The Surf Shack is fun. The Surf Shack is small…read more We enjoyed seven days at the Surf Shack Thanksgiving week, 4 nights with 4 adults and a 4 year old, 4 nights with 6 adults and a 4 year old. Weather was great, an under 10 minute walk to the beach and the Island is, of course, beautiful. The kitchen and outdoor space (screen porch/dining area and seating area/fire table) were great.....and necessary. You are literally on top of Sparrow Pond. The bird watching was fun. The fish jumping was fun. No gator sightings, however. Thee kitchen was well stocked, high end appliances and perfect to cook Thanksgiving dinner. We did bring our own Roasting Pan, large cutting board, Pyrex, etc. The basting tube did not work but otherwise we had everything we needed. Bring a cooler and ice. The small sub-zero ice maker did not keep up us. The indoor space, while beautifully designed and decorated, was impractical. The two leather pieces look good in the photos, but as far as actually sitting more than one adult on one of them is uncomfortable. The four bedrooms were TINY. Beds/linens/pillows were fine, there was simply little room to maneuver around the bed. Corners were tight and the bed was hard when your shins knocked into it. Bathrooms were also small yet functional, showers were well-dimensioned given the space and water pressure was super. The cottage was clean upon arrival, the fresh flowers were a nice touch. There were plenty of books, toys for kids and a notebook loaded with information about the Island, menus for many restaurants, etc. We enjoyed our time with family most importantly but we would not return for an entire week based on the tiny bedrooms and impractical indoor seating. For us, a weekend away is the better choice for the Surf Shack. KIG was perfectly fine to work with and we would not hesitate to use them again given the circumstances. They give us the right information at the right time and were always prompt in getting back to us. Kiawah - YES KIG - YES Return to Surf Shack - No.

Our stay at the Penthouse at Windswept was lovely. Our accommodations were just as you see in the…read morephotos on the Kiawah Island Getaway website. It was a sisters trip and one much needed . We were welcomed by soft music and beautiful flowers welcoming us. There was everything we needed in the unit for our weekend. The accommodations were updated and very tasteful. If we could say one thing about the Villa it was the upstairs beds were too soft. If you need a firm mattress sleep downstairs in the room with the twins . Our overall stay was wonderful. It was when I went to book again that we had an unpleasant surprise. Jeanette (the owner) told me we did not follow the check out instructions to take out garbage . She stated the head of her her cleaning crew said garbage was left in the Villa and then check out instructions were not followed. I was shocked! There had to be a mix up with which Villa the cleaning crew was talking about, because I personally took all the garbage out to the parking lot garbage bin located in the center of the parking lot in an enclosure. There were 6 of us ladies ranged in the ages of 49-58. We left that place as we found it and the list was followed. Well, due to this accusation I was very insulted. Jeanette insisted she was right. I canceled my current reservation as I was so taken aback and a bit shaken. I have never had this happen to me in all the years I have rented homes and villas. Then after a week or so I decided it was too petty and the other set of women I was planning a trip with wanted to stay at Ocean Blue. So I put in the reservation and deposit. I very quickly received an email from Jeanette telling me they would not be honoring my reservation and no longer would be allowing me to rent from them. I couldn't believe what happened... This was the most unbelievable experience. After all the years of sending people to Kiawah Island Getaways and referring them they treat me as if I am some dirty rat. Sad experience... and probably due to a mix up with which Villa the cleaners were really talking about. However, that is far from how you handle yourself in business and customer service.

We booked a rental through VRBO and within less than 30 minutes we were contacted by the owner,…read moreT'lene, of Historic Charleston B&B which is the management company, T'lene is saying that the owner of the property had booked with another. Meanwhile they have our money and refuse to cancel our reservation because VRBO will charge them a penalty. T'lene wants us to cancel on VRBO but we can't because we will be charged a penalty. Buyer beware. These people are crooks! T'lene is a scammer!

We had an amazing stay at one of the Historic Charleston B&B locations - the Secret Garden Cottage…read more It was amazing, peaceful, and so charming. The entire process was so easy and everyone I spoke to at Historic Charleston B&B was very friendly and accommodating. We were offered an earlier flight and came in way earlier than expected. We called to ask if we could leave our bags and come back for the 4pm check-in, but they let us check in early! Highly recommend booking one of their beautiful properties for an authentic Charleston visit.

Sadly, some people don't bother to read the FAQ's or fine print when they book a property…read more Then when something happens like a Hurricane, they become angry with the property and write a negative review. My family group of 10 stayed here over the Easter Holiday and had a fantastic experience. There were 4 kids and it was perfect for them as well. The listing and details of amenities was just as advertised. Before we checked in, we got visit from Holly, one of the Property Managers. She wanted to do a 'walk-thru' to make sure everything was good. We stayed at the Aluha, which we would highly recommend! We especially liked the large parking area below, there is a large screened porch with comfortable sofas and chairs and two outside decks and one with a large gas grill. It's great location just across the street from a beach access point. The only thing that could have made it better was a Keurig coffee maker. Maybe next time?

We arrived at our beach front rental to our disappointment. There are bulldozers right in front of…read moreus blocking the beach view and access for which we paid. They've been running all night...non stop!!! The house is constantly shaking, triggering my vertigo. I haven't slept all night!!!! I left a voicemail to the office in the morning but they simply didn't care. They said there's nothing they can do because their rental agreement said that the city may be working on beach erosion prevention at anytime. However, this is a planned project building out a pipeline along the shore that they didn't mention anything about. This is not acceptable!!! And not good business!

Nancy Buck and her team at Coastal Getaways create a top-notch rental experience all around! We…read morehave rented through them at Seabrook Island for three years now, and they go above and beyond to make sure their guests have wonderful accommodations and experiences during their vacation. Our original week at Seabrook this year was approaching, and Hurricane Irma was threatening the U.S., and at that time it looked like the Charleston area might receive a direct hit (thankfully it was largely spared). While my husband and I debated what to do, Nancy proactively reached out to us and offered us a full refund and/or rescheduling our vacation for another week. While we were sad to postpone our much anticipated vacation, the ease with which Nancy accommodated us was above and beyond what was expected of them--they did not even keep the original administrative fee. We were able to reschedule for two weeks later and enjoyed beautiful weather and a great week renting through Coastal Getaways. When we experienced a couple of minor issues with our rental unit, we were able to reach CG directly (even on a Saturday afternoon), and they took care of both issues immediately, even calling to follow up on Saturday evening to make sure that everything had been taken care of. Five stars isn't even enough for how highly I would recommend Coastal Getaways! While we love Seabrook and everything it has to offer for our family, a big part of the reason we return year after year is because we know we will receive impeccable care and a worry-free rental experience from CG. Thank you Nancy and team for a wonderful week--we can't wait to return in summer of 2018!

Wonderful company to work with. Excellent customer service. Great website, very user friendly.read more

We stayed at Coastal Paradise last week and had such a wonderful and relaxed vacation there that we…read morenever moved on to Savannah, as was originally planned! Why leave paradise when everything is right there; close to beaches, food and nightly entertainment in such a lovely, modern and comfortable environment! We loved staying there and will be back for sure!!!

Run away from Island Rentals. If I could give a zero star it would be generous…read more I booked thru Vrbo and signed the agreement w/VRBO, thank god, stating that I could cancel and get a full refund if done prior to 2/13/2025. I had to cut my reservation by a week, originally set for a month. I emailed back and forth with Genesis Gomez, either the owner or one of Island Rentals salesman. He approved the change sent me a new contract with the nightly stay increased by over $50 stating that the monthly discount wasn't in effect now and that this rate was current. I decided to cancel the entire reservation. Gomez then informed that the return policy stated that I was responsible for the original reservation amount. After I contacted VRBO and reported that Island Rentals/Genesis Gomez was trying to cheat me out over $5.5K, I received a cancellation approval from Gomez telling me I should be thankful he didn't pursue this. VRBO should take a hard look at Island Rentals and reconsider their contract with Island Rentals of Hilton Head and especially Genesis Gomez( if that is his real name)

I was supposed to take my college daughter to Germany for her spring break. With the coronavirus…read moreoutbreak we decided this might not be the best time to go. So three days before our scheduled departure we were scrambling for another fun destination. My husband suggested we head to Kiawah Island. There were actually a decent number of places still available to rent. Ultimately we decided on one that was managed by Akers Ellis. The ocean front condo was listed on the company's website, as well as on Airbnb and Vrbo. Do your research people. The best rate was the one on the Akers Ellis website. And then I called them. Since I was booking the unit three days before our scheduled arrival they graciously gave me an additional generous discount. We received a beach gear credit with the unit that allowed us to get our bikes and beach chairs for the week. The beach gear company VayKGear, has a partnership with Akers Ellis and has also been a joy to work with. I have been very impressed with the company. I had a question when we got here so I sent them an email and received a very quick response even though it was after normal business hours. I was also told to let them know if I had any other questions and they would be happy to help. Today I received an email from them just making sure our vacation was going well and telling us to reach out if we needed anything. Great customer service. I would definitely rent from them again.

205 horned grebe road. The pictured haven't been updated - there is no couch and the ping pong is…read morein the basement next to cars with no AC. They tell you that there is beach access but they don't tell you there is NO PARKING. We have handicapped individuals in our party and we weren't able to go to the beach because of this. Considering how expensive this house was, we were very upset. Also bring your own shower stuff because all they provide is one tiny bottle per room otherwise it was a nice experience.

My wife, our dog Spike, and I just spent several days at Pruitt's Grocery House, one of the…read moreabsolute best vacations homes we have ever stayed in. It just felt good to be in that space. It was peaceful, relaxing, and the attention to detail showed how much the owners love their home and tried to make sure every guest felt the same way. The property is beautiful, the neighbors are friendly and for us it has quickly become the home we can't wait to get back to. It was in a perfect location. A few blocks to Bay Street and the water one way, a few blocks to the Chocolate Tree the other. Absolute delights in every direction. It was stress free in every way and Kathy made herself extremely available for our entire stay. We absolutely loved it.

This is the best VRBO. I was so impressed as soon as I walked through the door. Everything is so…read moretastefully decorated and well appointed. The hostess was so delightful and appreciative. She was very timely with all the information and helpful to guide me as I'd never been to Beaufort before. Her recommendations were all spot on.

ESPM Vacation Rentals is my #1 "go to" company that I will call when I want to rent a vacation…read moreproperty on Kiawah Island. The owner/staff /maintenance departments are very responsive and reliable. As I have used them quite regularly over the years, I have never come across an inferior vacation rental. The housekeeping staff make sure that the home is sparkling clean for the stay and "check in" ready upon arrival. As their website states they believe in keeping a low Property to staff ratio, ensuring that you are stay is superior to other vacation rental companies. The value paid for ESPM's vacationRENTALS is competitive and I find them to be not overpriced. If you plan on using ESPM continually they offer a 15% discount off the rate. ESPM partners with VayKLife Beach Gear and a Credit is awarded upon booking for BEACH gear, such as paddle boards, bikes, kayaks, surfboards, loungers, umbrellas, etc. Will continue to use!

Management and employees without knowledge nor experience of the resort communities expectations of…read morehigh end service on every level, need not pretend to know what they're doing. (transplants from Ohio, Michigan, among others) Only for clients to learn the hard way in disappointment.

We have been coming here for 20+ years. Every year we request the same building and are really…read morehappy to visit. Play ground onsite, two smallish pools but at least have some shade and pool toys. They provide towels. Recent renovations are great to the units. Elevators have been slow and super hot as long as we have been coming here. Parking spaces are TINY so leave the suburban at home if you can. Walk to the beach - it's not too bad and there is a playground there as well. As the island develops this is not a sleepy area to be in any more, either.... just private and a very nice place to come. There are gas grills onsite for your use. The Westin is close by, as are tennis courts and golf. The living area in these units is small, but the bedrooms are nice and the kitchen is decent. Overall an easy vacation spot that we love.

I am scheduled to arrive Nov 30th for a week. 2 weeks prior I received an email from Royal Dunes…read moreinforming me the pool and hot tub would not be available due to construction. I immediately called the resort to get some information and request a partial refund on my yearly fee. Tyler informed me no refund would be paid to any owner using the facility during this time. I asked why the resort doesn't do construction during the summer ( prime time for platinum members) he refused to answer me and asked if there was anything else he could do for me. I ended the call and immediately sent an email to the reservation desk and also sent a text to Debbie at the sales department. As of this date no one has answered my email or phone calls. My question is "why is a gold owner being treated differently then a platinum owner" During my stay I will be visiting Tyler at the reservation desk. Terrible customer service, now I know why there are so many companies who specialize in getting people out of time share memberships! UPDATE I spoke to the General Manager (Andre) on 12/1 he reiterated that NO owner will receive any compensation for using their week and having some facilities not available. I asked why am I being treated differently then other owners who use their weeks during the summer months. He would not answer that question and just said the decision was to do the work during a low occupancy period, I asked how many owners were here and he stated 44 were present. So folks 44 owners and their guests are being treated differently then the prime summer time owners. Gold owners and prospective buyers beware you are not as valued as you think.

Scored a sweet condo at Mariners Cay for the week at a great price point. The place is older but…read moreour unit was well kept, clean and had beautiful sweeping views of the marsh. It served very well as a base for us to explore Charleston and the local beaches. Well appointed and casual in the best kind of way, with none of the sterility of a hotel room. For a week we felt like those people rich enough to own a second, vacation home. I highly recommend Mariners Cay specifically, and more generally the trip to Charleston, a city that we will definitely return to visit.

Really nice condos in the area and pool is nice and maintained. Biggest call out is a safety…read moreconcern when you want to walk to bridge to get to folly beach there is no sidewalk to get to the road and there is incoming and outgoing cars all the time.