Due to an injury to an achilles tendon my husbands doctor suggested he wear cowboy boots. So off to…read moreFrench's we went as they are a local landmark here in Crossville. Walked in-three women behind and around the counter....crickets. No one even says hello. We start to look around and I'm talking to him about brands, sizing and heel styles thinking someone will come and help us. Nope-we were never acknowledged, not once. After 5 minutes or so, we walked out to take our business elsewhere. They didn't comment on our leaving either nor did anyone say "thanks for coming in". One thing I can say that's a positive-they are consistent....in providing the absolute worst customer experience! We walked in ready to drop whatever it cost, to get my husband good boots-and left with nothing except a sour taste in our mouths. I'll never go back and I'll tell everyone I run into to avoid it as well. Off to Knoxville now! PS With the advertising they do I was expecting a huge selection. There was no selection. A good selection of work boots, zero selection and a traditional cowboy boots. Only a few brands offered and very limited sizing.

What a great locally owned independent shoe store. You can't fine these kind of stores these days…read more The upstairs 2nd floor was the bargain basement. Lots of great deals there. There was such a variety of shoes I had a hard time deciding. I felt like a kid in a candy store. All merchandise was well organized. It was easy to find my size. I picked up a great pair of Florsheim dress shoes and a pair of Keen hiking shoes each for $50 bucks! Larry, the stock/salesperson, was so helpful. Great guy! If you are in or near the Crossville area, I highly recommend this shoe store. It's worth the trip.

Nice people, nice prices. I had a pair of Adidas slides fall apart in less than a month. They were…read moreunable to help with an exchange or credit since I no longer had my receipt, only the charge on my CC statement. I contacted the customer service Email, and Wow were they helpful. They located my receipt from my CC details I provided. Emailed, and then called me back that day. The district manager contacted the store with the info she found and smoothed the way for replacements. I don't blame the store personnel, since I didn't have the receipt (but I didn't expect the shoes to fall apart so fast). But they have a long time customer from here on out. I suffer from Plantar Fasciitis and supportive padded shoes and slides to avoid walking barefoot are critical. I find their Sketchers and firm foam slides just the ticket. THANKS AGAIN.

I shop there at least 2 times a year while on vacation. They have a variety of different shoes …read more Of course we try to get in on sales. I love the store.

After nine months of ownership, the right sole of my Merrell hiking boots decided to blow out…read moreduring my recent trip to the Pacific Northwest. Had to buy another pair...an unexpected trip expense. The wonderful folks at Blue Ridge Adventure Wear facilitated an exchange (and a store credit due to the difference in price) without a receipt and with a smile. I will continue to patronize this store for my outdoor gear. Jury is out on Merrell. ;) Thank you, Blue Ridge Adventure Wear! L.T. Walters

Super dog friendly with items for the 4 legged friends. They have a great selection of shirts,…read morehoodies, hats and shoes for adults and kids. They have a wide selection with different clothing and hat types.

Nice store and while some of the salespeople don't really understand how to deal with a complaint,…read morethe manager called and handled the issue perfectly. Store has great shoes.

I was driving through Chattanooga and in need of a pair of waterproof boots. After phoning and…read morehearing of their great selection, I stopped in. Amy waited on me and was so patient while I tried on so many shoes. They had a fantastic assortment of styles and it was hard to make a decision. She was so helpful and patient! I would definitely recommend this store. Great assortment of stylish shoes and I love, love love my boots!!! Mostly women's shoes but I watched my husband looking over the mens shoe selection as well.

Back in town for Thanksgiving and we stopped here again. We got several pairs of shoes and some…read moreshirts and some sunglasses. One of the pairs of shoes was even on sale. It was a great value for us and we will definitely be back next time we are in town. Staff was wonderful! Thank you!

Great service! This shop has been around for so many years. They have it down. Great talking to the…read moreman who has worked there since the '80s.

We walked in the door 15 min before closing time and were immediately approached by and associate,…read morenot offering to help but instead, saying we needed to head to the register and check out. Then they locked the doors 10 min before closing time. If you close at 7:45 don't say you are open until 8pm.

I didn't like this location 10 months ago AND I don't like it to date. The staff doesn't greet…read moreyou. It's soooo hot inside this warehouse! That's always a deal breaker for me. The inventory is meh. I really wanted this visit to be different...... I won't be back!

Bought some lock laces, allegedly guaranteed for the life of the shoes. They broke. I took them…read moreback to be replaced. Store refused to replace them. that sucks.

Lots of variety styles in my size. Fair price. Even gave me a discount for buying multiple pairs.read more

Let's just start out by saying that Employee of the month in my book is Ben, hands down. Every time…read moreI've called he's been so much help! He also answered the phone every time I called. I appreciate him so much for helping me and going over the top to make me a happy customer! He did his best to help get my problem solved and get a product to me in the most efficient, quickest way possible! Chase helped me with sizing and being a good judge on how they should be fitting and how comfortable able they are! He as well was great help and very kind! He had great judgement on the shoes I was wanting.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.