Fantastic RV Dealer, knowledgeable, professional staff. Beautiful new building very clean well…read moredesigned. Great prices on Trailers of all kinds. Super selection of accessories.

Please be cautious of the reviews provided. They provide a credit for completing these when you…read morefirst purchase your trailer (this is typically before you have any concerns....). Since writing our intial review, about our positive experience buying, we have had multiple issues that have been not resolved/poorly resolved by Outdoor Travel. These are the most recent..... -Within a year, our flush "leaked" and flooded our trailer. This was the second time we used the flush to clean the black tank. They "fixed" it, only to find that it was still leaking when we tried to use it again. We just decided we weren't going to deal with it and have not used it since. No cost for them to "repair" it, but we recieved a $200 bill almost 7 months later, when they told us this was actually not covered. -seals on our slide out - again within a year, these starting falling off. We took it in (the same time as above) and they "fixed" it by putting staples in the seal. We were not happy with this fix, but I called Aspen and they said this was their recommendation. Again no cost at pick-up, but again we recieved a bill 7 months later, another $200 for staples. - back window was very hard to open - again within the year. We took it in (the same time as above) and they "fixed" it by bending it? It still sticks......Again no cost at pick-up, but again we recieved a bill 7 months later, another $100. So total for this bill, when we were told no cost at pick-up in May (we received 7 months later...even though we have been there a couple times since and they did not mention) was $600 and they put some staples in, pushed the window in, and fixed one fitting on the flush and now it leaks somewhere else...... Again, these are only some of the issues we have had......I would think twice about buying from Outdoor Travel.

Looked after everything ... excellent service. They made it…read moreeasy to purchase our new trailer. Free storage for the winter... and a great price.

My little brother died and someone fraudulently stole and sold his trailer.I've sent them all the…read moreestate documents and done everything legally.They refuse to help me so to get the vin number so I can get it to the police..... not only do I have to deal with my brothers loss, I have to fight these clowns to get the vin number. Their response was "everyone's in meetings for the foreseeable future" Don't buy from them, they don't care about you.

I wasn't going to post a review, until I saw the BS that was told to me was in fact BS!…read more On the CW website was a camper I was interested in for $7200. As I pull into the parking lot for me walk through appointment, I get a call that there was a problem with unit and they couldn't sell it to me. I ask why and was told it failed the safety inspection. The very next day it's listed again for $11,499. Same unit, same stock #. And now it has a pending sale. I hope the new buyers see this review for their 2016 keystone passport.

Me and my girl purchased a Dutchman 17b brand new in 2023. It's never been used by us so we called…read moreCamping World Hamburg and was told Larry will contact us, he did. He was rude to my girl and said no way we paid 15k for the camper in 2023 and that they sell 2026's for 11k, which is a blatant lie and hung up on her. They also mixed up the VIN when we bought it and we couldn't register it till this got fixed. I won't be doing any business with Camping World of Hamburg again, Colton RV has great pleasant people without attitude. so up yours Larry, maybe get a job where you don't deal with the public because you need a lesson in politeness. Thank you and I give Camping Worof

Waited for 3 weeks for an service appointment all to be told after I dropped trailer off they…read morerefused to work on it because of where I purchased it from. They were told when appointment was booked bought somewhere else. There own sign I'm showroom says they service own customers first, stranded or transiant customers second and trailers purchased elsewhere 3rd..I have no issue with that but with where I bought my trailer 200km they wont service even though it's a Jayco and they are Jayco dealer. I was treated like a PC of crap in the process and even hung up on at one point. I can't imagine why a company does not want business $$$ but they sure wont ever get any of mine. Dealer disputes or something hold customers hostage. Very arrogant service policies. Company shows good reviews till you look closely at service dept reviews, the truth is shown there. P.S in another review they even said I saved $1000s of dollars at the other dealer. Those are their own words not mine, they simply did not have the trailer style I wanted in 2 visits. Shop around they say themselves it might save you, just dont expect warrantee from them.

Avoid this place unless you want to risk losing your deposit even with the owner's verbal promise…read moreand a written receipt. In December 2024, I visited this RV dealership after seeing their Facebook ad for a 2000 Tiffin Allegro Class A RV listed at $12,900. I was seriously considering switching to RV living, and this was one of the few options nearby. I spoke with a salesperson named Steve, who was polite, and then with Tony, one of the owners. I told Tony I needed more time to think about it, and offered to leave a $50 hold fee. He refused that and instead asked for a $1,000 deposit, telling me, "If you don't want it in two days, I will refund it to you. I'm the owner, I bend the rules. You have my word, and I'll even put it on the bill of sale." I have the full conversation recorded. Based on that verbal promise and his position as the owner, I agreed. I was given a receipt (which I still have), and paid by e-transfer. Two days later, on December 11, I went back to cancel. Tony was slightly upset, but ultimately agreed to refund the deposit via cheque--this part is also recorded. However, at that moment another owner, Paul Buro, stepped in aggressively, shouting that they lost customers because of me and that I "signed the paper," so I wouldn't get a cent back. He told me to take him to court and said he had lawyers. When I tried to reason with Tony again, Paul repeatedly cut me off. Tony stayed mostly silent. Eventually Paul told me to leave or he'd call the police. On December 16, I returned with a friend who recorded our second visit. Things escalated: Paul raised his voice, threatened to physically remove us, and actually called the police. We waited outside for over an hour, but no officers arrived. Hours later, a police officer called me and said they couldn't help and I'd need to take civil action. I have: * A written receipt from the business. * A bank record of the $1,000 transfer. * Full audio recording of the owner promising a refund within two days. * Video footage of the second confrontation. * Police call records. Despite all of this, I have not received a single dollar back. Be extremely cautious if you're considering doing business here. Don't rely on verbal promises, even from the owner. I'm now pursuing legal action.

I'm writing this as a former employee because people absolutely need to know what they're walking…read moreinto with this dealership. After what I witnessed working here, I can say confidently that if you shop at this dealership, you will be disappointed -- and likely much worse. Every single trailer that came through during my time there was damaged, scratch-and-dent, or loaded with hidden issues, and not once did I see a proper pre-inspection before these units were pushed onto customers. The entire goal was to rush walkthroughs, avoid questions, and get people to sign papers before they realized what they were actually buying. Anything customers noticed was "patched" at best -- never properly repaired -- and the expectation was to get the unit out the door, no matter the condition. After delivery? Good luck. Calls, emails, and messages go unanswered, and customers get stuck dealing with serious problems on their own. I watched this happen constantly. A major source of the chaos is the owner, Paul. In my experience, he is aggressive, dismissive, and refuses to take responsibility for anything. When customers ask reasonable questions about money, deposits, or trailer issues, he often reacts with hostility and threats to call the police instead of having a professional conversation. That was the environment employees were expected to work under every day. Now for the part customers absolutely need to know: Deposits & Consignment -- BE WARNED During my time there, I saw countless situations where: Customers struggled to get their deposits back, even when nothing had been finalized. Consignment sellers had to chase the dealership endlessly for payment, and in many cases, the money was never returned in a timely or transparent manner. From what I witnessed firsthand, once the dealership has your deposit or sells your consignment trailer, good luck getting communication or clear answers about your money. This was one of the biggest ethical issues that pushed me to leave. About the Reviews Another thing shoppers should know: during my time there, it was extremely obvious which reviews were genuine and which looked like they came from people connected to the business. The overly positive reviews do not reflect what actually happens. The negative reviews are far closer to the truth. Final warning: Shop here at your own risk. If you're considering buying a trailer here, inspect every inch yourself, get EVERYTHING in writing, and understand that: you may not get your deposit back, you may struggle to get paid on consignment, and once you leave the lot, you're on your own. Based on what I personally witnessed working there, this is absolutely not a dealership I would recommend to anyone.

Scheduled an appointment three weeks ago to have valve extensions put on my RV tires. Took a day…read moreoff of work brought it in at 9:30 in the morning. They started working on at 10:30 at 11:30. I'm told they don't have those valve extenders they never ordered them. What horrible service!!

This is a good place to go if purchasing an RV from a dealer...which we recommend. They were really…read morenice to us and took the time to understand our needs and wants. NO PRESSURE whatsoever when we were shopping around for a used RV. They gave us all the info we needed to make an informed decision and the purchasing process was just as good. There was virtually no stress and we were able to make a decision with clear knowledge. I don't really understand the negative reviews as this is a business that services their customers well but Businesses always have things happen that may be out of their control that may be due to high volume of work to be done or other understandable situations. Generally speaking, they do a great job. We highly recommend this dealer for everything RV related.

The plan is to get a camper this year. That plan may happen it may not…read more I might not be able to say if buying will happen this year. I can say is that my pre shopping experience here was the best experience I have had in a VERY long time! The staff was above and beyond fantastic. I was grumpily driving home after a few bad experiences at other places when I stumbled upon Ballards. The rest of my day was much better afterwards.

I bought my or pre-owned casita from Daryl. He, Ken, Dave and the rest were very friendly and…read morepleasant. The transaction went smoothly and they provided excellent service. Support local business. You won't be disappointed.

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.