Rarely, if ever, do I leave reviews for companies - but I feel that I should at least share with you my own experience with this company, and you can make up your own mind.
It should have been a simple shower/tub install. This was a sub-contract job, and he came with a reasonable quote and recommendation from our contractor. After the install, the plumber left without testing the water. When we tried the shower, there was no water flow. Looking back I should have been there to inspect the work, but I naively just assumed that of course he would have done this. A call to him and he said that he maybe hadn't turned on the valves. He came back to do that. While here, we discovered that the water diverter wasn't working correctly. He told me to play around or go online and Google the problem?
I contacted my main contractor (the plumber was a subcontractor) to tell him that we still didn't have a working shower. Finally, the plumber (and contractor) came back to check out the problem. It appeared that the plumber had installed a faulty diverter (that he supplied, even though I had purchased my own). A week or so later, he came back to install the new diverter. While doing so, he discovered that he had mixed the hot and cold water pipes, so the hot water ran cold etc. The options he gave us were: remove the exterior siding and correct the work from the outside (given that all the custom tiling had already been completed), or he could give us his insurance company details, we could contact them and he'd walk off site. Our contractor thought it might be a simple fix (adjusting the diverter setting), but he refused to do it saying that he only felt comfortable with Delta fixtures (ours was a Moen). Then he left.
Our contractor did some research figured out that, yes, it was a simple fix and managed to get our shower and fixtures working.
I'd like to think that we're all prone to having 'off' days (hence, why I don't usually leave negative reviews). This turned into a comedy of errors though, and the fact that one of his options was to go through his insurance company is proof (to me) that he had no investment in making this job right and whole. I will never use this service again. read more