Nida was expedient and efficient and was more helpful in assisting me to get my adult daughter onto…read moreher own policy than my family broker I've had for over 39 years. She compared companies, utilized available professional discounts, was personable and emailed cards within minutes. Fabulous customer service!!!

I did visit them today looking for a auto insurance for two of my vehicles but I didn't like the…read moreway that lady spoke to me.i'm not feeling comfortable at all and she was asking the same questions many times.....

Ellen K. helped my mother with her insurance and was a super big help! Speedy response, took her…read moretime to answer all of our questions until we fully understand them. She is the best!

Patty has been helping me over the years along with other State Farm agents at the Kristi Kim STATE…read moreFARM OFFICE in Chino Hills. They are all wonderful, however, I am grateful for the excellent customer service and support Patty has delivered recently. Talk about going ABOVE and BEYOND! Patty, went back and forth on my HOMEOWNERS policy details, countless times to make sure I was satisfied and felt comfortable with my coverage updates. She also got creative and offered my options and explained EVERYTHING. Even when I asked her to review details we had already gone over, she did it with a smile. I ALSO wanted to add a new vehicle to my policy and was trying to get it done before the weekend. It was a Friday afternoon and I didn't get back to her in time. She was leaving by 5pm. I knew she would be gone for the day so I emailed her after thinking we would follow up on Monday. Literally, one minute later, she was calling me to take care of me as she was still at the office. She spent an additional 20 minutes to make sure I was insured for the weekend so I could pick up my vehicle. She could have waited till Monday but she put me first! It's hard to find that service anywhere these days! THANK YOU PATTY!!! YOU ARE APPRECIATED!

Quick and straight to the point Maggie was pleasantly…read morehelpful Answered my questions and got me the best deal possible

My agent Margui Webster was very courteous, helpful and understanding. She answered all the…read morequestions I had and in my opinion went above and beyond to help me. She did her best to provide me with the lowest cost possible and I am very grateful for that, especially since at the moment I am going through a very difficult time in my life.

I have been using their services for over 10 years and have never considered switching to another…read morecompany, especially given my experiences with others. Rita (and Ina) have been incredibly helpful over the years and always respond quickly to my questions and claims. Last year my car was vandalized and I had difficulty communicating with the body shop. They stepped in, handled everything professionally, and followed through until it was resolved. I'm truly grateful to them. Highly recommended!

I have been a long-term client of this company for 13 years. I hold auto insurance, home insurance,…read morelife insurance and umbrella insurance with them. Whenever unexpected situations arise, they have always provided solid protection. I'd like to thank customer service representative Ina for answering all my questions professionally and patiently. I look forward to our continued cooperation in the years to come.

John Paul was amazing when I had to resolve an unauthorized change to my great-aunt's life…read moreinsurance policy. Even though the original policy wasn't sold through his office, and he had nothing to gain from helping me, he smoothed my way through the process and made it so much easier. Caregiving is filled with numerous challenges. It's exhausting in and of itself to provide for your loved ones needs. When it comes to administrative challenges like this, finding people who strive to make it easier and act as allies is a godsend. I'll be coming back to this Allstate office for investment advice, additional life insurance policies, and anything else they can provide. Now if only they could help me find an ENT specialist who does housecalls...

Horrible customer service at this agency. Especially when I can't even get a call, text or email…read moreback from the agent who I wrote my business with. In the process of changing agencies now especially since I was billed incorrectly and they have had over a month to correct this issue and yet it's still showing I owe money that I don't. I tried to give them the benefit of the doubt since I know correcting billing issues can take time BUT when I can't even get a response back from the agent it's time to get another agent who hopefully has the customer service skills to at least respond to a customer.

I have been a customer of Providence Insurance since 2010. I initially inquired with Eric, and he…read morehelped me get auto insurance that was affordable and beneficial. Since then, they have helped me switch auto insurance providers based on my needs and keeping my budget in mind. I only visited the office in person once back in 2010, since then it's been all communication via email and phone. That's awesome since I now live in NorCal, but I am confident that Eric still takes care of me. Eric has always responded promptly and followed-up as he promised. Not many business owners will text you and keep you updated. Providence has provided my auto insurance, renters insurance, and now even my homeowners insurance! They work with lots of companies and will present it to you so you can make your decision. Eric even helped me get multi-policy discounts by combing providers. Solid company, and great service. They've taken care of me and my family for almost 15 year!

Experienced and knowledgeable agents. You come here for a full suite of products to insure your…read morestuff. Eric and Jose are a father and son duo that try to do what they can to ensure you have great coverage at a great price. I have been with them nearly 10years now. Never had an issue.

Sarah helped me out with motorcycle coverage, she was super helpful and kind and made the process…read morevery easy while other companies do not. Thank you for having a great team!

Poor customer service and not honest. The underwriter changed my policy and agent never contacted…read moreme with udpate. In fact, he pretended that he has no idea about the change in the policy. Instead, he accused me for the whole thing. Horrible Experience.

Summary: If you need top notch professional help for your insurance needs, WHO YOU GONNA CALL????…read moreGhostbusters! No way - GOOSEHEAD!!!!! Service: beyond expectations! Vanessa takes the time to go over every detail about your insurance options and coverage issues. Prices: wow! Check it out for yourself. Conclusion: I usually focus my attention on food/restaurant reviews, but the fact that I'm doing this review, should tell you something about the 5 stars!

Can't ask for a better agent. Vanessa provide excellent service for your…read moreinsurance needs and take time to explain policies details . She is exceptional! Highly recommended.

John Edgar is great at what he does and gave me a great experience. It was a pleasure working with…read morehim.

John Edgar `s State Farm Insurance Agency is an excellent and great model for all agencies whose…read moregoal is to serve and protect the public. The John Edgar personnel are highly knowledgeable, patient and immediately responsive to the needs and inquiries of the customers and prospective customers. I have absolute trust and confidence in John Edgar`s State Farm Insurance Agency

This is a rough review to post. Things started well with JMH a decade ago. In the past few years,…read morewe have had an extremely frustrating and unsafe experience with our former insurance broker. The sad thing is, it doesn't need to be this way. Unreliable Communication: Getting answers is sometimes difficult, and important details were often missed when setting up policies (leaving important coverage or drivers off the policy). Lack of Urgency: When our homeowners policy was not renewed by the carrier, there was no proactive effort or urgency to address the situation, leaving us scrambling and on our own. We found out from the carrier that JMH was no longer contracted, and didn't hear this from Mark. Policy Cancellations Without Notice: Our auto insurance policy was cancelled twice without our knowledge or any notification. The most recent was this month, when our auto-pay policy failed to renew (still not clear why). We were never notified, and only found out 23 days later when asked for proof of insurance when test-driving at a dealership. Serious Safety Risk: This meant our family unknowingly drove uninsured for weeks--including on a 4,000-mile road trip. During that time, we hit road debris thrown into our lane by a semi-truck that required significant repairs to our car. Thankfully I was able to maintain control, but the outcome could have been financially catastrophic for our family had there been other vehicles involved. This level of negligence and lack of accountability is unacceptable. Insurance is supposed to give peace of mind, not expose families to devastating risks. I would strongly (and sadly) caution anyone against working with this broker.

Cancelled policy before it was suppose to be put in place, Mark Heaton pushed through anyways to…read moreget his commission. Real stand up honest guy, LOL.. Has been hell trying to get refund, Mark doesn't answer calls or messages. Here we are 6 weeks later and still nothing. Terrible agent and shouldn't be doing business involving money since he is a crook. DO NOT do business with this broker.