Horrible experience. Sign on door read open at 10am and the…read moreonline store hours read 10am. We walked up to the door at 10:04 along with 4 other customers. We saw the associates in the store and they saw us but they did not acknowledge us, or wave any hand gestures implying they will open in a minute, they did nothing. 15 minutes later a male opened the door and flipped the sign. He did not say good morning, hello, or I'm sorry for your wait. He said nothing. Once they finally let us in, the customer service continued to be horrible. No one apologized for making us wait in the cold, and no one even said can I help you. We understand that delays happen, but at least tell your customers sorry for the wait. It felt intentional. I will never shop at this store again.

I wish they had more of variety of shoes. The staff are always helpful and nice. I do like shopping…read moreonline and LOVE that they take Klarna. I got myself both boys and my husband shoes today $380.

I visited the Lumberton store a couple of weeks ago. I went over to look at some shoes with a…read morefriend because she wanted to purchase a pair. We were there a good 5 minutes and no one offered to help. Three employees were standing near the register talking to each other as if the store was closed. They didn't look up or even acknowledge the fact that we were in the store trying to spend money. We politely left and they were still standing there talking to each other. We walked right over to Kids Foot Locker and received exceptional customer service. Yes, a shoe purchase was made.

The service by a older black associate who called herself "Judy" wAs horrible. She treated me like…read moreI was different from every customer who looked different from me that was in front of me. This was horrible. I didn't look like the three ppl she serviced in front of me but my credit card or my cash for Belk did. The selections of a few items there paired well with a few jackets I have already. They were 60-75% off. Perfect except for Rude "Judy".

There were never many stores here but it's trying to get better depending on your style. Rainbow,…read moreRue 21, Glitz & Glamour are new stores that have came within the past 2 yrs. JCPenney and Belk are the biggest department stores. Tomlinson, Caire's,Shoe Show, Foot Lockers & Kids, GNC, Nail Store, and Fine Jewelery Store.