Southern Railway are the train company who operate most of the services from London Victoria,…read moretowards Croydon and onwards to Brighton and the South Coast, serving the area once covered by the London, Brighton and South Coast Railway from Hastings to Chichester. Since last July they have also operated the Gatwick Express service to the airport.
They are part of Govia, itself a the partnership of Go-Ahead, one of the UK's leading transport groups, and Keolis, a European leader in public transport. The distinctive white, pale and dark green livery has now become a feature of south London services.
My general experience of them has been pretty good, as since taking over the franchise they have certainly improved punctuality and reliability, as well as modernising a number of stations. When they started, they introduced new rolling stock on the long-distance services, which were a big improvement, although it took them a while to sort out teething troubles that kept many toilets 'out of order'. But they seem to keep them pretty clean.
That said, the new timetable introduced in December has a number of features I don't like: the through Watford Junction to Brighton services have been truncated at East Croydon, meaning I (and my other half) have to change trains at Clapham Junction, which we didn't have to do before.
Another major feature since December has been the extension of Gatwick Express services to Brighton in the rush hours to provide more trains: this is great for those going from Brighton to Victoria, but less good for those who used to alight at East Croydon and Clapham Junction, who now have fewer than half the services they had before (the new service stops only at Gatwick Airport). Teething troubles with the 'new' stock for this service has also led to some service disruption, but hopefully this is now being sorted out.
My biggest complaint is the habit of their trains leaving early: posters announce the possibility that the doors may close up to 30 seconds before departure, but some over-zealous platform staff sometimes wave away the train even earlier than this. It's terribly frustrating to arrive with half a minute to spare, to see the train disappearing in the distance.
Overall, though, it's not a bad service, but things do sometimes go wrong, so I realise that the 4-star rating may be controversial!