We live in town and stay at tropical beach resort at least once a year either just our family or a…read morelarger group with friends from out of town. Last year we thought the customer service had gone down hill and then this year even before check in when I would call to ask a question the lady who answered the phone was short and not very friendly to answer a simple question. The moment I walked in the office to check in there was no warm welcome (like hey maybe after 15 years of staying there maybe we could've been greeted with a welcome back or hi welcome to the resort, something anything warm and welcoming would've been nice) I understand places need rules but it's like a bunch of rude dictators running around there. You would think they would treat multi year return guests a little nicer and welcoming. Our group may not go back out there next year due to the customer service from the office staff, maintenance staff. The housekeepers and pool attendant was nice but that's it. The front office staff needs a customer service attitude adjustment. Also, there was a really creepy "security guard" walking around the property at night and the way he was dressed made me question if he's even security. The blinds did not close all the way. I had to get dressed in the tiny bathroom because even with the blinds closed you could see in and that also made the room so incredibly bright in the morning

Cannot wait to come back. Amazing location and great accommodations. Perfect home base for a little…read moregetaway.

This was most definitely the best stay I've ever had. I travel a lot but The Inn is now near and…read moredear to my heart. Upon check in, Paige gave us a tour of the place and our unit. We stayed in the Nook which is a one bed/one bath dog friendly unit. The property is absolutely beautiful! The plants/flowers/fruits, the pool, 2 grills, a fire-pit under the cabana; just to name a few highlights. One of many favorites is the fact that they have made it convenient for their guests to use the floats in the pool. If you head to the beach they provide beach/pool towels in the unit but outside they have a section where you can borrow beach wagons, beach chairs, umbrellas, and those foam surf boards I can't think of the name. They also have balls, sand castle making kits and various outdoor games. There are also some bikes you can use! In the unit- NOTHING WAS MISSED! Towels galore, the kitchen fully stocked with utensils and anything you may need. The bathroom was absolutely gorgeous! The bed is super comfy, king sized. I absolutely loved the high-tech stuff such as the AC remotes being available separately in the living room and bedroom; the rooms also had remote controlled ceiling fan/light. This unit is so CLEAN...I mean...certified neat freak clean. I genuinely couldn't believe the other reviews mentioning how clean everything was- now I am witness. I love it here! Location is phenomenal! The beach is right across the street and it truly is the pretties and cleanest beach! The village is 3 blocks away, we went once but the other times we DoorDashed food in...convenience, ya know! Paige, Gabe, Jeff and (I believe) Rhonda are absolutely amazing. They are so welcoming- I felt right at home!

We were here in March which was high season. The room was clean and cute, new bed and pillows that…read morewe loved and went out and bought the same. Staff very friendly and helpful. I hope they survived the hurricanes for we'd love to come back to this spot

This place has a prime location at siesta key ! The path to the beach is literally a direct walk…read moreacross the street, can't get much closer. We stayed in the suites and it was so nice to have the lounge chairs on the patio, I sat there each morning. The view across the street is a wildlife preserve so you can't see the sand but you also aren't looking at anyone else's hotel which was great. The place had everything we needed, toaster oven & stove burner & beach chairs. The best part of this place is their customer service ! The owners were so kind to us. Anything we needed they responded with a yes ! & when I got home and they found my prescription glasses they emailed me and sent them in the mail without me even asking ! It's perfect for a quick get away. They could use an upgraded bed but it wasn't terrible. We will be back.

Hands-down favorite place to stay on Siesta. Charming Old Florida cottages just half a block from…read morethe north end of the key. Simple, clean, cozy - plus hammocks and a hot tub!

Stayed at this location for 6 nights. Check in was quick and easy. Staff were friendly and helpful…read more Room was clean and the bed was super comfortable. Our room faced the pool area which was nicer than facing the road or front parking. Shops and restaurants are conveniently close by. Food truck on site for ordering pizza was nice. Every night was quiet with no issues. Would definitely stay there again and recommend to others.

The facility is a bit older but the owners have done a good just updating and maintaining it. I'm…read morenot a big fan of outside entrance of the rooms, I was in the 3rd but unfortunately I was almost directly above the pool area so I got a fair about of notice in the evenings. I made a mistake when booking and didn't catch the difference of the room rate each day, that would have potentially changed my decision. Would I stay here again, yes but would check the rate by day closer. The location is super convenient to lots of things with the beaches only 3-4 miles away

Dirty floors, no screens on windows, minimum care as far as room. Property gorgeous. Won't stay…read moreagain unfortunately

I had an enjoyable extended stay here. Comparable experience as other hotels in the area I…read morefrequent, such as the Art Ovation or Westin. This is 1/3 of the cost so I'd say it's a good value. Also feels like a family owned type of deal which was nice to see. I didn't spend a lot of time in the common areas, so cannot comment much on the state of the pool or tiki bar other than that they looked well kept. On fri/sat nights there was a solid crowd using both. I was able to find some secluded areas with hammocks and fire pits, which I appreciated. My room had a spacious and fenced back yard with multiple tables and an umbrella. There is smoking allowed in the yards and a few times I could smell my neighbors cigarettes while outside. Not a huge deal. Stove, kitchen sink, microwave, mini fridge, and tv in my unit as well. Lots of utensils and plates in the cabinets. Only takeaways I could note that keep my review from being a perfect 5 stars - the parking situation is rough. The front lot was always full due to how small it is. The back lot is unpaved and shared with the public tiki bar. Tight lanes and cramped spaces that are flooded with drunk people leaving at night since they aren't staying at the hotel. I didn't feel my car was very safe from scratches/bumps on weekend nights. Also the unpaved lot kicked up lots of dust onto my luggage and shoes, which ended up all over the inside of my car. It's gravelly mud as well so it's stuck to my seats and floor mats. Probably was worse than usual since i was loading my luggage after a night of rain. That being said, the parking was free. So take this relatively menial issue as you will.

Stayed one night as a last minute decision as I got off of work substantially early. The price was…read moresuper cheap as well, because they were unlikely to rent the unit that night. One night in unit 101 which is an efficiency style unit, 260sq ft, was $252. The rental included self parking with my own dedicated spot, which was perfect because I was driving there. The office sent me a text and an email with check in instructions. The room was clean and well stocked. My only qualm was that the toilet barely flushed. It looked like it was going to overflow every time you flush is and the toilet paper would just linger in there until it decomposed. Yes, there was a plunger in there but I wasn't about to get to work on that toilet. Nope. Instead I planned to just toss the paper in the trash and find another place to go #2 if I had to. The fridge kept my drinks and snacks cool. I did not use the cooking stuff. I wanted to use the coffee maker but there were no filters (I brought my own coffee grounds). They had some pre packaged stuff, but I opted not to use it. There were some snacks with the coffee creamers etc but the date on the peanuts was May 2024 so I didn't bother looking at anything else. The towels were nice and soft. The water pressure was insane. The kitchen sink pretty much assaulted me when I turned it on. The shower and bathroom sink were just as powerful. Water temp was good. The room itself was very cool, had a NOISY but powerful AC. It clunked every time it reached temp and turned off. Wear ear plugs. Beach access was a short walk away, as well as a wonderful breakfast spot (toasted mango), awesome ice cream place (Jake's) and delicious deli (Anna's). I walked everywhere. There are nearby fancy restaurants and local bars and the marina isn't far at all. I walked there too. I'd say this place overall was great value and very safe. I appreciated the community pool and beach access. I had my own chairs and umbrella, so I did not rent. I would stay here again. This is a quieter side of the island compared to the village.

We only stayed one night but wow, how I wish it were 1,000! There is guaranteed parking, keyless…read moreentry and lots of amenities. The communication is on point too so we never felt lost. You are within walking distance of the beach. They offer beach chairs to borrow which is great because it saves you money for like alcohol and stuff. ;) We walked to get coffee at Captains Curt so yes, coffee and a 7-11 are super close! We can't wait to return next year!

Honestly? One of the WORST places I've ever stayed. We were so excited to stay here because of the…read morelocation, but the management is so TERRIBLE I can't recommend it to anyone. We had a miscommunication about payment (it's cash or money order ONLY, due up front, unless you PayPal 7 days in advance) and that was not made clear enough considering how out of the norm that is--at least, I've only ever stayed in places where your pay upon departure. Especially since I believed my credit card was on file as they used it to collect the deposit. Anyway, no one was there to check us in in person and no one was there to collect a check on Day 1. We called to check in & were told keys were on the table, but there was zero mention of payment. On Day 2, that night we needed a few extra blankets and called for assistance. Only then did they realize they forgot to collect payment, which I said I did not have because I expected to pay via card. It was late, so I said I would do my best to get a money order the next day. Day 3, we had a boat tour and massages booked and planned to get a money order after those plans. However, the harassment started EARLY this day and management (the brother) texted, called and harassed my friend (we checked in on her phone) all day, even though she assured him we would get the money order when we had time. He harassed her ALL DAY regardless--it's clear he had made a mistake and was trying to quickly fix it, even though we had no way to address it until after our massages. As soon as we were done with massages we ran around town in the pouring rain trying to get a money order but kept running into roadblocks (machines not working, couldn't take out more than $500, etc). When I explained that we only had $500 but could try again the next day (our stay was 5 days) he threatened to KICK US OUT and call the police. I'm shaking as I write this and remember this because it was incredibly alarming. Eventually he said we could PayPal WITH AN ADDED 3% FEE, which is substantial on a 5-night stay. And even worse, REFUSED to collect the $500 money order we had spent half the day trying to obtain. We called the person we booked with (the sister) to complain about this treatment, and she said "So you're saying my brother is a liar?" No apologies, no indication that it was a misunderstanding, no leniency. It ruined the evening and put a dark cloud over the rest of the trip. Also, this place was not clean, there were ants everywhere, furniture drawers were broken and you have to pay a $200 cleaning fee even though you need to start the laundry, take out your own trash and do your own dishes. It's my understanding that they sold this place for a bunch of money (according to some guests who were also staying here), which could explain the lack of concern for their guests. Stay somewhere else.

Sunset Beach Resort was a dream come true for us not only as our vacation "home" for a week, but as…read morewell as our wedding venue. The homes are absolutely beautiful and sure made ME and my wedding party and family feel at home and made for the perfect sunset wedding on their beach 2 years ago. So much so that we are going back for our 2 year wedding anniversary next month!! Chelly and her family are so accommodating, down to earth, and helpful. They really did help us accomplish something special, as well as start a cherished tradition we hope to continue for years to come. I simply cannot wait to come back!!!

This was my second stay at this hotel. I absolutely love the location , very walkable, nice…read morerestaurants and close to the marina . And only 15 min drive to Siesta Key beach. The hotel itself is overpriced in my opinion. There are "destination" fees of $28/ day but you can use it as a credit in their restaurant. Make sure you use it because you will be charged either way. Pet fee was $75, my pup loved the room and going on walks nearby but there wasn't a designated pet relief area which would've been nice for night time . However the area is extremely walkable. Parking was about $40 / night I think but we parked on the street for free. Breakfast is included and their buffet is decent. Be sure to get your omelette made to order by Rayna. Also, make sure you don't miss their nightly reception hour with two free drinks and light snacks. The rooms are large and are your typical embassy suite with kitchenette area and living room. Beds were super comfy and the shower was nice and hot. All of the staff was very friendly and super accommodating. I wish the pool was heated or they had a hot tub because it is absolutely gorgeous but too cold during my stay. All in all, a great choice for the area! I would definitely stay again but I would be sure to price around because there are quite a few hotels in the area.

I am very disappointed with my stay at Embassy Suites by Hilton Sarasota…read more My family and I reserved a room with two queen beds well ahead of our arrival because we are a family of four and wanted everyone to have a comfortable place to sleep. When we checked in, we were told that the room type we had booked was no longer available. Instead, we were offered a room with one king bed and a sofa bed. After several discussions involving American Express Travel and hotel staff, the hotel provided a rollaway twin bed as a temporary solution. Unfortunately, the sofa bed was in very poor condition and extremely uncomfortable, making it unsuitable for anyone to sleep on. When I asked if another rollaway bed could be provided, I was told that it was not possible due to fire safety regulations. As a result, one child had to sleep with us in the king bed while the other used the rollaway bed. This was not the sleeping arrangement we paid for, and it made for a very uncomfortable night for the entire family. The room itself presented additional issues. We were placed in an accessible room, and the shower allowed water to spread throughout the bathroom floor, creating a mess and a potential safety concern. There was also a persistent unpleasant odor in the room, including a smell resembling urine, and at night we noticed additional foul odors that made the stay even less enjoyable. What frustrated me most was that despite booking in advance, the hotel was unable to provide the room type that had been confirmed. While I appreciate the staff's efforts to find a solution, the accommodations ultimately did not meet the needs of my family or the expectations associated with a Hilton property. Overall, this stay was disappointing and stressful. I hope management takes steps to improve both room assignment procedures and room quality so that future guests do not encounter the same issues.