If I could give 0 stars I would. We were backed into and our car needed a new door. This place…read moreordered the wrong door so it took 5 days longer and our rental car insurance expired leaving us without a car and no cost was knocked off. Hardly an apology. Our car was then broken into over the weekend while at the shop. The people cut the chord on our baby camera wired into the car. Even though camera was wired to car and the chord is clearly cut the body shop doesnt want to take any responsibility. States it was our fault. Car was also left completely dirty on the inside. But we are so fortunate they have offered to have us bring the car back to get it vacuumed out. Terrible service all around

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

I experienced excellent and quick service, needing to get a full auto inspection before my…read moredealership warranty expired. Not only was I gotten in same day, but it was ready to be picked back up good as new before closing time, with no problems they gave no charge, that's great customer service in my opinion and why I regularly come back here.

The mechanics put in a new engine in my Jeep Wrangler. The car is now misfiring and has a…read moredriveshaft vibration. The Jeep check engine light is on now. I had it there twice to diagnose and they told they didn't have the ability to read the codes. The Jeep didn't have these issue prior to having engine replaced. The manager told me to have Jeep dealer read codes and get back to them. Then I was told they couldn't work on it unless I had them update software in the computer. I spent $4000 there on labor to have motor installed I expect they would diagnose these issues before giving my Jeep back. I was wrong! Now I have to go elsewhere to get these issues corrected. I don't think they have the knowledge to work on newer cars. Beware of this business.

Pro Auto Service consistently delivers excellent service with a focus on honesty and transparency,…read moremaking them my go-to for all car repairs. Tom who has worked on my Van does an excellent work and he is highly skilled! Brian clearly explains the issues found and provides detailed estimates before any work is done. They prioritize customer satisfaction, ensuring timely completion of repairs and always going the extra mile to address concerns. I highly recommend them to anyone looking for a reliable and trustworthy auto repair shop :).

Our van door was not latching properly. I talked to Brain and he was able to look at the van that…read moreday. He was able to address the issue by just lubricating the doors, but also explained next steps if the problem continued. You can tell his passion for fixing vehicles, but also helping others! We will definitely be returning for future services. Thank you again Brain and team!

I really appreciate the helpfulness of all the folks that work here and have had several very…read morepositive experiences. I will continue to bring my car here for future services and I also purchased a used car at this dealership and would again. They are honest, helpful and experienced mechanics.

Can't say enough good things about Perrin and especially John. They took great care of my…read moredaughter's car... fair, honest and trustworthy. Highly recommend

I know most every part of a car. I know when a mechanic is telling the truth. I have dealt with…read morelots of mechanics. Auto solutions of Jenison, bit pricy but by far the best ive dealt with. Most honest. ONLY mechanic I recommend. quality is a bit pricy sometimes. but ASoJ is by far the best. they do it right and they are honest.

Good shop, honest, good prices always does the work requested always communicates if they see…read moreother things that need to be done but not in a pushy way.

I'm grateful Ervine's was recommended to me and am glad I didn't go by the yelp rating. Google has…read moregreat reviews. I have a Toyota Rav-4 Hybrid and am relieved to know that the mechanics understand and are experts on these types of vehicles. I no longer have to take a gamble on an inexperienced auto-service or pay the high prices at a dealership where you cant be sure you're going to get proper Hybrid maintenance anyway. I also appreciate that the owners are trying to fight the big car companies for the right to repair. I'm tired of being squeezed for every cent I have when I already bought the product.

I want to thank Jenn, Megan and Steve for everything done in connection with the repairs to my…read morevehicle. It is never "fun" to take a car in for service and face the prospect of significant and/or expensive repairs (especially with a car that has 200,000 miles on it!), being without a vehicle and making decisions about what "needs" to be done now versus what can be done later. Everyone I worked with was pleasant, professional, and not only did they listen to my concerns, but they also gave solid, common sense, recommendations about how best to proceed. In addition, the fact they were able to provide me with a loaner vehicle was extremely helpful as I had a number of things to do that required transportation and I was able to accomplish all of them without any difficulty. I filled up the loaner's gas tank and got it washed which, as always seems to be the case, probably explained the 6" of snow fall that evening. The repairs resolved my issues, and it was a pleasure working with everyone at Ervine's. Perhaps the most meaningful thing I can say is that I will return to Ervine's to deal with some of the remaining issues that were identified.

Was great fixed my work van right away great communication great service used Nelson towing great…read moreexperience with both companies shifter cable broke on my work van fixed right away will use again

They helped me find a solution and clearly had my best interest rather than profit as their main…read morepriority.

I've taken multiple vehicles here about 7 times total. They have been honest and pricing is…read morereasonable. They do what they can to turn the car around in time. Text communication is a nice feature when they are diagnosing. Sometimes it goes to voicemail when you call because Alex or whomever stepped into the shop. They have always called me back same day. Glad they are in Lowell and I recommend them.

Is this place open anymore? I called days ago, left a message and didn't hear back. Called today…read morewhile they're open and goes to voice mail again.