I am typically not one to write reviews but am incredibly disappointed with my recent experience at…read moreAwaken Med Spa. I am new to the Amarillo area (from Washington) and was looking to find a local Med Spa, mainly for Botox. After doing some research online, I discovered that Awaken Med Spa was close by and had good consumer reviews overall, so I went ahead and booked an appointment. On the day of my appointment I checked in and was brought to a waiting room. Briefly after, I was greeted and led back to a treatment room by Kati, an NP, who is also the owner of the spa. We discussed the treatment plan for Botox injections in the common areas, (forehead, crow's feet and between the brow). Everything seemed to be going fine until she began working on my crow's feet area and nearly injected into my upper cheek. I have had Botox injections a handful of times and I had never had an esthetician make that low of an injection for crow's feet. This was also my first experience of having the esthetician jump right into doing injections without marking the desired injection locations prior. Despite feeling uneasy about it, I trusted that she knew what she was doing with her 12 years of experience, per the Awaken Med Spa webpage. After just 2 days I began to notice dimple-like impressions (as if someone were pinching my cheeks) underneath my eyes in the areas that were injected near my cheeks, if not into my actual cheek muscle. These areas had also begun to pull on the skin under my eyes to cause prominent horizontal skin folds. I called to make a follow up appointment and initially I was told that I need to wait a total of 10-14 days. I called back voicing my concerns and was able to set an appointment for that coming Monday. I felt reassured that I would soon be able to address my legitimate concerns/dissatisfaction, for which I was hopeful there would be a resolution. Monday came and I arrived for my follow up. Once in the treatment room, I showed Kati the depressions under my eyes. At first, she responded as though she had no idea what I was talking about. She even commented "I wish my Botox would look like yours." I expressed my (justified) insecurity and dissatisfaction with the way that the Botox had made my under eyes look and her 'solution' was to just let it wear off in three months. No empathy. No ownership of her miscalculated injections. No additional treatment offered. No discount. No refund. Nothing. I was not happy with that 'solution', so she agreed to put 0.5 units on each side of the dimples which made no difference. I understand that even people who are experts at what they do can sometimes make mistakes. However, I am very displeased with the lack of effort to rectify my warranted concerns. I feel incredibly insecure with the way that I look right as of result of these shoddy Botox injections, especially when I smile. If I could leave zero stars I would. I will not be back.

I called to make an appointment for a massage and was told that they are not taking appointments…read morefor massages.

Best massage I've ever had! She was very knowledgeable about reflexology, included that into the…read moremassage, and shared several holistic remedies with me. 12/10

Wow I get so good facial ! Very professional , will come back !…read moreYelena was amazing , and very professional, great job! Highly recommended!

Dr. Cook and all of the staff are always very sweet and welcoming during my appointments and make…read moreme feel comfortable! I have been going for a few years now and I have never had a bad experience! I will continue coming to Advanced Skin Treatment Center!

Had my first ever acne and discoloration skin treatment done and I love that I can already see…read moreresults! Staff is super friendly and welcoming! The doctor discussed many options and how each procedure was done with me during my consultation and let me decide whatever I was comfortable with. I appreciated her nurse going over again what the procedure entailed when I went in for the treatment and I thought she was so kind explaining how the laser works and what to expect. The new office is professional and in a great location, easy to get to!

SummitMD Dermatology provides top-notch care in every way. The office is modern, clean, and…read morewelcoming, and the staff goes above and beyond to make patients feel comfortable. The provider was thorough, attentive, and genuinely interested in helping me achieve the best outcome possible. Every question was answered, and I never felt rushed. This was one of the best healthcare experiences I've had, and I highly recommend SummitMD Dermatology

The first visit was great. Then 3 weeks later I get a bill. Which I wasn't supposed to get one. I…read morecalled my insurance and even they told them not once but twice it was covered period and I shouldn't of been charged at all bc of the plan I have. Though from my understanding of today they are double dipping for funds. Which is fraudulent. My insurance company heard everything that was said today. And their staff even told the owner that I had them on the phone and she completely flipped out about being recorded. That sucks for her bc they caught everything she said. And I gave them my content which here in tx u only need one person. Bet she didn't know that. And what happened is completely against the law. They charged my insurance company the main part and my other insurance was suppose to pick up the rest. They didn't even submit the other half of the insurance and told me I'd still have to pay. But it was double the number now. I even apologized for getting upset. Front desk was cool with it but the lady over the phone, still not so much. Insurance filed a massive complaint of what happened today and them refusing to see me. Which was said out loud and the recording picked it all up. So if u want them to double dip and not run the insurance properly then go to them if not find someone else in town. I am also filing a complaint with the medical board considering what happened is illegal in more than one way

You need to reeducate your front desk; they are RUDE and unprofessional and that reflects on you…read moreand your practice.

I am absolutely appalled by the way my mother was treated at this dermatologist's office in which…read moreshe has been a patient with for many years. My mom has macular degeneration, which severely affects her ability to see, and when she politely asked the front desk staff for help filling out her paperwork, she was coldly told she would have to do it herself or reschedule. She did her best to fill out what she could, and while she was still trying, the receptionist loudly yelled across the waiting room asking if she was done yet. When my mom replied that she wasn't, the woman shouted back that she would need to reschedule and would be charged for a missed appointment. This public humiliation reduced my mother to tears. When she approached the front desk again to explain that she had asked for help, she was told it wasn't their problem. My mother left heartbroken and embarrassed, slamming the clipboard down and vowing not to return. To add insult to injury, the very next day she received a certified letter from the office stating that due to her unprofessional behavior toward the staff, they would be dismissing her from their practice and would no longer refill any of her prescriptions. The sheer cruelty and lack of compassion shown here is beyond comprehension -- especially toward an elderly patient with a disability. No one deserves to be treated this way, least of all a vulnerable, elderly patient simply asking for a little kindness and assistance. I would strongly caution anyone, especially those with special needs or elderly loved ones, to think twice before trusting this office with your care.

J'Hon is exceptionally equipped to all things beauty! Her expertise made me feel fabulous inside…read moreand out. She employs quality members with a passion for coethics and teamwork! Bravo

I had my first broad band lightning treatment with Cheryl, and she was amazing! She answered all my…read morequestions and really took her time explaining everything- can't wait to see my results!!

If you are looking for a place to be treated like a Queen this is it. They have the best staff and…read moreoffer some the best services. For a small town Med Spa this is one of the best! You are treated with upmost respect from everyone who works there and they are more than willing to help you any way they possible can. They are here to help you achieve your perfect skin balance. They also have some amazing products and of course their tea is something you want to go back for more of. This store is one of mine and my 15 yr old daughters favorite place!

From the owner: Restore Me Med Spa offers the latest state-of-the-art aesthetic services. Restore Me Med Spa and…read moremedical director Randy Herring, MD strive to offer the latest, state-of-the-art medical and aesthetic treatments. We are located in Dalhart, Tx and service the Texas Panhandle, New Mexico and Oklahoma. We specialize in HydraFacial, Laser Hair Removal, Botox, Juvederm, SkinPen Microneedling, Hair Restoration, Body treatments, and Blue Light Acne Treatment. We treat skin conditions such as sun damage, mild/moderate wrinkles, rosacea, fine lines, and more. We are your skin health and wellness center! Contact us today to book an appointment!