Extremely rude and unprofessional. Verified my insurance information a couple weeks before my appointment and when I show up, I'm told that my wife doesn't show to have coverage and my insurance shows to be inactive. After saying that I had used the same insurance prior and that my wife was just added to the policy. First snotty comment that comes out of the persons mouth while rolling her eyes is "well we don't just bill to nowhere that's not how it works, so you will have to pay out of pocket or schedule another appointment". Very aggravating, so after this person stared at her computer for several minutes, she said my insurance is inactive and I needed my vision card. A vision card is not an actual thing unless your medical and vision is through the same company, which mine is not. I do not know anyone that has a vision card but apparently unless it's tied to a medical card, but you would think someone who does this for a job would know that. After telling me that I didn't come prepared and there is nothing she can do it was evident that this person did not know how to do her job, but she is going to blame me for the incompetence. Very upsetting when time was taken off from work for both of us. Other employees were laughing at me because I was upset which just goes to show the type of people they have working here. Called the insurance company and was told that everyone is listed on the policy with no issues and said she would call Shopko to figure out what they're issue is, but when the person returned, I was told that Shopko stated I didn't give them any information when they didn't ask. This is an in-network provider. I called another vision place that I have never been too, and they found my policy and insurance coverage in 30 seconds with just a couple easy questions answered. Literally just the dumbest interaction and situation I have dealt with in a long time to the point that it felt like a prank. We were both going to spend a lot of money that day buy a couple pairs of ray-bans and upgraded lenses but the employees I guess need a vision card that doesn't exist. Like I told the person there Zero Stars. read more