Total Trash! You've got to cross your fingers hoping the bus even shows up..not just showing up on…read moretime but showing up PERIOD. Don't get me started on the customer service. Ghetto bus system. Would be a better name than coach. It'd be funny if it weren't so inconvenient. Stay away from this line if you can. If it's your only option..you'll soon see what I'm saying is true.

The WORST EXPERIENCE ever Bus 13154 From NY Port Authority-…read moreMonticello NY The trip that should be less than 2 hours took 3.5 and if this is not enough the smell of the bathroom is HORRIBLE. Seems nobody has clean that bathroom in a while, as soon the bus pull out of NY Port Authority the bathroom start smelling like nobody has flushed the toilet on the last 4 months. A passenger decided to walk around spraying air freshener which helped for like 2 minutes. Not sure if the health department could intervene on this but I believe is completely unacceptable. Is there a way to give negative stars? This bus and the driver deserve a -10

Love how nothing has changed after all these years. Still awful. No customer support, buses just…read moredon't show up, and fewer options than ever.

My experience with Coach USA Shortline was a nightmare from beginning to end... and the end seems…read morenowhere in sight. First: my online transaction, when I bought round-trip tickets to Bear Mountain from NYC, was mysteriously canceled. How did I find out? I never got an e-confirmation ticket, and when I went to the ticket booth to pick it up for my trip the next morning, the ever-so helpful ticket agent told me the transaction was canceled. WTF! I asked her, "Is my credit card going to be charged?" "I don't know." Thank you SO MUCH for the excellent customer service! And yes, my credit card WAS charged! That was on April 13th. Today is May 7. I'm STILL trying to get my refund... more on that later. On my way to Bear Mountain (yes, I bought another ticket) what do you think happened? The bus breaks down! Wonderful! Amazing! What was even more amazing was that we waited A HALF AN HOUR for another bus to arrive....even the bus driver was livid and ranting and raving! Thanks for wasting a half an hour of my life! And we get on the other bus- well, I felt like I was in the meat section at Western Beef. Why didn't I bring my gloves? Fast-forward to last week. After two emails to their payment-inquires email address with an attachment of the canceled transaction sheet the ticket agent gave me, which unsurprisingly went ignored, I called up customer service. One of the reps took down my information and told me I should get my refund in a week. Did I get my refund? Of course not! After 2 more calls that went to an answering machine, I am ready to explode. Coach USA has no right to deny me of what I paid for just because, for some mysterious reason, my online transaction had been canceled. Coach USA deserved 1 star without this mess with my credit card... and minus 5 stars with this credit card mess. Unless this is a deliberate scam they use to make some extra money. I am preparing to contact the Better Business Bureau. So the moral of my sad story is- pay with cash if you have to take a bus to Bear Mountain!

I chartered a school bus for a Saturday morning pickup to take 35 teens on a 20 mile one-way trip…read morefrom Bergen Co. to Rockland Co. Chestnut Ridge did a fine job. The bus arrived at the orgination on-time. The bus had seatbelts & was clean. I explained to the bus driver passenger safety is #1 to me. There is no rush, no need to speed. The driver did just that - no speeding. Everyone arrived safely which is important to me. If I need to charter a school bus again, I will use Chestnut Ridge.

A game-changer if you live in the city and want to explore this huge park (Harriman State Park),…read morebut don't have a car. We took the Metro-North Port Jervis train to get out of the city on Saturday and rode it up to the Tuxedo Train Station, and as soon as we got off the train, we saw the shuttle stand. It's actually inside the old train station, near the platform. The volunteer bus riders suggested the best trail for us (we had our dog and wanted to do an overnight, but didn't want to hike too far.) We ended up going on the red trail and staying at one of the old shelters and then catching the bus back on Sunday morning. There were a few other campers there the night we went but it didn't matter and it was a quality evening. The bus is reasonable (5/per person) and leaves right on time, the only dowside is the shelters aren't right on the water so you have to bring your own drinking water if you're staying overnight. But I might come back and just ride the bus through the park. It's really pretty and I take a lot of pictures, especially in the fall, and Harriman is really exceptional once the leaves start turning color. Until this shuttle started I had no idea how big Harriman park is but now I know. You can pick up trail maps right at the train station if you go on the weekend. There's also a large farmers market right in the parking lot when you get off the train so we brought peaches and apricots on the hike.

We went to the Lodge Steakhouse for the first time after several wonderful meals at the Cantina…read more The setting was absolutely breathtaking. We felt like we were walking through a fairytale-like winter wonderland in Idaho or Jackson Hole. It had just snowed and truly looked magical. Perfect landscape design and and lighting. The dining room itself is equally elegant, decor is on point, upscale and super-tasteful, and atmosphere is fantastic. We were SO excited about the drinks, wine and food menus. Ordered liberally to try a lot of different things, and... womp womp. While the plating and presentation of all we ordered was perfect, the taste did not rise to the level of the presentation. The martini had a strange undertone, The Pinot was thin and underwhelming. The oysters all had pieces of shell in them from how they were shucked that then had to be fished out from one's palate (and there's no way to do that that's not awkward at a full table). The octopus was overcooked. They serve garlic biscuits, which were tasty but we didn't finish them bc no one was blown away. The duck - skin was scored properly but not given enough time time crisp or pan not hot enough, so served soggy, tho the meat was done correctly. All dishes sat upon a turnip puree, with the duck having additional (also soggy veggies), and the steak having additional shredded cabbage. French fries came out nearly cold but in a nice metal basket lined with parchment. They looked perfect and then the bite was, well, not hot. Mashed potatoes were good. Presented well. Perhaps the highlight of the evening? The service was very good, by the way. Staff was fantastic. It's just that something was a near miss on the food... very heavy handed, the unique tastes and freshness of the ingredients cooked out of many... a very different experience than had in the cantina, where the food has been perfect each time. 2 Coffees, 2 sodas, 1 martini and one glass of wine, 2 apps, 3 entrees, and one dessert with standard tip came out to just under $500. It's a lot for an underwhelming meal. Food wise, if I were to recommend a fine dining establishment where the food is superlative for the same price, I'd say Hudson House in Nyack, hands down. While they don't have the same ethereal setting, the culinary aspect cannot be beat. They do have oysters that are shucked correctly and a killer steak au poivre with pomme frites that's incredible. Perhaps we'll try this place again in the future. Not sure if it's new? Only just learned about the Lodge Steakhouse part, so who knows. Summary: Overall, gorgeous setting, food presentation. Staff service: lovely, actual taste of each dish: meh.

Wow Valley Rock Inn is simply gorgeous! I've been meaning to visit here for at least a year and it…read morewas never in the stars for me. It's right in Sloatsburg tucked in behind another bar on Old Rt 17 - I've passed by and never realized it! We came to have Sunday Brunch/Lunch at the Cantina and were very impressed! It was the weekend of Halloween so it was still decorated with lots to look at. Drink-wise, we started with the Rose and the Pink Cobbler which was like a fruity twist on an Old Fashioned. We ordered the Shaved Brussel Sprouts pizza to share along with the Lobster Crisps to start. The lobster was YUM. It was a cold lobster served with house chips. The pizza was great! It wasn't heavy and included fall flavors such as butternut squash. For dessert, we shared the ricotta zeppoles which came with a chocolate sauce. Service was excellent. Valley Rock Inn Cantina is a little slice of heaven away from the noises of NYC and yet you don't feel like you're in Rockland County. It's hard to explain but it transports you to somewhere else. I can't wait to come back again for dinner!

Horrible. You book online the day prior, give your credit card number, receive an email back from…read morethem, you count on having the service, right? Wrong. They don't show up. You call to find out, they say that their confirmation is not a confirmation, and now the price went up. Crooks!!

The driver was friendly enough, he was nice enough to pick us up when we were stranded at the train…read morestation. But when we called to have a driver pick us up and take us back to the station we were told it would be over an hour. Apparently the one car they had was all booked up. How do you only have one car for a cab company. I understand you are in the sticks but you aren't that far in the sticks.