Caring thorough doctor, staff is friendly and caring. Only negative is negotiating the online…read moreinformation

I have been a patient of SWFP for over 20 years. The doctors are amazing - the office staff is…read moreHORRIBLE. Extremely unfriendly, less than helpful and overall rude/mean. If the doctors were not as wonderful and talented, are they are, the staff would have caused me to change years ago.

I came here today on a referral for a hip injection. Due to pain. Upon arrival I was greeted with…read morea smile and asked to go through the metal detector. I felt indifferent about the metal detector. On one side I thought it was a great idea to keep the bad people and weapons out. On the other side. I felt like I was in a safe environment. And didn't need to go through it. Either way the policy is to enter through it. So I did and that's that. My Dr that I seen today was Dr Wichman. She was very nice to interact with. And if I need to in the future. I hope I am able to deal with her.

What not to like. Checking in process is quick and easy. They call you within 10 minutes after…read morearriving. Have seen muliple doctors and all are very nice and willing to listen to you, You might have to go to other facilities for ultrasound but MRI's and x-rays are done on premises. So glad they are located in Middleburg Hts, so convenient for many people.

Nicole is absolutely amazing for holistic pediatric care. She spent tons of time with us, in no…read morerush, asking about my child's diet, eating habits, sleep habits, etc. She also asked how I was doing which is huge (postpartum mommas know!) Would recommend this practice to anyone. 4 stars instead of 5 because the secretary is absolutely horrible. I've interacted with her probably 5 times over 2 years and she is the same every single time. Incredibly rude, bratty, unhelpful and miserable. I cannot believe they have someone like this answering their phones. I have to believe other people have complained about her. She is as miserable as they come. Absolutely awful to interact with and she needs to be fired immediately. She is a stain on such a wonderful practice.

I didn't get to experience the actual practice, as I had difficulty finding location. While I…read moreprinted off my new patient packet, which was several pages but did not have the address in the first page, I just googled the address. Google took me to an office on Engle Road that had the Tenpenny name on the door, but was obviously closed. I called the number on the door, and ended up leaving 2 separate voicemails without a callback in a 20 min period. ( No sign on the door reflecting the practice had moved). Discouraged, I headed home. I received a voicemail later from a different number that I had missed my appointment. The Tenpenny INTEGRATIVE MEDICAL office is actually located in the back of the building. Apparently I am the first person to ever have this problem, but putting this out there for the rest of you. Would be great if the officehad given me a heads up when taking my deposit for the appointment. (Just an fyi that I should come to the back of the building). The receptionist was not very interested in the issue I had, but promptly refunded my deposit.

Dr Percy is a wonderful doctor. There are not many who can surpass her level of wisdom . She has…read morebeen my doctor for many years and fortunately I don't have to see her much but when I do I can trust her knowledge in doing the best that she can for me . She is a beautiful soul .

Made an appointment around 2 and half weeks out, daughter is leaving for college and all a sudden…read morebeen getting bad cystic acne. I made an appt gave them my insurance which was thru my husbands work. Mind you I can't walk well, i sent my daughter up to the appointment as she's 18. She called asked if we had caresource still I said yes but did not know she was around the front desk. I DONOT use her caresource ever no matter what. Well, they refused to see her even when I said bill medical mutual and we pay the copay. Well still refused to see her. I called The office and the scheduling line said well we check insurances the day before they should have called you and told you we can't see you due to her having Medicaid secondary. I said well someone didn't do their job and never called me Notthing! Wasted my time wasted my gas on driving there. What a joke. So quick to refuse to see me but can't do your job to begin with ?! It could have all been avoided. Zero communication with the office!!! Horrible customer service!

I was referred to Associates Dermatology made a first appoinment and got lost called to say would…read morebe 5 MINUTES late! I was advised to reschedule, and asked a rude receptionist, to double check, after almost pulling into their parking lot he stated to me "if you get here after 10 minutes, you really need to reschedule! We won't see you today. I'm truly happy I got another appointment with a different office. I've always understood a doctor appointment that might take longer that 5 minutes, and am glad I found someone else to accept me.

One of the LEAST handicap accessible metros we've been to…read more Super limited handicap spots and they are always full. Then they never do the sidewalks in the snow so getting through that is rough.

Hello there I arrived at the . They told me that they weren't going to be able to see me cuz there…read morewere people before me and they were closing at 7:30 my doctor is going to be very upset to hear about this this is not an ER type of visit or else I would go to the ER . I guess the doctors and nurses at the November health clinic on Friday January 12th had something better to do tonight then treat people who are sick that come to them November clinic on Pearl Road in Middleburg Heights at around 6:30 p.m. I was taken in for triage and I have 102 ° plus degree fever with chills and I told them that I'm a teacher and strep has been going around

I was referred by a friend of a friend who has much success with pregnancy after seeing Carolyn…read more When I called last week to inquire &get more information I was taken back by the person I spoke to over the phone. It sounded like her first day on the job, the basic questions I had she seemed like she was making things up as she went. Very unprofessional, she probably said "UMM" 50 times during the call, extremely loud, I had to turn my phone down to spare my ear drum. I was very turned off by this girl. Turns out they dont accept my insurance (per Cat or Kate?) And I wanted to discuss with my husband before i commited paying out of pocket so i didnt end up making the the appt. I just wish they had better customer service.

Personalized care that respects the way our bodies are designed to work. Veranova Health providers…read moreseek the root cause of issues for women, like infertility, menopausal problems, and smart, ethical alternatives to artificial birth control. You are treated with kindness, warmth and respect. A very different (and refreshing) approach to healthcare.

I love Dr Kraus and her staff. Dr Kraus has been my Dr for nearly 20 years and I always feel…read morewelcomed at my appointments. She is so caring and kind and really takes the time to listen to my concerns. She has recommended treatments addressing those concerns. Her staff is also very helpful and friendly and never bothered when I call for whatever reason. Thanks for all you do Dr Kraus and staff!

From the owner: Dr. Kimberly Kraus, a board-certified OB/GYN specialist practicing at Southwest General Hospital…read moreand Fairview General Hospital, provides personal gynecological care and individualized deliveries unmatched by large group practices. She has partnered with Dr. Anthony Gingo in a small private practice in order to personally care for her patients from the beginning of pregnancy through the birth. "If I am taking care of someone throughout her pregnancy, I want to be there to see the glorious moment of the delivery!" she says. Practicing both obstetrics and gynecology, Dr. Kimberly Kraus is one of the few doctors in Northeast Ohio to offer MonaLisa Touch for vaginal rejuvenation. This painless laser procedure treats vaginal dryness, painful intercourse, urinary incontinence and recurring vaginal infections, and it is ideal for breast cancer survivors. She also specializes in Minerva and NovaSure in-office ablation treatments for those with heavy periods. In addition to OB/GYN services, Drs. Gingo & Kraus Women's Health Specialists offers weight loss consultations and bioidentical hormone therapy, as well as rejuvenation treatments such as SculpSure laser body contouring, Pelleve wrinkle reduction, and Pellefirm cellulite treatment. Choosing a doctor is personal. You want someone who makes you feel comfortable. And that is even more important for women looking for an obstetrician or gynecologist...