Great selection of shoes. 5 star customer service at its best…read more The girls showed us shoes that we would never of tried on. Thank you for the outstanding customer service which is extremely appreciated. Overall experience 10/10

I love Charleston Shoes!! I have worn them for years, and traveled with them as my go to shoes from…read morecasual to dressy! Love the new store since remodeling after Hurricane Ian; we are all so grateful to be more normalized ! Come see the beautiful new store on 13th.. everyone is so helpful, and accommodating!!

Incredible! I work on my feet all day and was in need of a pair of non slip sneakers. Bart took…read morecare of me and explained everything from the different brands of shoes to why I was having knee pain. He explained why this was the best brand and style for me. He took the guesswork out and made it super simple. So happy I went there! Worth every penny. Look forward to my next visit.

Always a gift to go in there.. wonderful people and so much selection! Great staff to walk you…read morethrough all your needs! Quality purchases all the time. Well done everyone!

I have lived in Naples for more than 15 years and have never been to this store. So happy I…read morefinally popped in. This family owned, long time business has an amazing stock of Mephisto footwear - as well as other comfortable shoes. The owner was super friendly and so was the female sales person. Madelyn was very helpful and fun (not at all pushy). I see other reviews that the prices aren't displayed and they only give store credit for returns - so, what - ask what things cost as you look around the store (that is what I did). I doubt I will need to worry about the return policy (I love what I bought). I left with a totally cool, comfortable and incredible pair of turquoise blue Mephisto wedge style sandals and a pair of black comfortable and stylish sandals. Yes the shoes were expensive - but, the same prices that you would pay for same product on line (I checked). No more online shoe shopping for me!

All of the previous reviews here that were negative are totally accurate. in fact the experiences…read moreare the same. No refunds, only store credit; accusation of wasting staff time; extreme rudeness by owner; etc. In addition the store sales woman who says she has been there 31 years has a pattern of trying to sell customers the wrong size shoe if she does not have the one you need. While I was there a woman came up to warn me of this and said she had been stuck with a pair of shoes that were too large and had been given no satisfaction. This is a very unethical store with unbelievably rude owner and sales people. Never go here because you will regret it.

I walked into Naples On the Run with no prior knowledge of sizing or how running shoes are supposed…read moreto fit. The woman who was working when I went in was very helpful and educated me on the major brands and how I should navigate shopping. She was nice and very helpful. The selection has the major brands and lots of sizes. I highly recommend this place for any beginner runner who is starting their running journey and needs supplies/advice.

Awesome!! Love the store and everything in it!!!!…read more love the ON's and also the HOKA's!!! Salesman was very attentive and knowledgeable!!! Our Favorite store

Sad that Yelp does not offer zero stars. This shop - or more the staff? - should be awarded with 0…read morestars. Stepping in when looking around what's interesting on Third Street. The lady told us that she is from Florence, Italy. And so she is a real shoe expert. My wife found a pair of reduced sandals. The lady stated that these are better than Birkenstocks, as we told her being from Germany and loving Italy, specially the Tuscany region. The price was reduced from $150 to some 80 Dollars. Quite interesting shoes, we chatted about italian shoes and then the saleswoman said that germans only want cheap, cheap and cheap. And they do have all broken feet of all the cheap shoes. The shoes my wife shows interests in had a footbed, that loosens in a one inch region. "Oh that's no problem" the saleswomen told us. "You're standing on it - that's ok". This is not ok! I'm not happy when somebody who wants to sell me something tells me i only want it cheap. Cheap is the attitude of that saleswoman. Poor how she talks to customers. Sorry lady - you should be fired and replaced by someone with respect to others. And 80 Dollars for something defect - no way! You may try that in Florence, but even there i would not accept that. So be aware when entering that shop!

We strolled into this store to find some sweet shoes for my daughter…read more Wow... what a nice selection- and holy cats was it busy! There are so many awesome styles that you just don't see online or at your typical Macy's store. She ended up purchasing a very cute white pair with rope for the ties, which looked very nautical and cute. Almost all the shoes were the same price - $90. Steep, but worth the price- these babies last forever!!!!! I have a couple pair myself, and they are so comfy and stylish. The assistant who helped me and my kiddo was very helpful and courteous. I would have given this store a 5 star rating, but they were out of her size on many styles. Luckily her favorite ones had her size. :)

Horrible customer service. Shoes are good . Not worth the hassle of trying to order with with a…read morelive human. Best customer rep. Nelson if you are lucky enough to speak to him.

It's been quite awhile since I've been to Marissa Collections, but I used to buy lots of shoes here…read morewhile on vacation. They always had excellent sales on shoes as well...I remember once scoring a $650 pair of Oscar de la Renta heels for a little over $100! As a young teenager I used to love coming to look at the evening gowns and dreaming about wearing one! I wanted nothing more than to try on every single one and sashay around the store! I've never had a problem with customer service...they've always been pretty welcoming and helpful. They were always very attentive to what specifically you were looking for and trying to help in the best way possible. Oh, and I'm not sure if they still do this, but whenever you'd buy something they'd send you a personalized note in the mail. I always thought it was a really nice touch...they'd remember my name (which I'm sure is in a database, but whatever), and things we talked about like school/work or my home life back in Ohio. One was sort of like this: "Hi Jackie! Thanks for coming in to Marissa Collections recently, and I hope you're loving your Valentino clutch! Hope you enjoyed your vacation in Naples, and good luck at OSU this semester! It was nice talking to you! Sincerely, ___" I feel like you don't get that kind of customer service at most places, and I hope they're still doing it.

I am a little unsure how to rate this store. A hostess at a nearby restaurant recommended coming…read morehere. Marissa Collection has all sorts of brands. They have a ton of stuff! I mean, there are very exclusive brands sold here. They have very fancy dresses, shoes, the works. They have more down to earth pieces as well. The staff was all over us offering help, assistance, recommendations, etc. This always irks me, no matter what store I am at. The pricing probably made me blush. I saw a casual dress I liked and it was $900. That was probably the least expensive price tag I looked at. It turns out we walked in the store about two minutes before they closed. We were there maybe 20 minutes and no one rushed us, which was nice. We didn't realize when they closed.