Had a family and friends discount... and ordered the wrong size jacket. Stores wouldn't take it…read moreback and wouldn't let me exchange it for right size ..i payed for item, using family discount code. The way they treat "family" is bs. Arc'teryx is a bad overpriced company.

Terrible customer service and the warranty. I have a Granville backpack which is less than a year…read moreold, and the fabric on the front cover is deteriorating significantly for a normal use. I called the customer service and they told me to bring in the backpack in a store, so they could ship it back to their head office in North Van for an inspection. When I took it back, the sales person asked me if I have washed the backpack. I was a bit puzzled and told her that I haven't. She then warmed me that they may charge me $15 for some kind of bad hygiene practice or another as the product hasn't washed and they need to inspect it as it is. I was thinking who would wash a backpack?! I asked her to make a note on the file that I cleaned the backpack, so that they can waive the charge. She then told me that it would take 4 - 6 weeks generously until they finish their inspection and get back to me on what they can do about it. This is my first time dealing with their warranty, however I dealt with Lululemon and Patagonia for their product not standing to be what they claimed, and they have always dealt with the issues immediately and made me happy. They have never made me wait for 4- 6 weeks. I have a quite few items from Arc'teryx, and I would like to support a company which started locally, however my experience was QUITE disappointing.

I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

I like this MEC for the selection. Everything you could want for the outdoors and recreation is…read morehere. I'm here now where there's supposed to be big savings, but I still find the prices quite high so I'm not getting anything. The layout is very confusing to me. IIf I want a piece of equipment, I know where to find those sections, but the clothing is quite confusing. The service here is hit or miss. The people on the floor are usually very helpful. At checkout, though it really is hit or mess. I had one person who totally messed up in order as though she didn't know what she was doing, and I had to doublecheck and triple check to make sure there wasn't a mistake on my credit card. However, I've had other times where a more senior person has been very reasonable in rectifying problems with merchandise. It's not my favourite location for layout and I left thinking I'd rather shop online where it's easier to find what you're looking for and there's more organization. I do like how MEC is back in Canadian hands now. As of May 16, it will be under majority Canadian ownership.

The short: - visited twice in 2020, but unlikely to visit…read moreagain due to the poor staff knowledge. Will shop online instead The long: - poorest staff knowledge among multiple TNF stores visited in the USA and Canada. The staff had the least idea about the winter jackets, did not know the difference between the winter jacket types, looked at the tags for any question I asked and could not find an answer for most questions. - submitted a jacket due to warranty issues. Process was cumbersome and lacks clarity. My email was incorrectly recorded and hence I didn't receive the notification once a decision was made on my jacket. The process took ~2 months. - good covid measures: sanitation station, staff wore masks, physical distancing - no dedicated parking, parking options are limited or expensive as it's downtown

I actually love North Face gear, but this store is useless…read more I think generally they have a great reputation as medium-high quality outdoor gear maker, and I have owned several jackets which I was quite happy with. I have consistently seen North face gear on sale at places like Atmosphere Sportchek, for much better prices than directly from North Face. What up??? This location is obviously best suited for confused tourists on a shopping spree. Anyone actually planning to do outdoor adventuring would shop elsewhere for better prices, and variety. Went today to look at sleeping bags. Nothing in stock. Great company but this particular store location is an abomination.

In a town full of outdoorsy athletic wear, the need for a Swedish outdoor specialist seems to go…read moreunnoticed. I was in the area looking for wax to re-water seal my coat, FjallRaven was the only place that are knowledgeable in this area. Clothing seems to be of good quality and lower priced than their competitors like Patagonia and Arctyrjx. As it is now shoulder season, they were low on items I was looking for. Did managed to find an alternative item. Great little store. Would come again.

Very helpful and knowledgeable staff. Wonderful products that last forever. Vanessa will sort you…read moreout for all of your outerwear and backpack needs.

I recently was in Vancouver for a few days and saw that there was a Patagonia store. I saw the bad…read morereviews but still wanted to go check it out for myself. I'm pretty glad that I did because I was able to score a few items from here. They had lots of selections. However, whatever sizes that are out is what they currently have in stock. There is an option to order your size and free shipping if you live in Canada. They do repairs in store. Cashiers were friendly but the staff on the floor not so much. I have to say that they are super unorganized! One staff tells you to move the line this way. Then another staff comes and tells you to move the line back to the other way. They don't communicate with each other. Even when I got to the cashier, she was super confused and asked what is going on. There was a long line to pay even though they had like 3-4 cashiers. Not all products are worth it but I would say most items are great. Some items are on sale and some are not. If you wanna save a bit of money, then this location is worth a visit. If you can score your size, its definitely worth a visit. Tips: *Metered street parking. *Credit card accepted. *Charges for a bag. *4 dressing rooms. *They sell limited kids items. *They have a few mirrors available outside that you can utilize to try stuff on.

Been trying to buy something here for 7 months. They simply do not carry sizes or items what anyone…read moreactually wants.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.

Very close to Stanley Park the ebikes worked really well gave us good instructions nice helmets and…read moregot us in and out pretty quickly. Stanley Park was fairly flat and slow so I think normal bikes would've worked just fine but E bikes are always fun especially if you have never been on one I would highly recommend this spot.

Great location right by Stanley Park. The staff was super friendly and the process to rent the…read morebikes was quick and easy!

Customer Service and Support is Why I Wear Arc'Teryx…read more Walked in with old jacket needing repair; walked out with a brand new jacket (no I didn't steal it). I had a warranty issue with my shell and instead of making me wait the standard 4-6 weeks for a repair, the Kits store handled the warranty / replacement paperwork and let me walk with a new jacket off the showroom floor. The manager Kelsey was incredibly helpful, caring and funny. I am an Arc'Teryx customer for life because of (repeated) interactions like these. Also, don't be a dirtbag and wash your Gore-Tex kids.

To my fellow Kitsilano neighbors,…read more As many of us rely on high-end local gear for our outdoor lifestyle, I wanted to share some recent data regarding the service standards at the Arc'teryx location on West 4th. While the brand has a long history in our city, recent public filings on the Better Business Bureau (BBB) show a concerning trend. Currently, the company holds a 1.33/5 star rating from local consumers. Multiple reports from late 2025 and 2026 highlight recurring issues, including: * Warranty Disputes: Customers being denied service based on "fabric condition" without clear technical explanations. * Quality & Repair Issues: Reports of gear returning from service in worse condition than when it was dropped off, with a cited "lack of ownership" from customer support. * Policy Changes: Significant frustration over the removal of lifetime warranties on products originally sold with those guarantees. It is important for our community to be aware of these service patterns before investing in expensive technical apparel. If you've had similar experiences with local gear maintenance, feel free to share your thoughts below so we can keep our neighbors informed. Know your rights as a consumer.

Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.