Customer service is always dry. One person speaks and the other just look at you. Next time I'll…read moretake the drive to the other side of town.

Found an online deal for some new shoes yesterday and bought two pair at a good price. Went into…read morethe store to pick them up and it was very easy. The lady was nice that helped me with my order and I was in and out 3 minutes. Good place

Horrible customer service. Waited 30 mins for the main manager (the cashier referred to him as the…read morestore director, Adam) to refuse to honor the posted discount on a pair of clearance shoes--even after ringing up the same shoe (in a different size) that he argued were a different style. They clearly were not. We had 4 pair of shoes that would have totaled close to $400, along with several name brand clothing items. He would not make eye contact with me and was extremely poor in his overall presentation--his statement when walking away was "I don't know what to tell you". The poor cashier looked shocked and apologized over and over, saying "I'm so sorry, he's the main manager and there's no one else above him or I would call someone else". I will NEVER patron this store again!

I ordered items to be delivered and the day of the estimated delivery I received a email stating…read morethat my order had been canceled. They offered to allow me the opportunity to reorder the items however they would not expedite the shipping. Allegedly to prevent fraud a phone call was made to my residence to confirm that I in fact had purchased the items and because Academy Sports got a answering machine instead of a live person they canceled the order. Further review of my answering machine verified no call from Academy Sports ever took place. Therefore I had to place my order through Amazon. Academy Sports has the absolute worst customer service. I will NEVER purchase another item through this company. I would recommend any person that wants guaranteed delivery and excellent customer service should shop with any other company other than Academy Sports

DSW is a tried-and-true option when on a shoe hunt. It might not have everything you're looking for…read moreor the most avant garde, but you can usually find something that will work. I recently visited, wanting to find some new, slightly vintage-looking sneakers that I could dress up or down. After perusing the aisles for a while, I settled on some green, old-school looking Adidas. They didn't have my size but a slightly larger size that would still work. The staff asked if I needed help a couple of times without hovering, and when I checked out, they showed me how I could get an additional 20% off (without opening a credit card or anything like that). Happy with my choice, I will be back when I'm in need of other shoes too.

DSW has a huge selection of women's shoes for all seasons and occasions. A smaller selection of…read moremen's and children's are available as well as women's accessories. Today's visit was a good one. I always browse every aisle twice to make sure I've seen everything, including the clearance racks in the back of the store. There's plenty of benches, mirrors and temporary socks to try on your favorites. It's never hard to find help and oftentimes an associate acknowledges me and makes sure I'm good. The store is always tidy and organized. Checking out is typically painless and DSW sends out coupons and gift cards for people that frequent their store. Shipping is free if you can't find the size you need at the store. Walked out today with a dressy black bootie and sandals to keep for warmer weather.

Great survives, they didn't complain when my gf sent 10 different shoes back till she found a pair…read moreshe liked! Which caused me to spend more money on random things that I kept finding around the store!

I've never been to a Duluth Trading Company store, only shopping online, and I was surprised that…read morethis is just nestled in the middle of downtown. I figured it would just be a little shop but I was pleasantly surprise that it's got some massive square footage, let alone for the location. A lot of the stuff isn't cheap, let's be real, but so far it's all held up fairly well. We spent a little over an hour here just wandering around, taking a look at everything the store had to offer. Fitting rooms are spacious and well lit, plenty of selection for all types of needs. If you're at all familiar with the brand and they have what you're looking for, this is worth a stop for sure. Staff was extremely friendly, offering to take stuff that we knew we wanted up to the register to go ahead and fold for us to make for a quick and easy checkout.

Great staff and nice clothing here at the Louisville Duluth Trading Company. The building is…read morebeautiful with the exposed brick and wood flooring. The clothes are worth the price you pay for sure.

This place is amazing. The owner Will is incredible helpful! I got a pair of shoes that are perfect…read morefor my needs. The service was quick and they have a great selection everything between running shoes to daily wear.

Visited this store on Apr 19. 2022. With the great help of the owner I purchased a new pair of Hoka…read moreshoes. She was very helpful and very courteous. I went there because of the personalized attention provided by the staff, the selection of shoes they carry, my previous experience buying from the store, and to buy locally. The shoes have worked well by providing the comfort, the fit, and they are easy on my feet. I recommend the shoes and the store. Thanks for the great product and service.