I have to hand it to these guys they are very clever and sneaky. I have some business experience in reviewing contracts and this company has the best system of hiding hidden fees I've ever seen. They skirt the line like a true professional criminal. I was given a written quote for x amount of dollars for x amount of boxes and I even calculated the numbers with the sales representative to get a hard number. After several weeks after the work was done they send me a 33% mark up with hidden fees that were not only never discussed but they were nowhere to found anywhere within the four corners of the document. The Kentucky Attorney General's office of consumer protection will be getting a call from me. These guys are probably ripping off millions. read more

I don't know how this company can stay in business - I was told by the sales agent that she can get the shredding done for 125 instead of 164 once I said I was calling around for other quotes. After that there was an issue every step of the way - getting the arrival window/ wrong truck showing up /rude driver/ impossible to get an invoice/promised call backs never received/constant transfers when calling/ wrong invoice amount even though pick up amount was less than originally scheduled (and this change to the amount was given to them ahead of time) terrible customer service on every level! read more

"Attention businesses! We've been using ShredIt in Cincinnati, Ohio, a Stericycle Company, for a few years now for its document shredding service. We've encountered some concerning practices that we believe you should know about. The concerns started a year or two ago when invoices lacked proof of service, namely initials or signatures from a team member that verified ShredIt had picked up and shredded documents. Eventually the company waived the charges for unverified invoices, after months of collection efforts by their collection agency. Their contract says they will get verification. We told the company in writing that in the future we would only pay verified invoices. However, despite our clear communication, this practice has resumed even after another written notice that we will only pay verified invoices. When we tried to terminate our contract when this first came up, we discovered it had auto renewed for 5 years! What's more, the original agreement was signed by a receptionist without the authority to bind our company. Had I known they wanted a 5 year commitment, I would have declined. If you're considering working with ShredIt, be aware of these practices and make sure your interests are protected. Let's hold companies accountable for their actions. #BusinessAlert #ShredIt #TransparencyMatters" read more

#keepaway been a customer for over ten years. could give zero stars. awful customer service, almost impossible to get a live person, dubious auto digital contracts in fine print, service schedule changes so they can bill you for missed pickups, bully tactics when complaining. #unhappycustomer #billingerrors #rudedrivers #forevercontracts #dontmakethesamemistake read more

Do not do business with Shred-It. Two of my companies used their service for about a year. I cancelled our service with them (it is much cheaper to buy a high-quality shredding machine or THREE and have employees shred documents) and got email confirmation of this on 11/21/17. They have continued to charge our company credit cards (for TWO OFFICES) for service despite them picking up our shredding bins. I cannot get them to stop charging my companies for service we do not have!! I will need to cancel two of my business credit cards because of this. I am beyond frustrated. RUN from this unethical company. read more