I am going to be 65 years old soon , I went to KCAL insurance at Diamond Bar branch office, the…read morebeautiful cute girl Barbara helped me get my Medicare very quickly and explained very clearly, like her work very much ！

I have been with KCAL Insurance for decades, and I have always had a great experience…read more Jessica is knowledgeable, professional, and highly experienced in her work. She answered all of my questions, addressed all of my concerns, and always responded to my emails and messages within 24 hours. I highly recommend Jessica to anyone looking for excellent insurance service. She truly cares about her customers and provides outstanding support. Thank you, Jessica, for your excellent service. Keep up the great work, and God bless you!

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

It doesn't make sense that, when requesting an insurance quote, Kcal requires me to send them my…read morecurrent policy and the quote.

Protecting what's important to you is key, but it doesn't have to be difficult. When I was looking…read moreto insure my vehicle Y & E was there like a miracle it seems that God was listening to my prayers I was looking for the reliable insurance company and Y & E show up in my life . Today I don't feel myself like a customer I feel that I become a part of a family , she is always there for me it doesn't matter what of the day she never is too busy for me , I insured 2 vehicle with the best coverage at low price she knows how to give you the best . Try and see for yourself, thanks my beautiful friend , God Bless your business and God bless all your customers. :)

Fast , Professional and Quality of Service ! Pricing and fees were simple and affordable ! Thank…read moreyou

I can't even begin to explain how great Mrs Ida Vo and her team are! Been with them for 15 years…read morenow and never plan on having anyone else. Every time I call with an issue or have a question, they are there with the right answers and such a bright attitude. Whenever I have a complex issue I call and Ida is always there, I trust her opinion and judgment to the highest! I want to give them 10 stars. I'm so glad to see they have a 5 start rating as they deserve it and then some

First time looking to purchase a life insurance policy. Vanessa Garcia helped me every step of the…read moreway by answering all my questions and making me feel assertive. No pressure at all or being rushed into being committed to getting a policy. An essential aspect of being a professional person, is presenting yourself in a respectable and confident manner and Vanessa was beyond that. Vanessa also is bilingual if you are looking for assistance to purchase any type of insurance. Thanks Vanessa once again!

I've been in the market for a new agent for years now. I came across Peppers office. Due to Covid,…read moreI decided to give them a call instead. I was actually able to talk to Pepper directly instead of her staff. That's what's truly different about Pepper and that was the reason I finally pulled the trigger to switch agents. We have been with farmers for over 20 years. My old agent was a POS. Never did anything, his staff never knew anything. Never got anything done till we got upset. It took him like 3 weeks just to get my new car added to the policy I have been with Pepper for a couple months now and I so happy I switched. Not only does she personally reach out to her clients, but her staff, my goodness. They know what they are doing. They actually get back to you with all the information you need and more. Farmers may be a bit more pricey than Mercury, Geico, WAWA, Safeco and etc, but seriously Pepper makes it worth the extra few dollars. She even tried to see if she can lower premium after I switched to her already !!! Agents only do that when and if you switch to them. Highly highly highly recommend pepper & her team !!

Thank you to Pepper Hu insurance for working fast and efficiently on providing and guiding me on…read morethe best home insurance policy the best fit my needs. I want to personally thank Esther Zhang who was very helpful and responsive in all requests and questions I had regarding my insurance needs. I especially appreciated her thorough email responses, providing exact details of what each policy offers and exactly what is needed on my end. This made insurance shopping a breeze, especially with most insurances/brokerages providing very vague initial email responses. Providing an initial email with exact quotes and policy coverages made picking a policy fast and easy. Not only was Esther very professional through email communication but also through the phone. I personally prefer fast and quick service through technology (e.g. electronic signature, autopay/direct deposit) but I also appreciate that Esther was always available on the phone (during normal business hours) to confirm all transaction details that were performed electronically. Thank you Esther and Pepper Hu Insurance. Will definitely recommend to those who are shopping for insurance.

I highly recommend John Lam and his team to meet your insurance needs…read more I've been a State Farm client well over 30 years and have multiple policies. My first agent passed away, and my second retired. I was then assigned to John's office. John personally called me to inform me he was taking over. I was skeptical because Debbie at the previous office was fantastic. John and I met at his beautiful office, and he introduced me to his team. John was very professional and patient with me and spent over two hours reviewing all my policies to see if I was over or under insured and to see if I could save some money. John has been in contact with me ever since. I feel I'm in very capable hands!

Personally, I never look forward to speaking with insurance agents because you never know if they…read moreare truly watching out for you or if they are trying to take advantage of you. However, I was seeking an alternate auto insurance company / coverage because I was not happy with the one I had prior. I was introduced to John's agency, where I received a genuine, authentic welcome from him and his team. After running through the different auto insurance options, I sought out John's recommendation for the best, affordable coverage option. I am not knowledgable in auto insurance coverages, so John helped alleviate my anxiety and kindly helped me navigate to what would be the best fit for me. What I respect from John and his team is that they are patient with you and they never fail to meet your needs.

Appreciate their help!! Very professional and helpful with finding an auto insurance policy and…read morerenters insurance. Called in just for a quote and started my policy same day! Thank you Kris!

Christine Chang and her team are amazing! They are very responsive and professional when responding…read moreto my inquiries. They are the most helpful insurance agents I have ever dealt with. Bundling my car and house insurance with her has been a positive experience, as she is upfront and honest with everything while actively seeking for the best rates and coverage for my needs. My friend told me she does life insurance too, I will need to schedule a time to meet with her and discuss my life insurance needs. Christine Chang's team is different from ordinary insurance agents because they put the customer first. Everything was easy and they made the entire process seamless and I highly recommend!

Topco Insurance has provided me with excellent services. Everyone whom I spoke to on the phone was…read moreprofessional and courteous. Susan Chang in particular was very efficient in getting me the quotes that I needed and was always very expeditious in replying to any questions. I look forward to continue working with Topco Insurance in the future for all of my insurance needs. Top shelf indeed

An insurance company with a very good service attitude and a very professional can help me solve…read moreall insurance problems, including business, cars and housing. And it is cheaper and more comprehensive than other companies! In particular, car insurance is more than 30% lower than that of my last company, and they will patiently tell me every project to maximize the most suitable protection for guests!

Rogers helped me secure a mileage discount since we drive less than 10000 miles a year. When it…read morecame time to verify my mileage with the insurance company and I wasn't responding to my mail he caught it and emailed me to get it done by the due date. He was able to secure me my discount just because and I appreciate that.

Top Notch insurance provider in the SGV or even the world! Its all about the agents and these guys…read morecare about you. Who would give you their personal phone number just in case you need something on weekend or off hours? These guys would and I appreciated all the help they offer my family and I. Been with them for about 3 years now I think and every year they would drop me an email or call me to see if I need anything. Roger is one of the best guy I ever work with. Save me and my family so much money compare to one of the bigger name company that I use to go with. Like I said its all about the agent and Roger work his magic to save my cousin $300/yr even tho she got like 2 accidents within a year. What can I say female Asian lady driving a Camry. Thank you to Roger, Richard, Harvey, and all the guys that work there. You guys are the best!!

Marty was the absolute best. After calling many insurance agencies online I decided to walk into…read morehis office and not only was he able to help me much faster but he was able to get me the lowest rate

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else