My experience at the Crosby, Texas Shipley's was humiliating and physically painful. The one woman working the drive through window was not helpful. She did not understand what kind of donut I wanted, so I asked for a cup of coffee. She asked how many creams & sugars. I clearly asked for 4, she responded back 3, and I reiterated 4. I spoke to a second lady standing close by trying to explain the donut I wanted, she shook her head and suggested an apple fritter, and I agreed. I pulled to the side to prepare my coffee to find no creamers were in the bag. I pulled to the front, and picked up the coffee to take it inside to get cream for it. I have a brace in my left arm, and holding my car keys, and somehow spill hot coffee all over my leg and stomach. I was burning hot, scalded my stomach which was red and had tears in my eye by the time I went inside. That woman saw me, turned away and was smirking. It gave me the impression she had planned to upset me by giving me no cream. the younger lady that help me gave me creamer, and I pulled up my shirt to show how I was scalded with my work clothing soaked with coffee. I complained about the woman at the window, and when I looked at her she was laughing. I was shocked to see and it infuriated me. I pointed out how she was laughing at me, in pain clothes soaked and an arm in a medical brace, and she just looked toward the back with her profile revealing her happiness. I don't if she didn't like the color of my skin, but she knew I wanted cream, and did not put it in the bag on purpose. I will never be back there again. read more