates of providing training to new staff at a location that is able to minimize travel for new staff located in the South Bay region.

We had a few VERY LARGE projects that required changes to our licenses- Because of the renovating…read morethat was required to get the buildings ready and the need for work permits from the city, etc., the projects took SIGNIFICANTLY longer than anticipated. Through it all, CCCL was astonishingly patient with us, checked in to see where we were along the way, then came out quickly once the work was complete to get the buildings licensed. We were incredibly appreciative of the professionalism, promptness and efficiency offered by Roya Shahkarami, and her supervisor, Sandy Knight. Two remarkable women!

I called the Edd PFL phone number 30+ times and wasn't able to get in, it's literally Impossible…read more They have a direct line that they call, and connect your phone number to the call and you are able to talk to a pfl representative right on the spot, no wait, Super easy and fast. :)

they let the automated operator answer the phone, and they don't direct you to talking to someone…read moreoutside of the common questions that you need to get answered. you know, or if there's a problem with the application, they don't communicate with you online to even let you know that they let you go unpaid for a month or 2. before you go through all the frustration of trying to get through to them and the hell you go through, not having money, it's a lot of headache to use this system. when you call except, you have any problems with something, call them. you're never gonna get through. the automated phone service says we've already reached the maximum amount of callers every time no matter what time of the day it is, you can never get through to get an answer even through correspondence. they don't allow you a way to correspond with them through email. it's a lot of frustration to get a uncommon question answered.

I was in-and-out in 25-minutes for my name change appointment. It honestly took me longer to drive…read morehere and find parking than the actual appointment itself. You clear security on the ground floor and the guard directs you to the 2nd floor. You check-in, wait for your number to be called, then proceed to the appropriate window. You need to call to make an appointment as they don't take walk-ins. I had to wait 30+ days for the next available appointment (-1 star for the month long wait). Not sure if it's always that way or if it's just the year-end rush. Other than that, it's fairly efficient.

You need to go there when you're my age I'm 66 and this stuff is confusing. So if you need money…read morebecause you earned it over your lifetime, then you need to go and find out all that really bullshit that goes with it. Some of it's good some of it's not. But it is what it is.