I recently used this service to ship my car from Vancouver to Ottawa. It was my first time doing something like this, so I researched and received quotes from similar companies who also did car shipment. Most were by train, and their quotes were about $300-500 less, but the thing about transportation by train is they won't allow you to store anything in the car during shipment, other than car seats and tires. Since I had other belongings to transport, this would save me money and time overall (as well as convenience). The quote I received was honoured, I paid just under $2100. They allow 150 lbs of items in the car, which is plenty (I weighed everything). You can't put anything in the front seats and there has to be enough room for the front seats to be pushed all the way back as well. This was not an issue for me because I have a hatchback with plenty of storage space, but I see how this could be difficult to maximize if you had a sedan or coupe. You have to ask for this, but I was able to pay them half prior to drop off and the second half of the payment a day or two prior to expected delivery. I chose e-transfer to avoid the additional fee for payments by credit card. They estimated that it would take 7-14 days to arrive, which was fine, because I had kind of put off this until last minute. They ended up taking only 7 days, which worked perfectly for me. Drop off was in Richmond. One thing is that they wanted my car to be dropped off by Wednesday, but they did not end up picking up the car until Friday. I wish they had given a better estimate of when they'd require my car, so I could use my car for 2 more days and not have to rush to pack everything. But I get that shipment schedules don't always go as planned, and they wanted the car ready for pickup when they got there. Note that if you want a residential delivery, there is a $200 extra surcharge. You will have to coordinate somewhere in the city (a commercial location) for drop off in Ottawa, because they don't have a terminal there. Prior to booking, I did most of the correspondence via email. Kim responded quickly, answering all my questions. I found that after I had paid half, booked, I would get a less timely response to emails, or none at all. When I called during regular business hours, selecting various options, it went to voicemail. This was after I had fully paid. It was like when they needed me to pay, they'd reach out right away, but after that, it felt like my emails were less important. Also, once I was called "Samantha" in the email which was confusing. However, wasn't a big deal because I got the information in the end. Otherwise, overall, I would recommend this service. I'm very happy with the speed they delivered my car. Not only did they get my car over faster than a train would have, I was also able to move all my belongings as well. I'd definitely use their service again. read more

I used them to ship my Jaguar from Winnipeg to Vancouver. They took my money and they took my car and my car is 2 weeks late. They don't answer the phone or respond to phone messages or emails for over 2 weeks now. Nothing. I don't even know if they're still in business. I'll be calling police on Friday. I DO NOT RECOMMEND THIS COMPANY read more

This company is owned by possibly the worst person I have had to deal with in my life. An absolute scum bag for lack on better words. Hi Manny! I bet you thought I had forgotten about all of this, well, surprise asshole. This man is an absolute coward, making his staff lie to me while avoiding my phone calls and messages. For the person who is considering using ship my ride, take a minute to read my story and I guarantee you will change your mind. I Shipped my Tahoe from Toronto to Edmonton with ship my ride. A couple days after the date it was due to be delivered, I gave ship my ride a call to see what the ETA was. I was given a run around, but, gave them the benefit of the doubt. After a week of getting the run around, I started to become suspicious and demanded to know where my truck was. This is when things started to become really interesting. I was told the transport truck carrying my vehicle was stuck in Calgary with "broken hydraulics" and that my Tahoe could not be taken off the truck. When I asked when it would be fixed, the receptionist told me "the welder is coming to repair it this afternoon". A welder? to repair hydraulics? I knew they were lying. I then demanded to see a photo of my truck, this is when it gets very, very interesting. I received a photo from the receptionist in about an hour (that she claimed to have just taken). She actually received the photo from the truck driver who actually took the photo. Little did she know, the driver had already sent me this photo 2 weeks prior (the driver was cool and wanted to show me that my truck was riding with a dodge demon). They actually PHOTOSHOPPED the picture in attempt to make it look like a new photo. The website is removed from the truck, the contrast has been changed etc. But the trees in the back ground remain identical. I could not believe this was actually happening. I will spare you the details of the next week's nightmares. Obviously I called them out on their ridiculous attempt of a lie. Once they knew they had no other options but to tell me what was really going on, I was informed my truck had been damaged. Accidents happen and vehicles get damaged, thats just part of life. Its how you deal with it that shows your true colours. Believe it or not, things became even worse. Manny refused to give my truck back as it was "already being repaired". They were actually trying to give it a cheap quick fix and hope I didn't notice. I informed him to stop repairs immediately as its my truck and its up to me who repairs my vehicle. However, he could not have cared less and another week of battling went by. Eventually I was able to get the police to call ship my ride, I also sent them a cease and desist letter to stop repairs. Finally, ship my ride started reluctantly cooperate. Knowing there was no other choice, Manny offered to pay me $700 for the damages. I refused to accept this payment until I receive my truck and was able to get reputable body shops to give me quotes. Just as I suspected, the average repair cost from 3 body shops to fix the damage was $2200. The conclusion? I will have to keep you all posted. Manny refuses to cooperate with my insurance company and I am going to have to take him to court. DO NOT trust this company!! read more

Ship My Ride (A.K.A. shipmyridez) STOLE my family van. Needed the RCMP and city police to get it back after 3 months. Also watch for Bilberry (acting as a broker-they will take your money and disappear). Check their Better Business Bureau listing, I wish I did before I took the cheap choice. read more

After a very bad experience, I will not recommend this company for anyone looking for sincere shippers. Most of the bad reviews here about them not picking up calls, communicating or being unprofessional is actually correct in my own experience. This company was supposed to transport my car from Saskatoon to Calgary and did not do it. This was after they had received all the paperwork from me. After getting to Saskatoon they decided they will not pick up the car and failed to let me know. This ended up costing me more than I had anticipated. For over one week, I kept calling the fellow I was speaking with (called Manny). This fellow refused to pick my call or respond to my text messages. I then called him from another international phone number, that was when he picked up and told me he decided not to pick up my car. I was surprised and asked him why didn't he just tell me on time so I can arrange another company for pick up. He did not respond. Personally not going to use this company again and wouldn't recommend anyone to use them. read more

Never again!!!!!! Took them 2 1/2 months to ship two Land Rovers from Ottawa to Victoria. Vehicles sat in Vancouver for 6 weeks because Ship My Ride wouldn't pay sub-contractors and when I tried to escalate nobody at Ship My Ride would return my calls or emails. I even called the manager and left messages but she wouldn't even pick up the phone and let me know what was going on. I've now come to understand that Ship My Ride has a very poor reputation in the industry and are known for not taking responsibility or compensating you in any way when things go wrong. read more

I have still been waiting since 2017 for my Nissan Truck. Manny lied to me each time. He requested the master key. I filed a report with the city of Calgary Police who verified that he had my vehicle. The truck was supposed to be shipped to Vancouver, but they shipped it to their home office instead. I would never recommend these guys. read more

Hello everybody. I asked this companny to bring an SUV from Fort-Mac to calgary. When I recieved the car here: 1) The front hood lip and the grill was badly damaged ($1550+GST quote for repair). 2) The car had transmission issue but driveable and that is why I asked tow truck. It eeded battery boosting that I had mentioned them from the beginning, in addition to total price that we agreed, once they charged me for boosting services in Fort-Mac $180 and dropped the car at Edmonton instead of Calgary, then they load it at Edmonton after two weeks and brought to Calgary and charged another $170 boosting services in Edmonton($350 Just only battery boosting). They are big lier, The owner that pretend as driver told me the boosting cost is the charge they pay other towing company. 3) Supposed to bring it within 3-5 days, but it took more than 3 weeks to bring it from Fort-Mac to calgary. They are awful and I do hate this company. I will never ever deal with these guys again. read more

Poor communication and would not honour quote. After all forms completed the quoted payment for shipping sent by e-transfer I was contacted by a rep who advised they had underquoted me and wanted more money. I thought the matter was resolved after a discussion with the rep. Four days later when preparing the vehicle for transport I contacted shipmyride who advised they would not honour the quoted amount and neglected to contact me after making that decision. I was forced to refund the money to the buyer of the vehicle and could not even get an apology from shipmyride for putting me in a very difficult position. read more

Terrible company to deal with. I agree with the other posts that you feel like you are being lied to. I had a car shipped for work and it had multiple delays with changing stories as to why it was not going to arrive on the arranged date. I had to get another car because I was starting a new job...SO STRESSFUL. Also they would not answer my email or phone calls to explain exactly what had happened. My broker tried to get some answers and had the same run around. Very unprofessional. See their BBB rating and you will understand why you should avoid this company. Very bad experience!!!! read more

Awful! They lie to you for one. They don't deliver when they say they will and make excuses for everything. They don't take ownership and act like it's not their fault and don't compensate you in any way. If your car is late they blame the weather even if the weather is good. They're supposed to be professional but they aren't. I urge you not to use them to ship your vehicle, it's a complete gong show. read more

Do not go through these guys at all. I was scheduled to have my car picked up on the 21st, they did not pick it up. But of course they didn't inform me of that, then I received an email saying my car was in Richmond BC, waiting to go to Calgary and then onto Thunder Bay, but I found out that was also a lie. So I call them, complained and they told me that my car would be picked up out of Kelowna on Saturday the 23rd but it wasn't obviously. So I call them again and I am really frustrated with their service, and I paid 2400 dollars and my car still isn't picked up. So they told me again that for sure 100% that my car would be picked up out of Kelowna on Tuesday this week and it wasn't. It did however get picked up the following day and they specifically told me that it would arrive in Thunder Bay on Saturday the 30th but it wasn't here. So I called them, after all the excuses and lies, and bullsh*t the guy tells me to call back in 5 mins so the dispatcher answers. So I do, then I realize that their office closed. So clearly he did it on purpose. They are the WORST shipping company out there, complete garbage. They said to me, have faith we are professionals but clearly that is not the case. My car is now scheduled for a 4th time to arrive home during the week sometime but I highly doubt that's going to happen because these guys are complete morons. read more

Earlier in February, I purchased a vehicle from Audi Vancouver. They promised me they have a reliable shipping company and thats how ship my ride became involved. From the beginning the company has being an absolute nightmare to deal with. My car was picked up from Audi Vancouver on February 15th 2019. I was told the shipping process would take two weeks approximately. February 28th after trying to contact them via email and phone call for the entire week I finally got a message back after I complained to my sales rep at Audi. They told me my vehicle had being sitting in Calgary awaiting transport to Ontario. I was never told about any hold over points in the shipping of my vehicle so obviously I was upset my car had being sitting in Calgary for 13 days. They gave me another delivery date of March 1st. For the next few days they refused to contact me until March 4th telling me they had incurred hydraulic issues with the truck and also that there had being issues with the weather. I had being checking the weather diligently to know this was a lie. Along with the hydraulic issue which they tell customers every time they are incapable of meeting the deadline set by them. I was told my vehicle would be in Ontario March 6th and that I would updated March 5th with another update of what time my car will be in Ontario. I once again had to contact them because they failed to do so in a timely matter. I was once again promised the vehicle would be here on March 8th. I called my insurance company to begin the process of insuring the vehicle because they had guaranteed delivery on Friday. I had to correct them on where to ship the vehicle as well, even though I requested a specific address multiple times to Audi. They told me the car would be dropped off at night time because the driver had two stops prior. One in Mississauga and another in Scarborough both distances within an hour from the agreed delivery point. I emailed them everyday from the 4th to the 8th to make sure they would not break the delivery date. They once again promised the 8th as the final date. They told me at worst the car would be there early Saturday morning on March 9th and also promised to notify me once the vehicle was at the location of delivery. Since March 7th they have once again refused to keep in contact with me. The car was never delivered to the location and still isn't. Ive called and followed up with multiple emails. read more

DON'T USE THEM! EVERYONE ELSE IS BETTER. EVERYONE ELSE. Can I give -5 stars? Never in my life have I dealt with a company that provides such HORRIFIC service (yes, horrific). From the very beginning, the company has been profoundly unprofessional, uncommunicative and completely has failed to live up to a single promise they made when initially paid THOUSANDS of dollars to ship a vehicle. My vehicle was promised to ship on February 12th, 2019. Without any communication or notice - the vehicle did not ship out until February 22nd, 2019. Really? No notice, no reason, no explanation, no apology, no compensation. I was promised a 2 week delivery. It has now been 3 weeks - and there STILL has been ZERO communication. I have emailed for 6 days, no reply. Phoned over 9 times per day, left messages to be returned without them even answering the phone. They FINALLY answered this morning to tell me they don't know the location of my vehicle. Seriously? You are in possession of a $65,000 item and you don't know where it is? What kind of business is that? I wouldn't for a second waste your money. Please don't go here. I am now paying thousands of dollars out of pocket for a rental I was supposed to give back a week ago. Walking and pushing the vehicle is a better option for ANYONE. read more

If I could rate this company a negative I would. They are completely unprofessional and unaccountable. If we treated our customers this way, I would guarantee that we wouldn't be in business. We had a Volvo SUV shipped by Jim Pattison Volvo of North Vancouver (also getting a thumbs down for not helping us with this when they booked the shipping - how's that for the service ending after the sale?!?!) from Vancouver to Saskatoon in October 2013. It "eventually" arrived with considerable damage to the back end because one of their drivers had driven into it. They initially talk like they are going to take care of it and make you go through the process of getting quotes and faxing the claim in, but that is where the runaround starts - and I mean considerable runaround. I was probably told 6 times that it was "with their accounting department". Their goal is obviously to tire people out so they get frustrated and don't pursue the claim. Their staff lies incessantly about having someone get back to you to take care of the issue, their owner doesn't return calls. We finally had to threaten poor reviews to get Manny to call us back. He feigned concern, assuring us that they would take care of it...he just had us get more quotes, etc,....and then the runaround starts again...staff lying, no one returning calls...It has been 6 MONTHS that we have been going through this and we are no closer to getting it resolved than when we first put the claim in. I have just filed a complaint with the BBB and found out that they have and "F" rating! Be careful. Their drivers are also unprofessional. He kept changing the drop-off time and ended up finally getting it to us at almost midnight on a work/school night, not to mention that the length of time it took to get it to Saskatoon was completely unacceptable and unreasonable, but that's an entirely different story that includes our Volvo just sitting in a small town somewhere....we urge you to think twice before using this company. read more

absolutely poor service quoted 4 to 7 days from Ontario to Newfoundland and day number 22 they still refuse to give me a firm delivery ,, avoid these people as they do not cater to Newfoundlanders and will only ship when they have a full transport ,, regardless of what they committed to in the quote read more