Though the facilities are top notch, we've been trying to reach the doctor I have been seeing on outpatient since my stay at RIC last year. After four phone calls and two emails (sent by their staff marked urgent), we have never gotten a response for a simple question. All you can do is leave a message on their contact system, but it doesn't seem anyone ever bothers checking to return the calls. Extremely frustrating to say the least. I assume if they can't bill for it, they simply don't care. read more

Truly an amazing place. I have never seen a more positive staff at a hospital. I've been told they believe they can make pigs fly. The Staff at RIC always has a can do attitude. They believe they can improve the life of every patient that walks through their doors. read more

23August 2019 Good Morning, I just thought I would let you know how I am progressing after discharge from Shirley Ryan, June 23rd of this year. I suffered a mild stroke following open-heart surgery, 20th May 2019 and was transferred to Shirley Ryan about three weeks later. When discharged I could walk quite well, 2/3 mile without assistance and have been home ever since ha vinghome therapy. My goal was to pick up my life where I left off and that included playing racquet-ball, which I did for the first-time, yesterday,(August 20th) 12 weeks to the day from the stroke: didn't play well, but hey! I'll take it. In 80 degree weather I can walk 2miles, including one mile on grass in 42 minutes without raising a sweat or breathing hard. Running is a different matter. Left side including foot and ankle is still a bit weak so the Senior Shuffle is has become the Senior limp but I'm not worried,. Normality will come back in a week or so. The bad tremor in my left arm has largely abated after using weights and I can eat perfectly normally and carry a cup without spilling. I have returned to my previous cooking duty, which I have always enjoyed and which involves a lot of walking around the house - good for me. Having the left arm and hand co-ordinate well with the other side is going well - I have taught myself to juggle and can keep two balls in the air so physically everything is going very well, especially walking; Thanks, Amy. Mentally I am still working on scanning to the left and maintaining attention to detail. Thanks Abigail for pointing these out to me. Much, much slower at Sudoku than before but I have found useful and challenging games from On-Line searching for Mental Math-games. One game in particular is deceptively easy but really adds puzzle-solving to the math and is a lot of fun to play. I would like to share my over- all comments concerning my overwhelmingly positive Shirley-Ryan experience which is heavily influenced by my personality which is competitive, independent to a fault and liking to be in charge (and I'm sure my wife could add more traits that drive her to distraction). That being the case requiring assistance even to use the bathroom (a balance issue) was hard to deal with. The high points of every day were therapies - a time to interact, a chance to identify weak areas to be worked on challenges that, at least for me, were at the Goldilocks level: not too easy but not too hard The attitude of the therapists was also Goldilocks: firm but understanding, encouraging and making everything as much of a game and fun as possible .Periodic evaluations were concrete evidence of improvement and steps along the recovery road. As much as possible I used free-time in my room for left-arm exercises , lifting, balancing moving wooden blocks, using a 1lb weight, learning to throw left--handed, (a pen into an easy-chair) and later ,throwing with the right hand, catching with the left. Having reading materials at least a little bit challenging was good for the mind and a lot better than watching the Cubbies lose yet again. A Kindle is ideal for reading, much more readable than a phone screen and much easier to hold than a book or magazine. So, good things to bring: Books, magazines, a Kindle or equivalent, simple games, (Jenga blocks, Uno). Another really good thing to bring is a set of personal goals: mine were to walk a mile to my daughter's apartment, best I did was 2/3 mile - close but no cigar. The second was to play racquet ball again,- Which I did. Perhaps you at Shirley Ryan could suggest some simple in-room activities such as, reaching out for and lifting a water bottle, balancing and other fine-motor skills, the pen toss, a suitable weight. Hope this letter is useful feedback and please share with all my therapists - who I can't thank enough, even my favorite slave-driver with the cat o' nine tails (you know who you are). Thanks forever, Steve, (class of 2019). read more

Still nothing but 5 stars. The woman from billing was amazing (after I talked to many people who were useless and also one scheduling woman LAUGHED at me when I asked if they offered financial assistance), they helped me organize what became a very difficult and sensitive situation and if I had tons and tons o money, I would donate it to them in a heartbeat! read more

I had the same experience last summer on the 8th floor. I would love to file a class action lawsuit against them. Horrible experience for someone like me who has chronic pain. Marry Fallen who handles workers compensation is a completely mean person it's a unsafe phycological place. They instill fear till you break down completely that is not medicine. Do not go to this place what they tell you the program is about is totally different then what you experience. read more

Went on Tuesday appointment canceled by leaving voice message which wasn't even to my right phone number. So we were there and I confirmed a corrected phone number. Next appointment today Thursday and I decided to call before going down again. Turns out appointment canceled again and they claim to have left a voice message again which I never received. Something is not right. Glad I called before wasting my time again. read more

The staff is so kind here, especially the nurses. Close friends have been here awhile and can't say enough about how much they enjoy the unit, the staff, and the quality of the therapy, and as visitors, we felt so welcome and at home. read more

I was here for 16 weeks for a clinical rotation and it was such a great experience. Everyone is so friendly here!!! Always smiling and saying Hello. The people who I observed and worked with were really passionate about their patients. read more

My son, diagnosed with Cerebral Palsy had been referred to SRLab after a surgery, for an intensive therapy service to regain his strength and improve his mobility. Unfortunately, the lokomat machine was frequently out of order so the session had to be rescheduled for some other time when a knowledgeable in lokomat therapist would be available. The on- land type therapy didn't address my son's therapy goals at all. It was performed on " let see maybe it will work" mode. When asked for an NDT trained therapist to be involved in his course of care, he has got an answer to look for one elsewhere. When tired of this poor service he asked to let him continue with the lokomat sessions only, he was told that his therapy at SRLab is over. During the over the phone conversation with the service coordinator it had proved that my son's overall mobility condition is not a priority for the SRLab staff. Be careful with your commitment to the physical therapy at this place. read more

I called Shirley Ryan Abilitylab (SRA), because Dr. Joseph Ihm was at the NMFF. My primary care doctor from Northwestern recommended him and I thought SRA was still connected to NMFF. I called Dr. Ihm's office at SRA. They told me they have my doctor's referral and everything was good. So, I thought I would only owe them a co-pay of $85. I ended getting billed $230 for a physical therapy visit which I was not expecting. Then in addition they billed me another $311 for using their elevator and office space for 35 minutes or so. I have never heard of these types of billable items and am shocked at the charges. The SRA billing person literally asked "Didn't you take our elevator and use the office" in a very unfriendly way? I am totally shocked also by these comments. They should be upfront about this facility cost. Dr. Ihm was fine, but his only advise to me was work-out which I do anyway. I would not recommend SRA because they bill their patients for things that are not normal and never let you know about them before your appointment. read more

Had my first visit with Dr. Ihm this week. He was very courteous and extremely knowledgeable. He carefully explained the X-rays that were taken by the staff. He prescribed medication for my back spasms and set up rehab sessions. He answered all the questions I had during my visit. He also gave me his direct phone number. Later in the day, I had another question and I left Dr. Ihm a voice mail. He called me back the same day with the answer. I am very pleased with the care I received from Dr. Ihm and the RIC. read more

1) No one warns you that after 8 p.m. no one will answer your nurse call button. Eventually, someone may come -or not. Quite scary if you are unable to get out of bed yourself. Or if you are in pain. Also, resulted in my husband wetting the bed & having to lie in it for hours. 2) Urine soaked clothing was thrown into the locker with clean clothes and just left there. 3) Not enough staff to dress patients in the morning. My husband had to have speech therapy while naked in bed! 4)PCT staff were are very good, but overworked. It took me several days to realize that no one had helped my husband brush his teeth. I had to get there early & leave late at night to make sure this was done. Found out by accident that I could use laundry machines. 5) Bathroom was filthy. Dirty diapers and gloves were just thrown in the general direction of the garbage can. 6) Therapy took up less than 90 minutes a day. The rest of the time was wasted time, so boring I had to go out & buy games to play with my husband. None available for patients. 7) Occupational therapy was not useful because it was not appropriate for my husband's needs. We asked for help with him feeding himself, & the therapist told us they didn't have any adaptive eating utensils, but offered us a photocopy of a catalog page with various utensils. He was told to get some handle extenders. When we got home we tried these & they actually made things worse for him. He has now figured out for himself that shortening the handles works best for him. 8) All notices were on a wall that a bedridden patient couldn't possibly see. So we didn't know that there was a barber, what the cable channels were, that there was a pet therapy session on another floor, etc. 9) Rooms were horribly overheated and only a couple of fans available per floor. And this was in the winter. Couldn't they just turn the heat down in the whole building? Is that too high tech for an institution that has developed robotic arms? All in all this was a miserable experience. If you are not comatose you may wish you were to avoid the boredom and frustration of being helpless in this place. And we have complained many times to nurse managers, as well as people who call for feedback. Problem is that this is the only place around where we live that has this type of in-patient rehab. If anyone knows of a better place I would really appreciate the information in case we need this again. read more

Nothing but kudos! We had a bad experience with someone who almost made us lose our faith in medical professionals (see my review on the therapist at Masonic) Between this we went to an outside place who eventually sent us here. It took some time, but everyone at RIC is so patient and genuinely caring. You can tell they are not here "for a well paying job that pays for their beer and clothes" These people really care. Our therapist (I don't want to mis-spell her name so will add it later) was kind, gentle and understanding. After our bad experience at Masonic I had made it a point to make sure the therapist was being kind -and they were. My only small grouse is they are so busy -it is hard to get appointments Thank you RIC read more

I advocated for my loved one to be sent to RIC after a spinal cord injury that left them a complete paraplegic. Harder than being the patient is being the companion, the supportive family member, or vigilant friend that has to live in these hospitals alongside the patient. This facility really is amazing, but I say that and then I remember that no one discussed the fertility effects of SCI, and some other private but significant details that should be standard and immediate conversations; F-in this arena. A+ in the area of sports programs and an adaptive gym that allows the disabled to find new activities and meet friends. I personally raised over $5k in a week for this hospital, because they did do a great deal for my loved one, and many others, however the communication about transitioning from in-patient to out-patient is unclear at best, outpatient appointment scheduling and the 12th floor are a challenge. Like any hospital or rehabilitation facility you must SELF ADVOCATE and SELF EDUCATE. There is no "auto pilot" facility where all your billing, appointment, and medical problems can be met and to each persons satisfaction. I lived on the 7th floor (with the exception of sleeping there) for 5 months and then 3 months of out patient...yes sometimes the nurses are not attentive, but everyone has a bad day. Over all their staff members were really kind, but overworked and often understaffed at night. My loved one is a soldier, his healthcare covered the stay 100%, however I talked to families from Canada and all over the US and from what I was told the cost of inpatient care (just the stay without medical supplies or special appointments) runs some where in the $3,000+ a day range; that was for a shared room. They do have a floor set aside at the Ronald McDonald house for family to stay (4 blocks away) that is brand new and a lovely place to go through the worst event of your life. I read a lot of reviews and everyone on here is right, to a degree. This is the best facility in the country, I can assure you of that, but if you were not on the 7th floor you may not have had that experience. Not to worry, the new hospital will have better everything! read more

I just wanted to send a shout out to Steve Goostree my PT and Dr. Monica Rho @ Shirley Ryan Rehab Lab. I've been with Steve since early March and he has been nothing but professional, knowledgable, and caring. Steve knows his stuff and is willing to listen and use his experience to help you individually create a plan along with exercises. Steve guided my every step of the way with my recovery. I was skeptical in the beginning with using the McKenzie Method for my bulging discs in my neck which caused nerve pain down my left arm and tightness of my trap. I would say I feel the best I have felt in over a 14 months. I feel myself again and I am the most mobile I have been in a long time. Dr. Monica Rho also encouraged me to trust the process, not give up, and continue to keep going to reach the finish line. For this I am thankful to both of you and your expertise, compassion, and my recovery. I would recommend both Steve & Dr. Rho to anyone who has been injured or needs a second opinion. Thank you both for giving me a piece of myself back! read more

I would like to start my review with saying that I hope my review helps families and the administration to fix the unacceptable business and care practices of the 8th floor and wherever else. I am not one to complain unless something is truly of concern and the way RIC talks about itself is why I expected excellence. However, I was very disappointed. Here is why: Orientation: they hand you a packet and you are done. No such thing as orientation or concierge system. I felt rushed into RIC like my father was just a number. Rooms: No place to put anything and our belongings are missing. Nursing staff: the majority of the nurses were wonderful. However one in particular was awful. Marisa made my father wait 20 minutes to use the bathroom. She also has very poor bedside manner with a rude and condescending attitude. AL a PCT did not know I heard him but he said " ugh he's asking for me again, he always asks questions." If that is your attitude towards patients who have a stroke and are experiencing major confusion and amnesia then you should get a different job. He also left soiled pads in his waste bin. Unacceptable. I reported these two people to the nursing manager saying I didn't want them caring for my father anymore. I spoke with her face to face and then sure enough the next night Al is back in my dads room giving me dirty looks. Unbelievable. Once, that was addressed for a second time, my father ended up having two of the nicest PCTs out there (you know who you are girls) =) Doctors: Took them a week for them to meet with me face to face, rarely spoke to my father to make him comfortable, poor pain management as they did not diagnose his neuropathic pain, a wonderful psychiatrist did (Dr. Lloyd), they only called me to update me after I had been calling them and when they finally did they didn't even leave a voicemail, when we finally got in touch, the call dropped and they never called back, they took my father's tracheotomy out without telling me I had to find out when I got there to see that it was taken out. Therapy: the therapy manger Nicole is wonderful. She is very personable and made the time to meet with me to follow up on my father's requests and concerns. The therapy is quite intense and does help. Your loved one will work very hard to recover. Accommodations: this place makes it super difficult to visit. Every time you go, you have to pay 10 dollars for valet. Last time I checked, families are going through enough and are there everyday so maybe RIC should think about making it complimentary with all the money it has. Good luck to all! read more

I saw Dr. Joseph Ihm after I was involved in an accident and suffered an injury to my leg. He was condescending, rude and abrupt. He implied throughout my exam that I was exaggerating my symptoms, and after suggesting that I have a diagnostic test completed told me I could wait a week to have it done. I requested my records where he wrote that it was "unlikely" that I had a serious condition and did not document accurately the extent that I complained of my symptoms. I knew something was seriously wrong and when I had the test done the following day it showed I had an extensive DVT in my leg, which is a serious, life threatening condition. While I was obviously relieved that he had ordered the test, I should not have been made to feel that I was just a complaining female exaggerating her symptoms. I would be more forgiving if he had at least accurately documented the extent that I complained of my symptoms in my medical records. I am still suffering effects from the DVT (diagnosed 10 months ago) and was on Coumadin for 6 months. The test he ordered (ultrasound) is not uncommon and would have been standard for my symptoms. I would NOT recommend this doctor to anyone who wants a physician who listens and is respectful of his clients. I also question his clinical expertise as he obviously was wrong about my diagnosis, stating that my pain was from bruising in my leg. read more

Despite RIC's excellent reputation I recommend prospective in-patients & their families consider other options (Alexian Rehab Hospital in Elk Grove & Marianjoy in Wheaton in our experience are both great!). My 50 year old wife came for inpatient rehab after her stroke. Some years later I'm still upset by how poorly RIC's medical side cared for her (imo 2/3rds of RIC's pm nurse staff should have been replaced) & how quickly RIC administrators gave up on her prospects of recovery and pushed her out to a nursing home. RIC's supervising physician's approach most offended me - Dr Harvey became upset when we asked him the name of the person we'd heard was the guru of regaining swallow & who practiced at neighboring Northwestern Medical School. Dr Harvey didn't answer directly, dismissing our question & asking if we believed RIC was withholding a 'magic potion' someone else possessed. WTH? Harvey then stressed we must get realistic about how unlikely it was my wife could ever recover her ability to swallow food. He said it to my wife who imo like any stroke patient needed encouragement to keep rehabbing whatever her recovery odds might be. My wife did beat those odds Dr Harvey stressed. As he knew but refused to say, the name of Northwestern's guru of recovering swallow was Jeri Logemann, PhD (gone too soon - may she rest in peace!). Thanks to Dr Logemann's sponsoring clinical trials, her repeated administration of swallow tests & her unceasing ENCOURAGEMENT (a concept that completely eludes administrators @ RIC imo) my wife recovered her ability to swallow, had her feeding tube removed & eats regular food. In spite of, not because of RIC. While I wish RIC well, if I'm fortunate enough to have a financial windfall, I know which institution shouldn't expect any help from us while whoever continues Dr. Logemann's work deserves any support we're able to give. Despite the foregoing review of in-patient medical care, in my opinion RIC does employ excellent speech & PT rehab professionals who do great work with patients. read more

After dealing with neck pain from a car accident over 7 years ago I was referred to RIC by a doctor at Northwestern. I've regretted going there ever since. First I was told my insurance was covered here, when in fact it was not. Blame the insurance, blame them, I don't care, but I specifically asked before going here and got screwed. I had 2 services done here for my neck--injections both times. Not only did the treatement do nothing to help me, but I'm still trying to pay off the over 2k in medical bills. After the poor service I moved on to another doctor, but am still stuck dealing with their billing department, which is a complete joke. They never know my correct balance and after repeated requests for an updated statement or receipts from my payments I have received nothing. In over a year not one piece of paper confirming my balance with them. To top it off they've now sent me to collections. I've been making monthly payments on a payment plan and they sent me to collections without even telling me. HORRIBLE SERVICE ALL AROUND. Talk about a pain in the neck... read more

I was an inpatient for 12 days at RIC in March 2016. My leg was amputated above the knee. If this wasn't enough of a traumatic event, I had to endure a series of nightmare events starting with being in a double room with a patient who coughed all night long. It was impossible for me to sleep. My first night there I was having excruicating pain and asked the nurse for more pain medication. She refused. I asked her to call and ask my doctor to ok more pain medication, she would not. I cried for hours. Many nights I would push the call button. A nurse would arrive after 20-30 minutes. Too late. Wet bed. Extremely unpleasant. One night I pushed the call button on and off for hours and a nurse never came. Next morning I was told my call button was not working and they needed to fix it! Allowed two showers per week! No one will help you take a spong bath or brush teeth unless you ask. Always had to wait an hour or more in the morning to get help getting dressed. A few nurses were good. Most were unfriendly. The physical therapy was ok. Not enough preparation for how to do many things once returning home. Horrible experience! I also wasted five months at RIC as an outpatient. I was assigned a prosthetist who was a resident with no experience!!! I, of course, was not informed of this until I found out on my own. He did not know what he was doing. Also, RIC does not allow updated prosthetic materials. One style for all. Does not work this way! Be smart. Never go to RIC. They have a great marketing dept. that gets them a #1 rating each year! This is a lie! Don't be fooled! read more

If I could, I would rate RIC negative stars. I had a terrible appointment with Dr. Ihm, has the absolute worst bedside manner-- he was completely rude, condescending, and following my Xray seemed to be glad that I had a stress fracture. (Delivering this bad news was the ONLY time he smiled during my appointment). He further sent me to another doctors office to pay $200 for a cam boot which he clearly could have suggested i purchase online rush delivery for $50. I am extremely nervous to find out how much the actual bill will be based on the additional posts I am reading. I will NEVER return and highly suggest you find ANYWHERE else to go. read more

Their medical staff need a serious review, had a very bad experience with their PCT staff, rude, bad attitude, and no care for patients.

I was referred by a Northwestern doctor for a simple aspiration and steroid injection but could never get through the absurdly incompetent scheduling nightmare. First, filled out all the necessary information to qualify for an appointment and was told I'd be called within 24 hours by a scheduler. 72 hours later, I had to call to see if there was someone to help me since I hadn't heard. Was transferred to someone who was obviously very busy and put out by having to help me. Heard lots of paper rustling and then was put on hold FOREVER. What kind of customer service is this? Is it because I am a Medicare patient? Am enduring pain that could have been treated by now if only I could get through the scheduling morass. read more

Caveat emptor. Although I asked clearly what portions of the billing might be my responsibility, Abilitylab skirted the issue and then surprised me with a whopping bill that I did not expect. When confronted, they lied and told me that they had no way to know when they checked the coverage of my insurance plan before I began treatment. They are set up to collect every cent of their billing, regardless of coverage contracts with insurance carriers. So, anything not covered by the contract will likely be your responsibility. So, I paid the bill. Before it was even due, they began calling to collect the money--before the due date!!! I pay bills online, so the bank had sent payment--they apparently did not attach it to my account, so they started calling my home demanding payment. Wow. Also, they tried to collect for a bill I have not yet received--what kind of organization is this? Clearly, one paying for a new building. My care was OK. The organization, not so much. Cannot recommend unless you are sure what it might cost you--and this is very difficult to determine. Repeat my statement above. read more

This place is incredible. Saw Dr. Hynes - she and her staff were excellent. Called in the morning, got an appointment on the same-day, X-ray and MRI done on site, then sent to session of PT (down the hall). Fast, nice, efficient, and top-notch care. 10/10 would recommend. Even the cafeteria is great. read more

I worked at Ric 345 E superior for 28 years The staff was wonderful peoples to work with and they worked very hard to satisfy patients and parents they went without Lunch sometimes to make sure that things was runed smooth.I was a part of them I Retired in 20006 and thinking about going back to do part time work I liked it their so much .Every one seemed like Family and treated visitors like family also These are some of the special peoples at ric,Judy Hill,Dr. Roth,Jo Ricci,Deborah Carter,Susan K.DR. Sisung,Dr. Gaebler,Chris Lynch,Mary Fallon,Laura Leigh and the entire 5th floor staff. . read more

Should be called the Shirley Ryan Disarray Lab because their head doesn't know what their tail is doing. I have been coming here for over 15 years now. My doctor left a year ago and went to Shriners. Good for her. I was assigned to a new doctor last year. I saw my new doctor last year for one visit. This year I scheduled an appointment with my new doctor in June and the earliest appointment they were able to give me was in September. The day before my September appointment they called me after 4:30pm to cancel my appointment and tell me they want to assign me to another doctor. I asked them since my appointment is tomorrow why couldn't this doctor see me and then I can transfer to a new doctor. Apparently, he has too many patients. I guess he didn't have too many patients in June and this just happened the day before my appointment. The earliest appointment I can get with the newest doctor is in November. That's 5 months since I originally scheduled the appointment and they don't seem to care. The call center is also a joke. When you call the Dissarray Lab you encounter the call center they have a script that they have to go through and if your call is outside the script then they throw you to a voicemail and you have to wait for someone to get back with you. They act like they are not allowed to give you names or transfer you to people. They have to take a message and have them get back to you. It's protocol. read more

I am completely shocked at the unprofessionalism of RIC physical therapy. I saw an RIC doctor who prescribed physical therapy for my leg injury. The Dr. mentioned she wanted ice/heat therapy. I went to a few appointments at RIC and was waiting for those therapies. Each session was scheduled for 30-45 minutes. The physical therapist saw me for a max 20 minutes each time (most of the time for 15 minutes only). She gave me a couple excerises, I performed them once in front of her and then said I was done. No massage, no heat therapy, no ice therapy. I faxed, emailed and called RIC to discuss the outlandish charges for each session (my consumer driven healthplan has me pay out of pocket for it) - and there was so much confusion in the billing department that no one ever got back to me. After several attempts to clear this matter up - not a single response from them. A year later - I receive a letter from a collections agency asking for the funds. I am appalled. As someone who has many family members as doctors at Northwestern, I expect more from the medical community. read more

If you would like to experience hell, this is the place for you! Most of the therapists are good and they know what they are doing. But the place is dirty, nasty, gross. The doctors don't seem to care about your medical needs only the therapy needs. They treat parents like they are a burden. My husband got yelled at for getting a cup of coffee in the middle of his night shift with our daughter from the nurses station. They are definitely not a family friendly place that wants to help the whole family through a difficult life changing situation. read more

I am only giving the RIC a one-star because I have to, my experience was so terrible, I would rate it in the negatives, if possible. From the start, the experience wasn't great, the front desk is very disorganinized and unfriendly. My therapist, Katrina Malhorta was an extremely rude & condescending young woman. I did not enjoy my time with her whatsoever and would recommend anyone else at the facility. To pour salt in the wound, the billing department was a nightmare and it took months of back and forth to get my insurance provider billed correctly. All in all, stay away! I cannot stress enough how poor the service is at Rehabilitation Institute of Chicago. read more

The physical therapist I worked with was superb. My appointments were punctual, the exercises were excellent, the procedures were helpful. However, the billing department could not have been worse. I submitted my insurance cards when I first registered for services and after I finished therapy I began to be harassed by the billing department for $30.05. I re-submitted my insurance cards which did not satisfy the billing department. More telephone harassment calls. To get the billing department off my back I asked my secondary insurance company to speak to the billing department, who had said my secondary insurance company "refused to pay them," which was a lie, and the matter was finally settled. It is a shame that the reputation of the Rehabilitation Institute of Chicago is besmirched by some idiots in the billing department who don't know what they're doing, can't read insurance cards, and spend their days harassing patients. Thus, the low rating, not for the excellent therapy but for the terribly, terribly poor billing department. For shame. read more