While I love some sales and the fact that they have up to size 15 wide. I have a 14 year old that wears a size 14.
So today we go in and my son finds shoes, loved them, lady sets them at the counter for us, we look around more, then we go up to the counter to wait to be helped, and wait and wait. 7 minutes go by, she comes up and lol tries to help the person BEHIND ME, I said well we have shoes right there ready on the counter.
She said oh, um I guess I'll help you first then. (Yes seeing as I was standing here for seven minutes)
So we check out, THEN my husband gets my attention, he found some other shoes my sons interested in, he wants those instead, so we have to do a return, then buy the new ones. She's huffing and puffing, keeps letting out groans, god forbid a 14 year old change his mind, only to stand there at the counter and feel horrible because the cashier is getting mad about it.
Love the place and sales, nice shoes, but the employees need a little more training in customer services... read more