It was genuinely the worst car service ever, delayed by a week when arriving in Vancouver without…read moreanswering our calls. Left my dad stranded in Vancouver after being ghosted by them. To make it all worse my desktop was stolen from the trunk of my car and they won't take responsibility even though they left my car unlocked! Goodbye to my 3,000 macbook! NEVER EVER USE THESE PEOPLE!!!!!

Moved our vehicle from Ontario to Saskatchewan. Everything went like clockwork…read more communication was great. Answered ALL our questions quickly. driver was on time and polite. pick up and delivery seamless and they accommodate d our requests and schedules. would recommend Roca highly and use again when needed. thank you for your assistance making this part of our move easy.

Giving 1 stars cause there is no mechanism to give 0 stars. Poor management, no communication, made…read morefalse promises and had no idea where the car was. Stay away. Was promised delivery in 14-17 days from Calgary to NB. Handed car over to them on 26 Mar in Calgary, there was no rep from the company. Big red flag, only a security guard of the CN rail was there. He had no idea who the company was. The work was contracted to another moving company. Car was not moved for 10 days!! 6th Apr car moved on to a train to Scarborough, reached Scarborough on 10th. Car was parked in Scarborough for 15 days!! There was no communication from the company. They never picked up any calls. Always found voicemail. They did not respond to emails. After repeated emails they finally responded, promised delivery on 22 Apr. When 22 Apr came and left, they said delivery will be on 24th, all the while I could see the car was still in Toronto as my car had a tracker. They failed to communicate driver contact or the contact of their dispatch Had to threaten them with a police report of car theft to get a response. When they finally replied, turns out they had contracted out this part of the delivery to another third party. I was able to reach the trucking company and get a gps tracker for the truck and finally got delivery of my car on 27th Apr, a full month after I had handed them over my car. They took 31 days for delivery, 13-16 days more than the initial promise. I had to incur so much costs in meanwhile. More than the delay the poor communication and lack of updates from the company hurt.

In August 2025, I paid for my vehicle to be transported from Alberta to Sudbury. They promised it…read morewould leave on Tuesday12th August and take 4-7 days. At 12 noon same day i wrote asking them to let me know if they have picked the vehicle, they simply said "will update you". 3hours later the vehicle had not been picked. I called them 4 times, didnt pick the call. They do not pick their calls. They stopped responding to my emails. Just went quiet. How do you expect clients to trust you when you don't pick up calls or respond to their messages inquiring about vehicles THEY HAVE PAID FOR, to get transported. For stonewalling and going mute AFTER PAYMENT, I would give them ZERO. Absolutely TRASH CUSTOMER SERVICE. NO amount of apologies would suffice at this point. Save your money and use slightly more expensive but reliable transporters. The ratings you see on their facebook page or anywhere else are SELF-RATES, They give themselves 5 stars. Otherwise save your money! Tell anyone in Alberta to stay away from these people.

Got great deal on price. Picked my Camry in Milton and delivered to Calgary on 2 days straight to…read moremy house! Thank you guys! Highly recommend!

From the owner: As a proudly Canadian, IVA Group of Companies has developed an impeccable reputation in the…read moreindustry. We specialize in the transport of vehicles for manufacturers, private customers and small businesses.

I recently used this service to ship my car from Vancouver to Ottawa. It was my first time doing…read moresomething like this, so I researched and received quotes from similar companies who also did car shipment. Most were by train, and their quotes were about $300-500 less, but the thing about transportation by train is they won't allow you to store anything in the car during shipment, other than car seats and tires. Since I had other belongings to transport, this would save me money and time overall (as well as convenience). The quote I received was honoured, I paid just under $2100. They allow 150 lbs of items in the car, which is plenty (I weighed everything). You can't put anything in the front seats and there has to be enough room for the front seats to be pushed all the way back as well. This was not an issue for me because I have a hatchback with plenty of storage space, but I see how this could be difficult to maximize if you had a sedan or coupe. You have to ask for this, but I was able to pay them half prior to drop off and the second half of the payment a day or two prior to expected delivery. I chose e-transfer to avoid the additional fee for payments by credit card. They estimated that it would take 7-14 days to arrive, which was fine, because I had kind of put off this until last minute. They ended up taking only 7 days, which worked perfectly for me. Drop off was in Richmond. One thing is that they wanted my car to be dropped off by Wednesday, but they did not end up picking up the car until Friday. I wish they had given a better estimate of when they'd require my car, so I could use my car for 2 more days and not have to rush to pack everything. But I get that shipment schedules don't always go as planned, and they wanted the car ready for pickup when they got there. Note that if you want a residential delivery, there is a $200 extra surcharge. You will have to coordinate somewhere in the city (a commercial location) for drop off in Ottawa, because they don't have a terminal there. Prior to booking, I did most of the correspondence via email. Kim responded quickly, answering all my questions. I found that after I had paid half, booked, I would get a less timely response to emails, or none at all. When I called during regular business hours, selecting various options, it went to voicemail. This was after I had fully paid. It was like when they needed me to pay, they'd reach out right away, but after that, it felt like my emails were less important. Also, once I was called "Samantha" in the email which was confusing. However, wasn't a big deal because I got the information in the end. Otherwise, overall, I would recommend this service. I'm very happy with the speed they delivered my car. Not only did they get my car over faster than a train would have, I was also able to move all my belongings as well. I'd definitely use their service again.

I used them to ship my Jaguar from Winnipeg to Vancouver. They took my money and they took my car…read moreand my car is 2 weeks late. They don't answer the phone or respond to phone messages or emails for over 2 weeks now. Nothing. I don't even know if they're still in business. I'll be calling police on Friday. I DO NOT RECOMMEND THIS COMPANY

My husband and I recently had our car shipped from St. John's to Calgary by Hansens. They were…read moreterrible!!! It looked like someone had eaten their lunch in our car and thrown their garbage all over the front passenger seat. Also the car was coated in a thick layer of dirt when it arrived. But the real kicker was that they broke our parking brake during transport - it cost almost $300 to repair and they rejected our claim to have the cost reimbursed. Apparently they will only consider reimbursing damage done to the exterior of the car (eg dents/scartches) but they will not reimburse you for any damage that they do to the mechanical/electrical system - which includes all of the important stuff like brakes, engine, etc. Very frightening! Don't use this company!!!

I hired this company last month to ship my vehicle from Calgary to Toronto. I could not be more…read moreimpressed with the service I received. The price was comparable to competitors, actually less than some. My vehicle arrived in six days! The estimated time was two weeks. I was able to track my vehicle's location throughout the entire route. My vehicle arrived in the exact condition I left it with them. The staff on both ends of the journey and the telephone staff were all very professional and helpful. If you are looking for a reputable company to ship with hire Hansen's!

Very very bad experience . Gs auto do not pay for services . I'm owed $60,000 approx. and was told…read moreto get a lawyer .this company steals money from people who actually do the work

I am not really sure how this company got my Suv. !! Considering the fact that I ship my vehicle…read morethrough Go Depatch. Since they picked my car up from Langley Bc, I have not been able to verify the stories or lies about the status of my vehicle!! latest story was that the hauling truck blew an airbag ! but there was not accident. hmmmm i will give this company 2 stars for now until i see my vehicle. To be continued!! Read my final review before shipping with the company. Something aint right !!!

Unprofessional, terrible customer service. I moved with him twice because he is cheaper that…read moreothers, but a lot of stress, you'd better choose another option. First time he moved my studio + myself from Vancouver to Halifax. We took turns driving, but mostly I drove. Pour time management, we made only 2 night stops, at the end I had a nervous breakdown and ended and the mental hospital. It's impossible to negotiate anything (night stops, meal stops etc). At some pick up/drop off points we appeared at 1am, 3am, 5am Mark Hubley drives really dangerous. He doesn't care about your stuff. In Manitoba one on the trailer tire exploded, and he doesn't have a spare tire. He had to pick a ride share from Winnipeg to Montreal, but at the last moment he changed his mind and ask way higher price than what they agreed originally. This ride share didn't happen. I had to move back from Nova Scotia to Vancouver Aug 2021. This time I sent my stuff only. It took Mark almost 2 month to deliver it. And still he forgot some of the stuff although everything was labeled with my name. A week later he delivered second portion, but my bikes still were not delivered. Finally in May 2022 he tried to deliver my 2 bikes, at the end he texted that they were stolen and he left me some random used bicycle in poor condition, I was really frustrated. No compensation, he doesn't answer my text and calls. I assume he put my bikes in the back of his track without lockers, same as he did it on my way from Vancouver to Halifax, but then I locked them.

It's really too bad that you can't give negative stars because even at -1* it's more than what Mark…read moreHubbley deserves. I understand completely when things go sour mechanical issues etc but when you pick up on the delivery date and then keep on extending the date because you want to keep covering the cost of your trip.... that's nonsense also be careful as the threats from him after you tell him how displeased you are and are going to post bad reviews, I should actually call the police but I'm a big boy and he's obviously not smart enough to know better.