sales staff and management were fair and knowledgeable . the service dept was attentive and…read moreresponded to issues in a timely manner. I was very pleased with my purchase price . thanks again

RENTERS BEWARE OF ADJUSTMENTS ON ARRIVAL / BEING OVER CHARGED…read more Read ENTIRE Rental Agreement closely. Important details regarding rental are not highlighted by rental department staff. You would think it would be incumbent upon Outdoor Travel management to highlight potential additional charges at pick-up. We were shown how to use onboard generator but not advised that there was an ADDITIONAL CHARGE for use. That important COSTLY detail was only discovered when final bill was received. Not only were we not made aware of possible additional charge(s) (charges as listed in the Rental Description (SMALL PRINT) / Adjustments On Arrival (SMALL PRINT), we were OVERCHARGED FOR USE OF GENERATOR. Adjustment to bill was only made AFTER matter was brought up with Rental Management. Spoke to Rental Manager then RV Sales Manager regarding matter. Even though the possible charge was not disclosed at pickup, their argument was "Use was listed in the agreement (SMALL PRINT) and to expect no adjustments". Having discussed matter with RV Sales Manager, this appeared to be a revenue-grabbing opportunity for company. There was absolutely no consideration for the customer! RENTERS BEWARE OF FINE PRINT IN AGREEMENT!! Had we simply been advised of use, alternative arrangements would have been made to mitigate the COSTLY generator bill. WILL DEFININATELY NOT RETURN!!!! If you are looking to purchase, drive up to SICARD RV. Have dealt with them on multiple occasions in the past. They know how to look after their customers and provide outstanding customer service!!

Looked after everything ... excellent service. They made it…read moreeasy to purchase our new trailer. Free storage for the winter... and a great price.

My little brother died and someone fraudulently stole and sold his trailer.I've sent them all the…read moreestate documents and done everything legally.They refuse to help me so to get the vin number so I can get it to the police..... not only do I have to deal with my brothers loss, I have to fight these clowns to get the vin number. Their response was "everyone's in meetings for the foreseeable future" Don't buy from them, they don't care about you.

Be aware. Stay away from this place if you value your time and money. They are great until you…read morefinalize your purchase, then they ignore you. We have had problems since the day of delivery, and I have placed over a dozen calls for service with the broken things on this brand new camper. Not once has someone called back to schedule service. The awnings dont work. The TV won't work. The pull handle for the grey water tank is missing. The cover is broken for the water intakes. Trim is coming off the interior. I have left messages with salespeople, service, and even the general manager, and no one returns calls. I am ready to hire a lawyer. It is all so frustrating. Wish I would have bought my camper somewhere else. Anywhere else. Don't make the same mistake I did.

I wasn't going to post a review, until I saw the BS that was told to me was in fact BS!…read more On the CW website was a camper I was interested in for $7200. As I pull into the parking lot for me walk through appointment, I get a call that there was a problem with unit and they couldn't sell it to me. I ask why and was told it failed the safety inspection. The very next day it's listed again for $11,499. Same unit, same stock #. And now it has a pending sale. I hope the new buyers see this review for their 2016 keystone passport.

Waited for 3 weeks for an service appointment all to be told after I dropped trailer off they…read morerefused to work on it because of where I purchased it from. They were told when appointment was booked bought somewhere else. There own sign I'm showroom says they service own customers first, stranded or transiant customers second and trailers purchased elsewhere 3rd..I have no issue with that but with where I bought my trailer 200km they wont service even though it's a Jayco and they are Jayco dealer. I was treated like a PC of crap in the process and even hung up on at one point. I can't imagine why a company does not want business $$$ but they sure wont ever get any of mine. Dealer disputes or something hold customers hostage. Very arrogant service policies. Company shows good reviews till you look closely at service dept reviews, the truth is shown there. P.S in another review they even said I saved $1000s of dollars at the other dealer. Those are their own words not mine, they simply did not have the trailer style I wanted in 2 visits. Shop around they say themselves it might save you, just dont expect warrantee from them.

Getting paid consignment $ after the 90 days holding period was up 3 weeks ago. Even if the story…read morethat Paul is away with a sick child, he can sign a check brought to him by staff. Theres deception and the liars covering for him need be held to account. I even offerred a payment arrangement in case he's tight for funds momentarily.

Avoid this place unless you want to risk losing your deposit even with the owner's verbal promise…read moreand a written receipt. In December 2024, I visited this RV dealership after seeing their Facebook ad for a 2000 Tiffin Allegro Class A RV listed at $12,900. I was seriously considering switching to RV living, and this was one of the few options nearby. I spoke with a salesperson named Steve, who was polite, and then with Tony, one of the owners. I told Tony I needed more time to think about it, and offered to leave a $50 hold fee. He refused that and instead asked for a $1,000 deposit, telling me, "If you don't want it in two days, I will refund it to you. I'm the owner, I bend the rules. You have my word, and I'll even put it on the bill of sale." I have the full conversation recorded. Based on that verbal promise and his position as the owner, I agreed. I was given a receipt (which I still have), and paid by e-transfer. Two days later, on December 11, I went back to cancel. Tony was slightly upset, but ultimately agreed to refund the deposit via cheque--this part is also recorded. However, at that moment another owner, Paul Buro, stepped in aggressively, shouting that they lost customers because of me and that I "signed the paper," so I wouldn't get a cent back. He told me to take him to court and said he had lawyers. When I tried to reason with Tony again, Paul repeatedly cut me off. Tony stayed mostly silent. Eventually Paul told me to leave or he'd call the police. On December 16, I returned with a friend who recorded our second visit. Things escalated: Paul raised his voice, threatened to physically remove us, and actually called the police. We waited outside for over an hour, but no officers arrived. Hours later, a police officer called me and said they couldn't help and I'd need to take civil action. I have: * A written receipt from the business. * A bank record of the $1,000 transfer. * Full audio recording of the owner promising a refund within two days. * Video footage of the second confrontation. * Police call records. Despite all of this, I have not received a single dollar back. Be extremely cautious if you're considering doing business here. Don't rely on verbal promises, even from the owner. I'm now pursuing legal action.

We just purchased our 3rd RV from Colton. No issues what's soever. Amazing customer service once…read moreagain!! Highly recommend Colton RV. From our salesman Chuck to the service dept and management excellent experience.

Scheduled an appointment three weeks ago to have valve extensions put on my RV tires. Took a day…read moreoff of work brought it in at 9:30 in the morning. They started working on at 10:30 at 11:30. I'm told they don't have those valve extenders they never ordered them. What horrible service!!

The plan is to get a camper this year. That plan may happen it may not…read more I might not be able to say if buying will happen this year. I can say is that my pre shopping experience here was the best experience I have had in a VERY long time! The staff was above and beyond fantastic. I was grumpily driving home after a few bad experiences at other places when I stumbled upon Ballards. The rest of my day was much better afterwards.

I bought my or pre-owned casita from Daryl. He, Ken, Dave and the rest were very friendly and…read morepleasant. The transaction went smoothly and they provided excellent service. Support local business. You won't be disappointed.

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more