Overall, my car looked really good after Jeff's car wash. Unfortunately, I'm giving 1 star for the…read morelack of accountability and immediate denial of any possibility of damaging my driver side window. His response was short of anything professional. Before confronting Jeff about this issue, every interaction was smooth and cordial. I was looking forward to his services. It seems like when confronted with an issue that he may have been responsible for, it is not something he handles well.
My car is brand new, purchased a few weeks ago. There were absolutely no scratches on my window before Jeff provided his services. This was also my first car wash on this vehicle. So, there is no chance of anyone else scratching my window. Ok, maybe there's still a chance that a passerby could have scratched it; but considering the pattern of the scratch and it being across the window from top to bottom, I HIGHLY doubt it. But that's besides the point, I know there were NO scratches on my window prior to my car wash. I kept a close eye on my car everyday since I purchased it and often sat in it during my lunch breaks at work. I look out the window of it everyday, and would have noticed this scratch sooner if it was, in fact, present before the car wash. It's an eyesore from where I sit.
After I picked up my car and drove home, I noticed some scratches on my window when I stepped outside to examine it in the sunlight (it's hard to see this in the parking garage). The scratches appear horizontal. It's difficult to capture on a photo, but I attached a photo. If you zoom in you can see the swirling pattern between the horizontal lines. The type of pattern that would fit polishing/cleaning a window. The scratches are deep enough to catch a fingernail.
His apparent lack of accountability led me to disregard pressing him any further, and I opted to post a review instead. It's an easy fix, so it's not the biggest issue. I simply don't like how Jeff handled the situation.
I asked if he had on a watch or any object that could have damaged my window. He said no. However, I have dashcam footage of him wearing a bracelet and watch. Does this definitively prove that he damaged it? No. But common sense and logic would tell me that he most likely did, given all my prior points mentioned. Sure, I could have pressed him further, but he lied about having any objects that would have scratched my window and that told me that anything else I said to him would result in further denial from him. So, here we are.
Beyond that, I noticed smudges on my car and water marks with dirt on the trunk/bumper area still. There's also a yellow stain on the roof of my car that can't seem to be removed. On my passenger side fender vents, dirt/white stains were still present. There was also a lot of visible dust on the dashboard and gear shift console. It didn't even look like he touched it at all. Nothing's perfect, I understand, but I'm paying $125. I expect something a little better than that, and I would have overlooked it, if it weren't for the type of response I received from him when confronted about the window scratch.
A partial refund or referral for a free service repair would have sufficed. Shit happens, I get it. Just own up to it.
There was another review stating that Jeff doesn't take ownership for causing damage to a client's vehicle. I second that.
3.5 stars for the overall wash and detail. 1 star for customer service/lack of accountability and window scratch and minor imperfections.
By chance if you're reading this, Jeff, please take off your watch and bracelet when washing other people's cars. I know for a fact that metal from accessories can potentially scratch glass. I know you could probably care less about anything I said here and that you will never acknowledge the possibility of scratching my window, but it had to be said. On the off chance that I'm completely wrong and you can prove it, or if you're able to compensate for the damages, I'll gladly take back everything I said and revise this review; although that is not my intention, whatsoever, for this post. I just want to bring some awareness to future clients.
