The worst experience ever! The owner Mike has serious problems communicating with people and delivering good service to the Customer. Haven't seen such a psychopathic and sociopathic behavior ever! And this guy runs the place! His employees are obviously aware of his bad temper and prefer to keep it quiet not to lose their jobs (which is understandable to some extent). But, again, how one could ever work for a guy like this?
Mike doesn't know the most important and key element of good customer service - communication; healthy respectful reasonable communication, not just shutting people up, yelling at them, not letting them ask questions or explain their reasons...
Could you imagine a situation when you pay a lot of money for the service which, in the first place, is not properly performed, but in addition you are getting yelled at and shut up?! We couldn't...until we were unfortunate enough to take our car to Mike's place! Yeah, and the guy is deeply obsessed with what people might think or say about him...so I hope you'll feel good when you read it, Mike!
Well, now quickly to the point. We took our car to fix a fender and left part of the bumper. Mike wasn't there, so assessment was made by his employee. When I called to double check on the assessment, Mike picked up the phone and right from the spot confirmed that it was accurate (though he hadn't seen the car himself and nobody had taken pictures to show him the parts to fix, lol))) Alright, next day we brought the car, Mike wasn't there, and his employee told us to leave the car and that Mike would call us back and explain what should be done with a car and how long it could take to fix it. Guess what? Right, nobody called back)
So I call back myself and Mike reluctantly explains that it will be ready by Wednesday or early Thursday, and that he will call back himself when the car is ready which again he never did.
After all the timings have passed, we call back ourselves, and after a while one of the employees brings the car to our home. After looking at the car we notice there is paint chipping off in couple of places and a crack on the bumper, so right away we take the car to the body shop to ask to fix it. Mike is there running around and restless, trying to get rid of his customers as quickly as possible...so when it's our turn, we explain where the work was not properly done, and after examination he agrees to redo. So the next day my hubby picks up the car and doesn't notice that the second place with a crack and chip was not fixed.
So when we returned soon afterwards he didn't wanna speak with us or answer our questions, he only yelled that the crack and chip had been there already and bla, bla, bla...when asked why he hadn't told us during the repairs when he discovered that it had been there already (cause we hadn't seen the crack before) and why he hadn't offer any solution to fix it, like getting a new bumper for instance, Mike really had nothing reasonable to say...he only started mumbling smth and yelling that he had no time for us anymore and that we should leave. When we tried to ask him what to do with our car and how much the repairs of this crack would be he just left shutting the door in front of us...so we waited there for a while hoping that he will come back and talk to us, but none of it happened of course!
Bottom line, if you want quality repairs and customer service, that's not the place to choose. We are really sorry we've made this mistake of choosing Shippan Auto Body, could have saved ourselves a lot of nerves and money. read more
