For me ... not so much. I was glad there was somewhere to go in that town - that was nice, but I…read moredefinitely had the feeling... "I'll need to get this looked at by a real doctor when I get home" -- and I am glad I did.

I had a wonderful experience. Very kind and professional staff. The provider was great. He…read morecorrectly diagnosed me and I'm doing so much better. Thank you for being there when I needed help! Would highly recommend.

Unbelievably inconsiderate staff all around. It took 2 hours to be seen when there was only 1…read moreperson ahead of me. I actually got hopeful when I was called into an exam room by a nurse, but that excitement faded away in the 45 minutes I waited for the doctor to "be right in". Never an explanation or apology for the wait. Nobody took any vitals, I never stepped on a scale & nobody ever actually even looked at my injury, so I fail to understand how any diagnosis that was made could be valid. I'm still waiting (several days later) for an orthopedic referral to go through, but of course I had to do the legwork to ensure that was even happening. Oh and fun fact; if you ask what's taking so long for the referral, the staff will become instantly annoyed with you & irate that they need to explain the process of referrals having to go through insurance before being sent to orthopedics! I commented that I guess I would just be sitting around in pain for a few more days & was hung up on. Don't waste your time at this place if you don't have to. Unless some serious changes are made that encourages their staff to do their jobs with the compassion & kindness that this community deserves, I will be seeking urgent care in Olympia from now on.

Worst place ever to go for care!…read more I recently went into urgent care for an ongoing sinus infection. The PA-C Brandon Barker told me they would do a nasal swab to find out if the infection was viral or bacterial. If it was bacterial, he would have me take a course of antibiotics. If it was viral, I would not take them. The MA came in, did the swab. I watched her put it in the test tube, break off the stick, seal it and label it. They never called with my results so I called them twice only to get voicemail. I never received a return phone call even after leaving a voicemail. I called back the next day and talked to both the receptionist and the medical assistant that was there. No one had any record of me ever getting a swab done or it being sent off to a lab to be tested. I was basically made to look like an idiot, like I didn't know what I was talking about when I was clearly told by the doctor and the medical assistant that the results would be back in two days. The MA had the audacity to tell me the doctor wouldn't have prescribed antibiotics to me if he didn't want me to take them. The doctor prescribed the antibiotics so that I would have them if my test results came back with a bacterial infection. Both the doctor and the medical assistant totally dropped the ball and the receptionist and MA that I followed up with on the phone a few days later drop the ball as well. Very unprofessional and very uncaring to their patients. I will never step foot back in this place ever again!

The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I…read morewas a drug seeker instead of someone that had been sick for 25 straight days. He repeatedly told me their was nothing wrong with me and that I absolutely didn't have Strep. Two minutes later my step test came back positive and he was left trying to backtrack but still insisted I didn't have it. THis was the worst I had ever been treated by a medical professional.

So everyone there is really very nice. They want to help. But why is it SO SLOW. I recently moved…read morehere and previous insurance is no longer. My daily medication ran out. I let them know I tried to get an appointment a month ago and ahead of time, but the soonest appointment was 4 months away. I did not have a 4 month supply. These guys were able to get me an earlier appointment a few weeks away, awesome thank you. But then I sat there for over FIVE hours. Once I finally saw the nurse practitioner, who was again, very nice, my conversation and transaction with her took one minute. Yup. I waited five hours for one minute. I had to take a sick day from work to cover my time sitting there. A day of my life I will never get back. The system here doesn't work. I get some people need more help than others but you would think the "easy" people as I was told I was numerous times, could be in and out and out of their hair instead of turning people away as they came in later in the day because they were full. Why would an hour go by and no one in the waiting room was called? One lady came in describing a heart attack and she was turned away. I felt horrible for her. I hope she is ok.

Last week all of my kids came down with Influenza A. My oldest had gotten in first and was…read morediagnosed, and then they days following, my younger two caught it. They needed their own medicine, so I had to bring them in to be tested as well. I made the appointment online which was quick and easy. Much to my surprise they had same day appointments available. The office was clean and stocked with complimentary drinks ranging from waters to different types of juices and teas. My kids definitely both took a juice! We were taken back pretty quickly and seen pretty quickly as well. Sure enough they both had Flu A and the office put in a prescription for their meds right away. Overall this was a good experience and I'm glad that they were able to get us in so quickly!

The wait time here is ridiculous. I made an appointment the day before and still waited one hour…read more There was no apology for the wait time either which I would have appreciated. I don't understand what the point is of making an appointment if you are just treated as a walk in anyway.

This morning my 2 1/2 -year-old son dislocated his elbow and had excruciating pain in his wrist…read moreI've never seen my son in so much pain and wasn't sure what to do my sister and other people had told me about indigo care and I wasn't wanting to spend 5 1/2 hours at Saint Pete's hospital as usual. Upon arriving to the Tumwater location they directed me to the Lacey location because of the x-ray technician there. They made an appointment for me and asked the other location if they could get me in sooner than my appointment. The MultiCare indigo care in Lacey was amazing! The customer service from the front and the nurse that triaged my son was very helpful and extremely knowledgeable. The nurse put an ice pack on his area of pain and It wasn't long before the physician assistant Teresa saw my son and treated him immediately. Teresa knew exactly what was wrong with him and fixed his dislocated elbow. She also gave him and icicle ice cream pop and some stickers. It was incredible how fast he was healed *and was able* to attend school. I highly recommend this place The staff are incredible customer service is amazing and my son's health is back to normal

Office staff does not know how to view or process insurance. Tried to bill me for a $200+ copay…read moreeven though a month before I went to the same urgent care and 100% was paid by insurance. Instead of listening the front desk is focused on different ways to say no. I will never try to work with Multicare for my urgent care needs. Providence was fast, friendly and there were no billing issues. Too bad Multicare is more focused on money than care

I found myself at urgent care for an L&I claim, and honestly, it was a much better experience than…read moreI expected. Everyone was kind, patient, and clearly familiar with all the extra paperwork that comes with L&I--which made the process feel a lot less overwhelming. A special thank you to Teresa and Dr. Singh, who took great care of me during my visit. They kept me informed every step of the way and made sure I felt comfortable and understood. The clinic itself was clean, organized, and calm--always a plus when you're not having the best day. Overall, I felt genuinely cared for and supported. I'd definitely return if needed (though hopefully not too soon!).

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

I had gone to another place that told me it would be an 2 hours. Saw this place and decided to try…read moreit. There was only one person in front of me and it was a Saturday. I went in there with a fever and it hurt to breath. I was taken right back and saw a really nice Dr. Was diagnosed and given antibiotics. Was very happy with the staff and care.

Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I don't like reviews where people start off with "I have always loved this place but on this one…read moreoccasion, they didn't seat me immediately, bring water on a timely basis etc." therefore they give them one star after dozens of trips. That said, I give this place 2.5 stars. I have been there a few times and left neither satisfied nor dissatisfied. However, my last experience left me very dissatisfied. I had been sick for about 9-10 days before I determined that I wasn't going to get better. I really try and fight the urge to go to an Urgent Care at this time of year during... cold and flu season. Indigo is close so I went on their site, and I was #21 in line. Set up a virtual session this time, big mistake. The provider was nice, I shared my history with her, and she gave referrals to address my root cause issues. That said, my immediate symptoms were not treated. Of course, there would be no blood draws, no sampling of any bios. I told her what previous fixes worked for my symptoms; those, being antibiotics (BTW I am 63, what death do I need to wait out before it's determined, now he needs antibiotics) or steroid treatments. I had a cough, didn't need treatment and said don't prescribe Benzonatate. I have a surplus of it and take over the counter syrups when ill. It was prescribed anyway and, in a rush, paid for it at CVS because there was another scrip. Since I was feeling no better 6 days later, I appealed to the clinic to reconsider treating me in the ways I suggested. I did not want to have to wade through a cadre of sick people, for hours, only to set up another expensive visit and spend additional hours at a walk in. I AM CERTAINLY NOT ABOVE the usual pecking order of urgent treatment, but this is, IMO, sub-par follow through.

Complete inability to reach anyone accountable to discuss my bill. Non-stop nonsense when calling…read moreby phone, making it impossible for me to pay them. This place cannot even manage simple billing; I can't imagine coming here for something as critical as healthcare again.

This staff is compassionate, professional, and overall extremely competent in their treatment of…read moreindividuals!. Even though the place was filled with patients, the staff communicated the wait times, apologized for the wait (it was not their fault), and managed to be very thorough in their assessment in formulating a plan of care! Five star service is what my son received!!! From the office staff to the actual provider our visit was awesome! I highly recommend this medical facility to EVERYBODY~ CMC