Very , very poor service and customer service! Was charged for something that was never done!! Dan…read morein service is very rude very unprofessional.

So I was cruising through Erie on a road trip on my way back to Boston and I needed a new rear tire…read morefor my bike. Bob at the parts counter was very helpful. Even though they didn't have the tire I needed in stock and he knew he wasn't going to make any money off me he still took the time time to call 4 other places to try and find me a tire and when that failed he gave me the phone numbers of 3 other places to call later in the day when they opened. Forest Park Honda was the 3rd place I stopped at that morning and the only one that went above and beyond to help a guy from out of town. Even though I never found the right tire Bob's helpfulness and service was outstanding! Thank You!

Great owners who built this location from the ground up after owning/operating the business in an…read moreolder building. Exceptional service, great shop, owners on site and spectacular merchandise section. You won't be disappointed I promise you. Open Tuesday thru Saturday, one of the very best dealerships I've ever been in!

I took the week off to tour from NY Mid Hudson region. One of my stop was Erie PA. While…read morevisiting Presque Island State Park I broke down. Had my biked towed to Harley-Davidson of Erie. The service department was wonderful. They got my on the road under 2 1/2 hours. Not only the service manager was very sympathetic that I was far away from home, he made sure that I felt at home and suggested a great place to eat while I waited for my bike. I could not had better experience. As much as I do not want any one to break down, if this was to happen feel at ease that if you do break down around Erie PA, this service department will take good care of you. Thank you Harley-Davison of Erie for making my trip a positive experience

One of the best Harley stores I've ever been in. Western ny is big into bikes! Well organized and…read morestocked store with helpful knowledgeable staff. We called in and Beth put the cut we wanted aside for us. She even carries plus size in men's and women's clothing. Adorable kid's gear too.

Great service dept. Very helpful without looking for money like so dealers service areas. When I…read morewent in they helped figure out my problem, simple fix so they said but to me big help. And even did it without charge. I will and would recommend Jamestown HARLEY Davidson service center to friends.

Ordered brake lines on a stock Bandit, had wrong banjos and some lengths incorrect. Gave them…read morecorrected measurements and was told they would send new lines first thing. Sent messages a week, then two weeks later, no reply. Sent them the lines back, no reply. Called after three weeks, phone was disconnected and Jim's cell was unavailable. Sent e-mails to HEL USA and Moto-Heaven requesting refund, no reply. Called the fax number and was told by Colt that they would issue a refund that day and 5 days later, still nothing. Now I get to dispute a transaction with my bank.

would not recommend customer service is poor mechanics seem clueless I got my machine back in worse…read morecondition then when I took it in. Save your time and money and take your bike to a different better shop dont make the mistake I did

I trailered my not running bike to their shop. I had called them a few times trying to get a feel…read morefor a finish date. Each time I called they said they were working it but still hadn't figured it out. I was getting nervous about the cost I was racking up. A day or two later they called and told me it was finished. $160 later I could pick my perfectly running bike up. Overall I am VERY pleased with their mechanics as well as their customer service. All easy going guys looking to help you out (not steal your money), a rarity to get best of both worlds. I will DEFINITELY be using their services for any other work I might need done!

I've taken my bike here 3 times; the first time, it was stuck for a month just to replace a…read morescratched muffler and handlebar weight (and getting any sort of response was hard enough that I went in-person to go talk to them- a 40 minute drive just for information). The second time was a few days, but they couldn't figure out why my bike was stuttering, so I paid $280 for a simple diagnostic test. The third time, the most recent time, is why I will never, ever get my bike serviced there, again. It got sent in for wind damage, and was stuck there for two entire MONTHS. After one month, the department head finally contacted me, and explained the delays. There was a gap of 9-11 days that he couldn't explain, and said he would look into it (I never heard back about that). He did give me a list of excuses: they were training a new guy, customers are spoiled these days and expect to be treated like royalty, and my favorite: 'you've gotta break a few eggs to make an omelete'. (No, I'm not kidding. These were the excuses he gave to me complaining that they'd had my bike for a MONTH with no real update or timeline, and very sparse communication.) One month later when I finally got my bike back (in an incomplete state- more about that later), the handlebars were tilted, the left lever and mirror assembly was angled far more forward than the right one, and worst of all, the new chain's master link was incorrectly installed. The plate was pushed in so far that the x-rings bulged out (shredding within the 40 minute ride home), and the rivets were barely flared (5.22mm and 5.35mm when they need to be AT LEAST 5.5mm). The chain was too tight as well, even after I had made sure to tell them to refer to the swingarm's specs, which had the measurements printed on a sticker, impossible to miss. I tried contacting the department head again, but he never replied, so I messaged Hannah, sending pictures of the absolutely butchered chain job. She told me they'd need to see the bike AGAIN to tell what was wrong- but here's the thing. ALL of the other bike mechanics I showed the same images to knew that the job had been done badly. I got a small refund for the bad master link and some of the work ($90 of a $1900 job overall, which is ridiculous considering it was just replacing one body panel, the handlebar, chain and sprockets, and left lever and mirror). Then, a week later, the extra part they didn't install came in the mail (an indicator). I went out to install it, and realized that the indicators on my bike WORKED FINE and there was barely a scratch. When Mosites had given me the repair quote, I asked them SPECIFICALLY to remove ALL cosmetic damage from the quote and only fix things that affected the performance. Again, I messaged Hannah asking how I could send the part back for a refund. She told me it wasn't possible, and put the onus on me because 'I approved the insurance repair estimate.' I had approved it *trusting that the mechanics at Mosites had removed all cosmetic damage from the estimate*. They are now refusing to admit fault for their mistake on the repair estimate, so I had to pay for a $75 part that I didn't need. I never heard back from the department head regarding the dangerous, lazy job on the motorcycle chain, either (even when he gave me his direct line to message, saying to talk to him from then on). After talking to other riders on Facebook, basically nobody had anything good to say and told me that Mosites actually has a really bad reputation, it's just covered up by the positive Google reviews, causing newer riders to go there for service. So I'm writing this review as a warning to anyone thinking of going to their service department: if Mosites insists that their customers have to double check their work so often and second-guess their estimates because someone made a mistake, then their work is not worth your money or time. Look at the low-rated Google and Yelp reviews, that's the real story. (to add- the department head DID contact me over a 2-star review I left on Google. He seemed very focused on making sure I changed it, because 'we had talked'. Sorry, 'talking' doesn't change the fact that you're saddling me with an extra part and made my bike dangerous to ride.)

This is my updated review.. After a rocky start with my…read moreDucati, all is well. Mosites fixed my bike quickly and at a reasonable price. The new showroom is going to be nice when it's completed. Thanks JJ