My husband and I went through the entire process which took longer then it should have mostly because dealing with Debbie was a nightmare. She couldn't answer half our questions, made promises she couldn't keep, quoted us prices and even sent the lists with prices for us to sign off on. Only to raise the prices on things when we decided to scale back on some of our spending. Things cost more to not install then to install which made no sense. She added things to our contract that we didn't ask for.
Debbie did not take detailed notes and did not follow through with her take aways. When changes were made she didn't make the changes so we had to do processes over again. She was quick to take our 2k, and told us it was refundable. False! They subtract drawings and the visit from a person who came to our property for 5 mins.
She was very pushy for us the sign the contract, even though things were wrong. telling us we could write it in later. Why on earth would I do that? If we backed out for any reason we would have had to pay them over 42k for cancelling. That is in the small writing of course.
We asked for them to make holes in the floor for our heating and we gave them a very detailed diaphragm. Only for Munchy or so they say said that they wouldn't do it, because their workers weren't good at measuring to match the plans. WHAT? So apparently they have incompetent workers who either can't work a machine or a tape measure.
This was an awful experience! So glad we walked away. Friends of ours had their home delivered months ago and they still aren't living in it. They never came back to finish or fix their mistakes. Do yourself a favor don't go with them. read more