Couldn't scan the QR code that I was given today but Shona was very professional and helpful as…read morealways would always recommend Boots Opticians.

Boots 22/9/22 After arriving at Telford at 3.30pm for an eye…read moretest I had to spend two hours in the shop while nine others came and went to the consulting rooms. Initially there was no-one at the reception desk, so the wait began. Eventually an assistant said 'Someone will be with you shortly' After an hour of being ignored I was given a cursory quick-fire 3-minute test and told to buy new glasses because 'the left eye has changed'. My question 'How much has it changed?' was just ignored with more pressure to buy new glasses. There was no discussion of the test results nor eye health. New glasses were then selected from those on show but there was a further long wait until someone deigned to process the order. They were unable to give me the mandatory copy of the prescription because 'The optometrist has gone home without signing it' It was 5.30pm before I could get away. . The test equipment seems modern, but customer satisfaction is completely ignored.

The store is tidy, moderately easy access with a pushchair…read more The actual optiticians who check your eyes are brilliant, they do a very thorough job while being pleasant and make you feel at ease. After this however it falls apart. The counter staff were rude and very unhelpful, they were not willing to discuss problems or find someone else who would.

Very cool looking opticians with a lot of glass (as you'd expect) but also a lot of attitude…read more I went to book an appointment there but was so shocked at the attitude of the receptionist that i declined to make an appointment. It may have been just one person on an off day, but i want an optician that is going to be pleasant and that i can trust - and vision Express made me feel more of a hindrance than a customer.

I booked to have a free eye test, to book a Saturday you need to book around 2 weeks before hand to…read morehave a choice of times. I walked it dead on my appointment time and was greeted. Asked to take a set and seem to in the next 5 minutes. The staff that I experienced were both friendly, made appropriate small talk and either seemed to genuinely enjoy there job or at least gave that impression to me if they were hiding there disdain remarkably well. I did not feel rushed, when I asked about extras like thin & light lenses they were honest and frank with me saying on my case it wouldn't make a lot of difference; impressive really as a lot would push to make the extra sale. They have a good choice of frames, it's similar to the competition really. If you want a brand name you pay big money for it. I actually managed to find some unbranded frames that I really like. So I will actually consider purchasing from them now.