If you like your footwear cheap and not so cheerful, this is the place to go. I feel disgusted with the smell every time I walk in here, so I try to avoid it as much as possible. The average price for a pair of shoes is about £10 and this is reflected in the poor quality of the shoes. The most expensive shoes I've seen in here were under £20, which says it all!
The summer sandals are ok; for £3-5 you can get a pair of pretty flip flops to wear on holiday and then chuck away. The shop is never busy but the staff just don't seem to want to help the customers either. They never come over and offer help when people are obviously struggling to find something, the mentality seems to be: "If you want help, come over to the counter and then maybe, just maybe, I'll think about helping you but I won't be happy about it!"
I don't care if people are earning minimum wage working here (go a few doors away to the mega cheap Card Factory and see what wonderful customer service they always provide), I expect some degree of politeness and at least a decent level of customer service if I'm spending money somewhere. The staff at Shoe Zone have an overly laid back attitude and when you ask them questions it's like it's a real strain for them to think of an answer. E.g. ask the if there's a different range available on the website or a size of a shoe that's not available in the store and they'll just shrug and say "I don't know!" They also don't seem to know the name of the ranges they actually do have in stock.
The worst thing about this store is the really awful stench when you walk in of cheap plastic or something, it's not even food odour, it just seems to be the awful materials used to actually make the shoes! read more