Very disappointing experience at Shoe Salon SM North.
We bought an Adidas slider from this store last Sunday, January 18, 2026. Juts today January 23, 2026, we returned to the same branch just to change the slider to a bigger size. We brought the item and the official receipt.
Instead of assisting us, the staff checked the slider and then told us it was fake. This was shocking and frustrating because the item was purchased directly from their store. Being told that something they sold us was fake felt disrespectful and unprofessional.
If there are authenticity issues, customers should not be blamed for them--especially when we have proof of purchase. This experience seriously affected our trust in Shoe Salon.
We then asked to check the CCTV to verify the transaction, but they said they could not provide it because there was "no internet". This explanation made the situation even more questionable and unresolved. read more