I visited this store today and was thoroughly impressed with the amazing customer service. I'm a…read morelocal to the area and have shopped there frequently because of the great selection and prices. I just wanted to brag on their customer service I witnessed today. Not only did a very nice gentlemen named Mikey walk all the way across the store to help me find one pair of shoes for a gift, but he also offered to hold my boxes and help me find the right size. They were a gift so I didn't need the assistance, but the fact he offered was so polite. It was while I was deciding on which style and color to get I noticed a very nice young lady who went above and beyond to help an older woman and her granddaughter find shoes that were her size and style. The woman admitted they didn't have a lot of money and couldn't afford the shoes she wanted. Ashley went out of her way to find more affordable shoes that were similar to what she wanted. She even went as far as to let them try those shoes while she walked across the store to the clearance section to find more shoes that were her size and better priced for them. She was polite and absolutely genuine. There was not one time she got annoyed or had an expression other then helpfulness and kindness. This is unfortunately hard to find in our county because of all the tourists that come in and out of our town. It was so awesome to see this, and this company is lucky to have two kind and dedicated employees.

Terrible customer service!!!! Did not feel welcomed at all ! My kids & I were in the store for over…read more15mins before asked did we need any help. There were 3 employees less than 2 feet from us just having a casual conversation. We just went ahead put everything back and left to shop elsewhere.

I shopped here and had the best experience. Greeted by Zach and he provided superb service. I was…read morelooking for a specific shoe but it is no longer available. Zach's knowledge and experience directed me to shoes that were appropriate for my needs. He patiently helped me try several pairs. Quite an effort due to my inserts. I came in for one pair and left with several because of the professionalism, courtesy, and understanding from Zach. I will certainly return.

Really good prices on quality footwear. Got a pair of shoes that are able to be wet but had good…read moreairflow. My only knock was the person who was supposed to check you out was walking around trying to convince shoppers to buy more. The wait wasn't long but the "encouraging" folks to buy more was a bit annoying.

Time: Saturday at noon…read more Pros: -Lots of boots. -Everything country; clothes, hats, etc. -Some good prices boots. Cons: -Not a lot of males wide width. -Store is crowded from small aisles. -Store is crowded from tourist season. -Store is crowded when it's hot (AC) -Limited parking. -Very helpful, but sometimes too helpful. Kind of vulture like at times. -Some high priced boots.

Large selection of clothing, hats and boots. Custom cowboy hat shaping by Savannah was incredible!…read moreSavannah has a great style sense and can magically transform a cowboy hat. Service with a smile, that just adds value to the experience!

Covid-19... the workers were all wearing masks and told us to stay 6 feet apart before we even…read moreentered the store. Made me feel very safe. Everything is cheaper due to it being a clearance store. Would definitely come back here if I am in the area. Saved $50 on 3 items. Very good deals. Of course since it's a clearance Nike, there isn't any of the popular shoes and items, but if you aren't a huge sneaker head, it's perfect for you to save lots of items.

Not a great selection. Limited kids sizes. Store is clean and convenient but I really needed more.read more

My twins were pleased with the new shoe store and exclaimed "great service and so many cool shoes…read moreto chose from". The place was full of college-aged customers and the vibe was very cool. This place is located on the strip right next to Regions bank. There are some parking spaces on the corner next to Regions too. If you are looking for the latest, hard-to-find kicks, this is the place.

Awesome selection of new and used sneakers, streetwear, and vintage. All authentic, all good people.read more

What a great place! The staff was incredibly helpful and knowledgeable. My wife had been searching…read morefor the perfect pair of boots for quite some time but always struggled to find the right fit. The gentleman on the second floor went above and beyond to assist us--he was attentive, patient, and really knew his stuff. I regret not catching his name, but he mentioned hiking the Appalachian Trail, which made the experience even more memorable. Thanks to him, my wife finally found the perfect pair. We would highly recommend visiting this shop!

What a great experience I had here! The shop owner was so so kind and helpful. She was so ready to…read morehelp us find the perfect product for what we were looking for. Not overpriced! Definitely recommend checking this sweet shop out.

Scot and Tabitha are always eager to help with your footwear needs…read more The brands they carry are high quality. Scot and Tabitha also endeavor to make sure the footwear one selects fits properly and is the right style for your feet.

I'm visiting Gatlinburg for a trip and I wanted to get some new shoes because the ones I had were…read moretore up. I saw it opened at 3:00pm and I said "I'll just wait for it to open" I waited 5 hours till 3:00 at 4:00pm I'm still waiting for the store to open. I'm furious about the posted times that they have. I recommend that you never go to these stores or Foot Gear in general just a big waste of time.

Customer Service in this place is fantastic. I had a great experience with one of their sales…read moreassociates who went above and beyond to find an item for me. It led me to leave this review. Great service and 5 stars for this place.

It's a shame that the website shows they have some products but the store says no we don't carry…read morethat. When I mentioned your website says you do I was told they are always wrong.

Monday, 9-14-2026: We stopped here because my daughter and I love to shop. This is such a cute,…read morewell organized, & inviting store. The staff were very welcoming & helpful. There's a nice collection of clothing and accessories on display. Such a nice array of jewelry! They even have a children's section and clothing expressing Tennessee pride. In the back of the store there were some toys for sale. It was slightly pricey but all the items looked to be of very good quality. My daughter bought a Tennessee top and a pair of shoes. She remarked how nice everybody was & she loved the variety. I have a feeling we will be returning!

I was at four separate corners of the store and every single time. I turned around 2 to 3 sales…read moreassociates were surrounding me and no other guests. It was pretty ridiculous, but I guess I'm not the target demographic for the store. Everything was polyester and $50 plus. There was one cotton dress I was interested in, but after being asked if I needed service multiple times in a 10 minute period and not seeing that same treatment applied to anybody else I chose to leave as to quell the anxiety of the sales clerks that were so concerned about my presence there. Folks that look like me shouldn't shop here!

Monday, 9-14-2026: We ducked into this store to escape the heat and enjoy the air conditioning…read more But we found so much more! This place was huge and seemed to have everything. It was very organized and laid out nicely. It reminded me of a department store with a country general store vibe. It was modern yet old fashioned, if that makes any sense. It's hard to describe but it had a very pleasant & inviting ambiance. The store personnel were cordial and happily offered their help. I was only browsing when I espied a counter with popcorn. Of course I ordered a bag and it was pretty good. The young lady who attended to me was very sweet & friendly. My brother bought a couple of t-shirts, my daughter bought a top and I bought some snacks & more popcorn. Pricing was reasonable on most items yet others were pricey like some of the clothing and accessories. We really enjoyed shopping at this store and look forward to coming back.

What a fun store! I love that they are pet friendly! It was nice to be able to visit a new area and…read morebe able to take my pup in with me. Mast General store is larger than meets the eye. There is an entire downstairs that offers clothing brands like Columbia, Vuori, and more! There is some camping gear and camping shoes. It was an unexpected surprise to find that section. Above, there is a selection of clothes, candies, gifts, and other goods to look at. It is fun to walk the store and see everything they had to offer. I was looking for a Christmas ornament. They did have some, but they were generic. I wanted something more specific to the area. There is a parking garage nearby. The area is super busy and you may have to walk a ways to get to the store. Stay pet friendly, this is a lovely perk to visiting!