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    Sicily by Car

    1.2 (152 reviews)

    Sicily by Car Photos

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    Broken hubcap. See arrow.
    Ma V.

    We made, and paid for, an online reservation for a 1 day rental at Palermo airport. At pick up we had to go through the unnecessary fear-based high-pressure attempt to sell us additional insurance, even after we told them we had no need for it. The clerk's attitude was dismissive and careless to the point of not even giving any documentation whatsoever, while claiming we would get all the contract information by email...we never did! We did not get an email from them acknowledging our rental return either, not until 8 days later when they claimed we were responsible for some damages that were already present when we picked up the car and that we had video-recorded. They also claimed we had not filled up the car prior to return, but we had and sent in a photo of the fill-up receipt. We tend to add one of two liters more than necessary to compensate for the distance between the gas station and the car rental place. Today, our credit card shows a charge for more than double the rental fee, which we are contesting as there is absolutely no reason for them to charge us. I really don't know if it was really an oversight on their part to not have seen the broken hubcap and the big scratch on the car that they are trying to make us responsible for or (and I would rather not think this way), they are trying to get money from what they might consider unaware clients, after having already charged the client responsible for the damage. Either option would be an awful business practice, as one would be proof of blatant laziness, and a total lack of communication and care in regards to their fleet and clientele, and the other a lack of transparency and honesty in their dealings. After our experience with this company, we are not interested in having any dealings with them and will warn others as to their practice. MAKE SURE YOU TAKE PICTURES AND VIDEOS of the rental car before and after!

    Pasquale L.

    Wow...the worst rental company I have ever dealt with anywhere in the world that I have ever rented a car. I will not bore the reader with all the details of how they have not performed, not answered emails, calls, etc. Their car broke down with a mechanical issue on a very dangerous part of the Autobahn outside Firenze, which can happen, but their assistance from there on is horrible. SBC roadside assistance was not helpful; they said to have it towed. Italy Highway Roadside assistance would have it towed regardless, as it was over an hour and dangerous to the road. I had it towed, stayed with it, paid the towing charges, sent them all the information about where it was, etc. The next day they became very rude about it, again I will not bore the reader with all the details. A couple of weeks later, multiple emails went unanswered, and voice messages were not responded to, basically just ghosting me for the towing charges, which IMO is not that much, 136.20 Euros, to secure their asset. IMO they should also pay my expenses to get to Firenze, which I was about an hour from. Stuff happens, but the true difference between a good rental company and one such as this is how it is handled.

    Look at those wires !

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    2 years ago

    They can not be contacted after renting a car, we have tried for days. Not even booking.com can reach them. Awful.

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    Page 1 of 4

    Sicily by Car Reviews in Other Languages

    Review Highlights - Sicily by Car

    We had a fantastic experience with Sicily By Car (otherwise known as AUTOEUROPA), renting from Malpensa in Milan.

    Mentioned in 8 reviews

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    Locauto - Delivered the vehicle to us at the commencement of our trip without DEF fluid .

    Locauto

    1.7(15 reviews)
    0.1 km

    Locauto Rental Cars in Milan Linate Airport provided my family of 6 the most damaged, beat up POS…read morevan for our Christmas holiday to the Alps When picking it up there was not a single part of the vehicle that was not scratched or dented. They left us with no choice but to take the vehicle and said there was no large vehicles they could substitute for us. The large side door that I was expected to get my family in and out of the vehicle through was so damaged the door would not close properly and would open while we were driving. It was nearly impossible to close without slamming the door 3, 4 or 5 times in order to get it closed completely. The vehicle was a diesel and we had the DEF fluid warning lights come on about 25Km into our drive. The check engine lights came on and off throughout our 1200KM drive to and from the mountains. When we returned the vehicle and asked for a $200-300 reduction in the $200 / day rental we were scoffed at. Further written complaints to the company were treated with the same distain. This company should not be in customer service and has no regard for their customers safety or experience.

    The staff was wonderful to us (we went through Enterprise). They gave us useful information (I had…read moremessed up the reservation on my part) and there was no wait to get a car when I straightened out my documents/reservation. I want to shout out Salvatore, Marco, and another lovely employee (I cannot remember her name, but she was also a great help)! They were polite and genuinely kind! The car they gave us was stylish, new, very clean, and was an incredibly comfortable drive. However, it was way too big for Sicilian streets. I am glad we got protections, because we had a few near misses. We might've been paying a lot more had it not been for the coverage. A couple of recommendations 1. Book a small car, preferably an economy car-Sicilian streets are narrow and hectic. It's hard to parallel park with a compact SUV. The spaces in most areas are suitable for an economy car. 2. Bring additional documents JUST IN CASE. I would recommend your passport as a backup. They needed another form of ID in addition to my Driver's License that I didn't have with me at rental, so I needed to go back to the apartment and retrieve it. It's just best to have it handy. I also think they only accept major credit cards for out of country travelers, so keep that in mind. 3. Ask an employee to help with the car return. It was a bit confusing since all the rental car agencies are grouped under Locauto and you do have to park specifically in the lot area of the company you rented with. It's just best to ask someone exactly where to take the car and save yourself driving around the garage trying to figure out exactly where to go. 4. Protections-having the protection saved us, so we are glad we had them added. I'm not sure about the fine print that the other reviews are mentioning, because at least for us and the damage we incurred, the protection covered us. Besides the size of the car and the difficulty to maneuver through narrow spaces, the overall experience in it was pretty good! The whole rental process flowed efficiently, and we were overall content with how things went. Thank you so much! :)

    Photos
    Locauto
    Locauto - Door warning lights on while trying to drive due to damaged door

    Door warning lights on while trying to drive due to damaged door

    Locauto - Repeated warning lights coming on that there was services required.

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    Repeated warning lights coming on that there was services required.

    Sicily by Car - carrental - Updated May 2026

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