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    Shugars Steven & Co

    4.0 (1 review)
    Open Open 24 hours

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    6 years ago

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    Pella Windows and Doors Showroom of Scarborough, ME

    Pella Windows and Doors Showroom of Scarborough, ME

    (5 reviews)

    Had an estimate completed for a front door with side lights and was told by Steven I will see an…read moreestimate later that day with a few options. He was there 10 minutes. Well several emails later....ghosted with no response. I can see why this company has such a low rating!

    Bought a replacement picture window from a slick sales person that was not truthful about the…read morecompany, my bad. First window was installed approximately 7 weeks after ordering it in June 2019. Time frame for arrival was 8:30- 10:00AM. Installer arrived before 7:AM, I was not up, nor ready. There was only one very unprofessional looking installer to do this work. Window was installed with a large Pella sticker on the outside of the window, and a scratch in the glass. Several plug pieces were missing, so it looked like I had holes all around my window.,The inside caulking was horrible, clumps of caulking all around my window, and no drop cloth was ever put down, so I had a huge mess to clean up after he left. I called the sales rep that had assured me if I had ANY problems I could call him and he would address them. He could not commit to a time, was too busy . . . so I called the corporate office and was sent to the after care department. They are also very busy, hmmm. After care folks were very nice, including the office people. A tech showed up about 3 weeks later to inspect the unsatisfactory window. He agreed it should be replaced, but since it was going to take another 6 weeks, he was kind enough to scrape off the large sticker on the front, that I had tried to remove, but was unsuccessful. 2nd window (glass only) had a very noticeable factory defect, after care installer said he would have to order a new one, but installed it as defect wasn't noticed before 1st window was removed. It's now Oct 10th, and my 3rd Pella glass replacement was installed. Yes, again, more defects, window frame is cracked and when a level is put up to the frame (original frame installed with 1st window) it was not even level. Tom, after care installer was very kind & compassionate. I was beside myself with disappointment, as this was not acceptable either, but I have now lost ALL confidence that Pella is capable of producing and installing a quality window for my home. I call the district project manager and asked what my options were. I was ready to have Pella remove this 3rd defective picture window, and I would find another company. Project manager wanted to make it right, so I agreed to one more try, but with a higher quality/model window. I was told the installation for my 4th Pella replacement window would be Dec 18th. I didn't feel that I should have to wait until mid December, so emailed the project manager back requesting this be done sooner, as I expected Pella to be pulling out all the stops to make this right. Remember, 1st window was installed July 11th! The best Pella could offer was Nov 27th. I had to accept. Replacement team was great. When window was being installed, I noticed things were being done a bit differently than when the 1st window was installed, like some foil piece being laid on the bottom sill, and caulking all around the inside before the new window was put in. When I asked why they were doing that, they told me it should have been done this way on the first install. So not only did I have a defective 1st window, but I had an incomplete/unprofessional install, and the two glass replacements after would not have corrected that. I was looking to have all the windows in my home replaced, but wanted to make sure I was satisfied with the company I would give the job to, so decided to have just my picture window replaced first. Boy, am I glad I did. I will do much more research before I hire any company to install the other 17 windows.

    Shugars Steven & Co - roofing - Updated May 2026

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