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    Shoe Sensation

    1.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    6 years ago

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    Tom Boland Ford

    Tom Boland Ford

    1.0(2 reviews)
    0.5 mi

    If I could give is zero stars I would. Beware of this dealership. They will sell you anything but…read moretheir service is horrible. Once the sale is done, they don't car if their customers are happy or not. HORRIBLE dealership!

    First off, let me start by saying that I am writing this review regarding the terrible experience…read morethat my sister in law is unfortunately still dealing with. Purchasing a vehicle doesn't stop when you drive of off in your new ride. Following through with a sale doesn't end when your customer drives off of the lot. My brother Scott purchased a truck from Tom Boland Ford in Sept. 2014. Skip forward ahead to July 2015. My brother Scott passed away unexpectedly. Along with many other things, Scotts wife Courtney was left with an extra vehicle payment that she just couldn't afford by herself. She called the dealership and filled them in on what happened and explained her situation. She asked what they would offer her for her to sell the truck back to them. They gave her an embarrassing offer. She decided to go ahead and trade it in to another dealership. When she called Boland back to ask them simple questions about how this process works, they would never return her call or they would hang up on her. Most recently, was yesterday. She called and got a hold of some lady. Courtney simply asked her what steps needed to be taken to get this process going. The lady hung up on her. Courtney called her back. The lady said if Courtney is going to go to a different dealership, "They can help you!" I am completely baffled by the poor customer service. To me, it seems like this dealerships only concern is to get vehicles out of the door. I work in sales myself. I personally find this kind of behavior embarrassing. Fortunately, Courtney is working with an amazing dealership that gave her a generous offer on her trade. They have answered all of her questions and picked up the slack for Tom Bolands poor excuse for a dealership.

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    Shoe Sensation - shoes - Updated May 2026

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