This place was an absolute joke. I don't understand these "good" reviews. They must be fake. As soon as we got to this restaurant we should've left by the way we were greeted by the worker. We asked if we could have inside seating because it was chilly outside, and the guy said "we'll see". After waiting we were seating downstairs inside. We ordered our food, got our drinks and appetizers came out first. Things were going fine until we started to get our entree portion. As a group of 5 we ordered things to share: 2 appetizers, 3 meats (chicken, beef, etc) and then 1 noodle and 1 rice. The waitress brought out 1 entree (chicken dish). As a group of 5 we started to share the food on our plates. We waited a bit for the rest of the entrees to come out. Especially the rice and noodles so we could eat them with our chicken dish. A couple min go by, then 10 min, 20 min goes by. Our waitress literally disappeared. Our chicken dish got ice cold and we didn't get anything else served. My husband walked upstairs to tell the guy worker about how we only got 1 entree served to us and that it's cold now and we wanted to eat that dish with the rest of our entrees and rice/noodles. Keep in mind still we're a family of FIVE so only getting 1 dish served with a large separation between the rest of the food is ridiculous . We only had a few pieces of chicken each on our plates waiting for the rest. But it got cold. So anyways the guy worker told my husband to go back downstairs and that the rest of the food was coming. And that he can warm up our chicken in the microwave? Yuck. He goes back downstairs and the rest of our food still wasn't there. At that point our appetite went away. We still didn't see our waitress but saw a different one after a couple min. I think it might've been a food runner because she brought our 2 more of our entrees. Just the rice and noodles. We still had beef and another dish coming out. She sat down our noodles and rice and kid you not, those food items were COLD too. How can that be? We started to eat a little bit before realizing it was cold and we flagged that same food runner down and told her we needed all of that food to be remade and wanted it HOT. She looked at us puzzled and she asked what she wanted her to do so we politely asked her for it to be remade because we waited forever just for our food to be freezing cold. She takes those food plates away. Several mins passed again and we still haven't seen our original waitress. The food runner later comes back about 5-10 min later and she brought out the SAME EXACT DISH THAT WE HAD. The one that was partially eaten and freezing cold! Didn't even remake it for us. Or at least even heat it up? What was she doing with our food that whole 5-10 min and why would you bring it back to us after we asked for it to be remade because it was ice cold? We were all very agitated at that point and decided to get our stuff ready to leave. We raised our voice to let the food runner know we were disappointed in the service and experience and she started to cuss at us. So unprofessional. We started to head upstairs and talked amongst each other and made an agreement to pay for what we ate, such as the 2 appetizers and our drinks. Which is fair because why would we pay for ice cold food and plus we were missing 2 more of our entrees. We walked upstairs where the register was and saw the male worker at the front and our original server and food runner. We told them we're only paying for what we ate/drank. They started fighting with us saying we owed $80+ dollars and that was with "a discount". And that they want their money because "we ate everything" and that they're a business. Which we barely ate anything! We told the male worker to go look at our plates downstairs and that we barely touched our food. He refused and kept fighting with us. My mom and I walked away outside while my husband dad and brother were still inside talking with the workers. They started to become racist towards us and asking "where are you from? You American? This is ITALY." Basically using Italy as an excuse for their crappy service, even though we've been here for weeks and had nothing but amazing service everywhere we've gone. Also several of us are in the restaurant industry and know how things are, so treating customers like that was a JOKE.
Anyways they kept trying to make us pay the full amount which we were refusing, so we told them a price we will pay( which is exactly what we consumed) and they kept saying"no we need your money, we're a business". After all the racial slurs they were saying to us, yelling, etc we just threw down $50 euros because we had enough of them and walked out. On top of it all the food was honestly nasty. The sauce tasted like marinara sauce and the egg rolls were just extremely salty. Don't eat here if you're American because you'll be treated POORLY. read more