Review: Disappointed by Incorrect Floral Arrangements and Poor Customer Service…read more I rarely leave negative reviews, but I feel obligated to share my experience to help others make an informed decision. My Daughter recently ordered a floral arrangement from Wildbud Floral Co for her wedding, with clear instructions and a written confirmation of the types of flowers to be used more so not to be used. Unfortunately, the arrangement she received included completely different flowers--some of which she had specifically requested not be included due to allergies and personal preference. To be specific Roses. Roses were used in almost all arrangement including boutonnière and corsage's. When my daughter reached out to address the issue, expecting at least an acknowledgment or offer to make things right, her contact, Cheyenne was unavailing and dismissive to her concerns. Despite having the original written order as proof, she refused to take responsibility and only offered $500.00 in store credit as the only form of correction. Her unwillingness to admit any mistake, even with documentation in front of her, was frustrating and unprofessional. Clearly $500.00 refunded would have gone much farther in restoring one's business name and integrity as opposed to a credit from a business that fails in customer service. Mistakes can happen--what really matters is how a business handles them. In this case, the lack of accountability and disregard for customer satisfaction left a lasting negative impression. I would strongly caution anyone considering this florist to look elsewhere, especially if you're planning something important and expect reliability and integrity. I'm hoping I'm allowed to download and share pictures of my daughter's day and allow you to compare what is on their website for an outdoor wedding venue and compare with the reality we had. Sincerely Jon scribner

The only reason I didn't continue communication is because they offered to help me by returning to…read morethe store and buying new flowers so I was confused. The review isn't to tarnish their credibility. My mom just wanted me to let them know that she expected more flowers and less greenery. I do love the shop. They offer great things.

Candice was super easy to work with. She created a beautiful design based on my input. I love the…read moremix of wood flowers and fresh flowers. Absolutely beautiful!

I was so excited to see how my wooden bouquets and boutonnières turned out for my wedding! Can't…read morebelieve they look so real and matched my inspo and what I wanted just about perfectly. She responds in a timely manner and brings your vision to life!

We worked with Genice for our wedding at the HideOut last year. Genice was friendly, accommodating…read moreand super easy to work with and worked around our schedule for us to visit her warehouse to select our rentals. She was very familiar with the HideOut which made the whole rental process seamless. They knew exactly where to go for rental drop off/pick up. If you are getting married at the HideOut or anywhere near Jackson, I would definitely recommend Elegance by Design!

I used Elegance by design for my afternoon wedding and they were awesome and so professional…read more Genice was there to understand my needs and wants and make my day beautiful. She made sure i had everything and kept it organized. We had a great time laughing and keeping things light so there was no stress. I recommend her services and rentals for any event. Also The air conditioned bathroom we rented for the event was absolutely amazing. They supply it all. Cant wait to come up with another event so i can work with her again!!

We had an outdoor wedding in Napa and wanted something that looked natural and romantic. Parisa…read morecreated a meadow-style ceremony setup with soft florals and layered greenery that looked like it grew from the ground. It photographed beautifully. For couples searching for a high-end wedding florist in Napa or Northern California, Parisa is incredibly talented.

Our florist did a wonderful job with the flower decorations. The arrangements were elegant, fresh,…read moreand perfectly matched the soft pink and white theme of our event

Major thumbs up for this florist. They responded to a project service request via Yelp. Their…read morecommunication was top notch. I was given pictures of samples that were amazing for my not so amazing budget. We didn't end up going with them and instead went another direction but I was super impressed by the experience I had.

Andrea Did my daughters bridal shower and it looked amazing! She was beyond creative and it looked…read morelike a movie! She gave us so much of her time, keeping me up to date on Everything! She even helped me find a place to turn my wedding dress into a bridal robe for my daughter! I wouldn't hesitate to use her again and I will!!! I can't say enough good things! Thanks Andrea!