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    Sixt

    1.0 (1 review)

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    7 years ago

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    Sicily by Car

    Sicily by Car

    1.2(152 reviews)
    0.7 km

    Booked an 8 day trip, but the Expedia system showed only a 1-day non-refundable car rental (tied to…read morethe first hotel stay). I tried to correct the car rental right away -- not a cancellation, just an extension of the rental period but the Expedia system did not allow and there was Zero flexibility by SICILY BY CAR - NAPLES -- Policies matter, but so does judgment. This was a situation where a reasonable solution was available -- it just wasn't offered. Double-check your booking on EXPEDIA and the Sicily-By-Car staff in Naples are just trashy.

    WARNING !! DO NOT rent from Sicily By Car they will find previous damage & charge you months after…read moreyour trip them without communication They will turn you over over to A&C who are essentially a "Collections Agency" on the prowl. Watch your accounts as they threaten to charge your "card on file" I booked through Booking.com (1st mistake) you will be considered a customer via a third party. Then that opens the door for ALL the horror stories you read here. ADVICE: ALWAYS BOOK DIRECTLY WITH A LEGITIMATE INTERNATIONAL CAR RENTAL AGENCY !! ALWAY purchase/have CDW coverage in European car rentals. If you travel card covers your CDW Collision Damage Waiver, your okay & can file a claim, if not BUY the CDW insurance to be fully covered. If you have the insurance or are covered by your travel card, IMMEDIATELY inform them & get a claim #. NEVER pay for damages at the time of rental car turn in.

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    Sicily by Car - Look at those wires !

    Look at those wires !

    Sicily by Car - Customers keep queuing up, while the 2 operators just chat about their weekend plans, the Italian way

    Customers keep queuing up, while the 2 operators just chat about their weekend plans, the Italian way

    Sicily by Car - The 35,000 km used tire

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    The 35,000 km used tire

    Locauto - Delivered the vehicle to us at the commencement of our trip without DEF fluid .

    Locauto

    1.7(15 reviews)
    0.6 km

    Locauto Rental Cars in Milan Linate Airport provided my family of 6 the most damaged, beat up POS…read morevan for our Christmas holiday to the Alps When picking it up there was not a single part of the vehicle that was not scratched or dented. They left us with no choice but to take the vehicle and said there was no large vehicles they could substitute for us. The large side door that I was expected to get my family in and out of the vehicle through was so damaged the door would not close properly and would open while we were driving. It was nearly impossible to close without slamming the door 3, 4 or 5 times in order to get it closed completely. The vehicle was a diesel and we had the DEF fluid warning lights come on about 25Km into our drive. The check engine lights came on and off throughout our 1200KM drive to and from the mountains. When we returned the vehicle and asked for a $200-300 reduction in the $200 / day rental we were scoffed at. Further written complaints to the company were treated with the same distain. This company should not be in customer service and has no regard for their customers safety or experience.

    The staff was wonderful to us (we went through Enterprise). They gave us useful information (I had…read moremessed up the reservation on my part) and there was no wait to get a car when I straightened out my documents/reservation. I want to shout out Salvatore, Marco, and another lovely employee (I cannot remember her name, but she was also a great help)! They were polite and genuinely kind! The car they gave us was stylish, new, very clean, and was an incredibly comfortable drive. However, it was way too big for Sicilian streets. I am glad we got protections, because we had a few near misses. We might've been paying a lot more had it not been for the coverage. A couple of recommendations 1. Book a small car, preferably an economy car-Sicilian streets are narrow and hectic. It's hard to parallel park with a compact SUV. The spaces in most areas are suitable for an economy car. 2. Bring additional documents JUST IN CASE. I would recommend your passport as a backup. They needed another form of ID in addition to my Driver's License that I didn't have with me at rental, so I needed to go back to the apartment and retrieve it. It's just best to have it handy. I also think they only accept major credit cards for out of country travelers, so keep that in mind. 3. Ask an employee to help with the car return. It was a bit confusing since all the rental car agencies are grouped under Locauto and you do have to park specifically in the lot area of the company you rented with. It's just best to ask someone exactly where to take the car and save yourself driving around the garage trying to figure out exactly where to go. 4. Protections-having the protection saved us, so we are glad we had them added. I'm not sure about the fine print that the other reviews are mentioning, because at least for us and the damage we incurred, the protection covered us. Besides the size of the car and the difficulty to maneuver through narrow spaces, the overall experience in it was pretty good! The whole rental process flowed efficiently, and we were overall content with how things went. Thank you so much! :)

    Photos
    Locauto
    Locauto - Door warning lights on while trying to drive due to damaged door

    Door warning lights on while trying to drive due to damaged door

    Locauto - Repeated warning lights coming on that there was services required.

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    Repeated warning lights coming on that there was services required.

    Sixt - carrental - Updated May 2026

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