Bought some UGG shoes that were a little on the big side and he put additional holes in the straps…read morein like three minutes. Worked out perfect! He is definitely skilled at his trade and I appreciate his kindness. Happy customer right here.!!

Cobbler Express is simply the best! I've been coming here since 2016 and even after moving to…read moreChicago, I only bring my shoes back here- they are the only place I trust with my shoes! They're also super accommodating with rush turnaround so I can get my shoes before I have to go back to Chicago - so thank you!!! Definitely come here if you're looking for the best, highest quality shoe work that lasts for years and protects your shoes.

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

UPDATE: Because I very, very badly wanted to avoid having to take Leather Spa to small claims court…read more- which should not be necessary and wastes everyone's time - I agreed to send them back for stretching despite having been adamant from the start about not wanting the boots stretched. What other choice did they leave me after cutting them too small to fit? Well... they gave me zero updates throughout the process and didn't return them until I followed up which seemed to magically happen at the exact moment they were ready. In all likelihood they'd been ready but they didn't want me to see what they did this time, and they were right to feel that way. The boots are now next level destroyed. The leather is scuffed and worn out all over the place to the point where there is a very, very obvious difference between the leather at the foot of the boot and the leather at the shaft which looks like it was beaten with a mallet. But that's not it! They're still two different sizes and still have crooked seams. I've sent photos and multiple messages and no one has even acknowledged me since they returned the boots like that. These are absolute scumbags who know what they did, won't take accountability, won't respond, and won't even credit me for the $318 I paid for them to ruin beyond repair boots that were $1,995 plus tax brought to them in brand new condition. Just scheduled time off from work to go to the court and file a small claim and I am FUMING that I need to do this. I sincerely hope this company goes out of business. You can see from the reviews here how little they care about the work they do to high value and often irreplaceable items and there is no room in this great city or anywhere for a business like that.

By far the best shoe shine EVER in all of NYC. Small unassuming shop but worth the stumble upon…read more Reasonably priced for NYC (tucked in boots were 15.00 other ones 12.00)

He did a great job repairing my boots. They were expensive and he knew how to repair them.read more

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

Ari at Jacob's shoe repair is the best! I handed him practically ruined stuart weitzman boots and…read morein just a week he made them look brand new! I was turned away from other cobblers, so this place really does do an excellent job!

Incredible service. I brought in a pair of Moroccan loafers that had de-lammed and Ari completely…read moreoverhauled and future-proofed them with reinforced midsoles and rubber outsoles. I'd have gladly paid twice as much in order to save these shoes. Ari was extremely professional and expedient. Will be returning for all of my shoe repair needs going forward and will happily tip. Thank you Ari.

Killed my watch! Charged $25 (!) to change the battery on my Casio G-Shock, and the first swim I…read morehad afterwards, the watch - which has had several such battery changes - died, as he must have failed to reseal it properly after changing the battery.

I had three pairs of dress shoes in need of repair. My yellow dress shoes had worn-out soles and…read moredamaged heels that needed replacement. One pair of black dress shoes had a worn-down heel edge, while the other had a detached welt that required repair. I had a wonderful experience working with the owner, Arnold, and the shoe expert, Felipe. From the images I provided showing the shoes before and after the repairs, they quickly assessed the necessary work and skillfully restored my shoes. They replaced the heels on both my yellow and black dress shoes, repaired the sole of my yellow shoes, and expertly reattached the welt on my second pair of black dress shoes. The entire process was incredibly fast--everything was completed in just two days! The shop's location is perfect, right next to the subway station entrance, making it easy to drop off your shoes before or after work at your convenience. The quality of their craftsmanship exceeded my expectations, and I highly recommend their services to anyone in need of shoe repairs. I chose this shop after reading a review from a long-time customer who has trusted Arnold for over ten years, and now I understand why. Excellent craftsmanship and outstanding service!

First-class workmanship with a no-nonsense approach…read more If you're looking for white-glove customer service, keep on walking through Port Authority and hop on a bus to Short Hills Mall in New Jersey because this ain't the place to find hand-holding or pleasantries. What you will find instead is top-notch shoe repair services and quite possible the best shoeshine available on the island of Manhattan -- or pretty much anywhere. Most recently, I took my beat-up, 15-year-old pair of Bruno Magli shoes to be resoled, and the results were stunning. I've had them repaired before with good results in the past, but there was exquisite attention to detail in the contour of the replacement soles; you'd hardly know that they weren't original, unless you know your Bruno Magli! The shoeshine was deep and long-lasting; two weeks after almost-daily use and commuting, there was still almost a mirror-like finish on them. Impressive. The décor and branding wouldn't win any awards, and you don't come here to chat (or to save a few bucks), but the quality of the work could hardly be better.

Everyone knows that traveling through the Port Authority is about as fun as a colonoscopy without…read moresedation. What everyone doesn't know is how a great shoe shine can completely change your outlook on the day. Most kids grew up being told that no matter what you do in life, make sure you always have clean underwear on. (Which is excellent advice.) Bullet number two on that list should be to always have on freshly-shined shoes. You could roll out of a Dumpster, filthy dirty, and stinking to the high heavens. As long as you have on a pair of shiny black or brown shoes, no one will ever notice. People who take the time to get a shoe shine are in the same class of people who give that extra wipe in the bathroom to make sure their butt is super-clean. They're the people who smile produly at everyone they pass by on the streets because they know how awesome their shiny shoes look on their feet. If you don't believe me, try it one day. Go get a shoe shine and watch how your entire life transforms in front of your face. And no one does a shoe shine better than the guys at Drago. For less than $10 with tip, they will take the ugliest, dirtiest, nastiest shoes you own, and in just a few minutes they will transform them into something that looks better than the day you bought them. They are the best. Trust me when I say there is magic happening in this little pocket of the Port Authority. You just have to discover it in order to believe it.

I have only ever been to this place for shoe repair or to get a copy of my key. I had a tear in my…read morefavorite leather jacket and after being told by two seamstresses that it was not repairable, I figured I'd try here. Thankfully, he was able to repair my jacket and did an amazing job! The tear was on the inside so I was not fussed about what it looked like but he exceeded my expectations! He even was able to repair it so quickly and at such a reasonable price. I am so thankful i tried this place before having to throw out my favorite jacket! My experiences here has always been great!

Sometimes you go to get your shoes shined and the person doing the shine acts like it's a race to…read moresee who gets done faster, him or his buddies. Often, unless the guy is just THAT good, this leaves your shoes looking only half done. Not so at Friend's Shoe Repair! This clean, comfortable tiny store has a staff that definitely does a thorough job. Usually once your shoes are beginning to shine, that signals the end of the shine. Here, the staff takes extra time to clean the edges of the shoes, they buff several times with several different towels and they make sure they get every nook and cranny of your shoes done before saying "Done!" or "Thank you!". I am really impressed by this place and also impressed that they don't cost an arm and a leg (it was just $3 for the shine minus tip). While I've never used this location for shoe repair, I would definitely consider it if I need shoes fixed in the future. As I got my shine done today, I saw about four customers all come in with shoes to fix, and all of them had a comfortable familiarity with the man who did the repairs, telling me that they've been there before. Repeat business on that scale definitely shows people trust this place. In addition to repairs and shines, this store also sells a variety of nick knacks, some related to shoes (such as heel spur cushions, shoe shine equipment and so on) and others that are not (colored key wrappers, batteries etc.). I'm glad I work right across the street from this place since I know I'll be going back the next time I need a shoe shine!

Sam is one of the best shoe repair specialist that can never be replaced ! I had 6 pairs of shoes…read moreneeding heels and soles . Prada , Proenza Schouler , Club Monaco . All Italian shoes especially my Prada's are very dear to me because it's from my late boyfriend Joe. I had those Prada shoes for over 15 years and Sam did a fantastic job bringing it back to life ! I had the soles and heels all worn out and my mistake I didn't take the before pics , it's was really bad . And the photos below is a proof how Sam takes care of his craft ! Amazing guy ! He also does dry cleaning and watch repairs and alterations ... Very reasonable price , and the service goes a long way , his sincerity to me as a customer will make me go back to him and bring more people in for his business ! Thank you Sam I appreciate you!!!!

I went to get the rubber sole placed under the shoe, while it was done the same day $40 for 2…read morerubber soles to cover the bottom of a pair of shoes is too much! I will not patronize this store again. Stay away!