I have had a terrible time with this place. I signed up for a buy one get one free membership. The bar code never worked. Every time I stopped in for a wash I was told I need to speak to a manager, who always happened not to be in. I finally was told he only worked until 3. I was finally able to catch him. Why he couldn't call me still remains one of life's deepest mysteries. I was given a new bar code and charged again. The second charge did come off.
A month latter I was charged. This was a 2 for one special and did not expire for another month. I called in once again (5-9-16) and was told that the manager had to refund my account. I was also told that the manager would be in Wed (5-11-16) and would make the change to my account. No such deal.
I called in today and asked to speak to the manager. A young man said he could help me. I told him it had to do with my billing and that I needed to speak to the manager. He said he could help me and I told him I needed to speak to the manager as I had already called in about this issue and was told only the manager could fix it. As the phone was handed off I heard the young man say, "Do you want to have some fun?" When the manager said hello a fraction of a moment later I asked him if he would "like have some fun". He did appologize for his co-worker.
It took quite a while for him to figure out which account was mine as there were 2 of us with the same last name....one had been cancelled in 2013. I think it should have been pretty easy to figure out after that point. I verified I had purchased the membership in April (as shown in the second account) and that must be my account. Not to be. He had to ask if I had ever purchased a membership in 2013.
I am suppose to get a refund and I did cancel my membership. I had to give him my credit card # to do so, which was a little frightening due to the impressive way things have been conducted up to this point. Save your money unless you really enjoy inept and rude people....you'll then have some fun. read more
