Miguel as usual was easy to work with in the smog dept! Fee went down in Ca( what a concept n 1/2 hr waiting time only! read more

Zero stars for terrible customer service. Showed up before 6pm and was denied a wash- I was told they were closed when there were 15 people still working drying numerous cars. I drove here from SF for a car wash so the manager's lack of any customer service effort or care is particularly annoying. Don't bother to go out of your way. read more

I've been going here for years. The last two times, it was garbage. But I like their employees, so I return time and again. This time, I explained to the sales dude my experience as of late. He stood unmoved, and responded with an offer to sell me a $250 steam treatment for my leather seats, which I actually need. I said, "let's see how you do on a $70 wash." Never again. It is as good as the $14 Lucky Duck drive through in Sausalito. read more

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Attention to Detail I go to this car wash as they have two convenient locations in Marin (Mill Valley & Larkspur) and I really enjoy the high standards they have and their employees are not only nice but they too pay attention to details. My car has not looked this good in a long time and it's relatively new. (As long as it looks new I am happy.) Pro's: New equipment eco-friendly. Staff is always happy and go above and beyond. Universal tip jar so you don't feel like anyone is left out and it's anonymous, they use an air gun to get out the water hiding in the crevices, management is always around to answer questions or concerns, they sell Chevron gas at a discount with Wash, they provide a 24 hour guarantee if it rains (nice touch), I see ultra exotic cars there all the time (Ferrari's Porsche, Austin Martins, etc) and of course they typical SUV and such, efficient in time. (I was in and out in under 10 minutes) for the basic exterior wash. Interior allow another 5-10 minutes. Con's: I like how my car looks so much that I go often! read more

Shineology - Strawberry - My Ford Bronco 2022 - Auto Detailing Near Me - Mill Valley, California

Avoid this place! it's a high-pressure sales trap. They push expensive "premium" packages that sound great, but the actual work is rushed and sloppy. There is zero attention to detail; they basically just "brush" over the surfaces without a real deep clean. Save your money and hire an independent mobile detailer instead. For the same price, you'll get someone who takes actual pride in their work and delivers a result ten times better than this "pro" shop. Highly disappointed. read more

How long will it take 25 mins. 30 mins max. 40 mins later - car is not washed and they offer a "rain check" but didn't refund me. Sorry - we got busy. With cars that snuck in front of me? read more

Staff is passive aggressive and wants to manipulate you into higher cost wash. Using their coupons from smog- they wait with driving your car through the wash last. No more smog with them and no more car wash! read more

I was extremely impressed by the customer service and attention to detail. I have been to many car washes throughout the Bay Area hoping for a good experience and only Shineology has met my expectations. They are reasonably priced for the service which also includes washing the floor mats and are very thorough with their cleaning, especially inside the car which is very dirty due to 2 boys and a dog. I highly recommend them. read more

My husband and I took two cars in yesterday and purchased the basic wash. It was about$30. There was definitely an effort to upsell us but i was determined to go basic on this visit and resist the DELUX package. The outcome was fantastic. Spotless inside and out. Our old cars felt new. read more

I used to go to these people when I lived in Mill Valley. I never thought they did a very good job, but it was easy enough to get a simple, straightforward car wash. Today I was down in that area and had to get gas, so I thought I'd give it another try, and ask them to wash the outside and clean the inside. They actually damaged my car today, and when I talked to the manager about the damage they'd done to the interior, he started yelling at me and saying it was just an older car anyway. I tried to de-escalate and said I just wanted to ask if they had insurance or if my own insurance might cover it. And at that point the manager who had been pretty obstreperous then started swearing and I just got out of there. It was actually a frightening experience. I do not think these people should be allowed to run a business like this. And as of today, I don't think they should be in business at all. Most of the employees are not bad. But the management, in my experience, was just dreadful and overtly hostile. read more

Fastest and least expensive smog test in the past 6 years. I didn't catch the gentleman's name, but he was very kind and efficient. Suggested I take a seat under the trees, completed the test, submitted the paperwork to the DMV, then brought my car over to me to pay in the gas station. In and out in less than 10 minutes (Monday afternoon, no line) for $29.00 + $8.95 for the certificate. Great service -- and with a smile! Highly recommend! read more

I have been using this car wash for nine years. Eight out of 10 times the car is still dirty and I have to take it back to care of it. It's average work at best. This time, I sent my wife down and she brings back a dirty car. For more than $64 Plus $ tip it's not worth it. They did offer a raincheck! read more

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We use Shineology regularly, driving 40 minutes from the south side of San Francisco to come here. It's the best when it comes to quality and high standards! read more

Quick and easy wash for rental car. Everyone worked with smile on face and car is clean!!

i retract my previous review. I accused them of stealing my wallet while cleaning my car and I WAS WRONG. Found the wallet. I'm so sorry. And they did a great job on my car. mea culpa read more

Best car wash hands down. Been to 40+ states and all over, this one stands out the most, they definitely take care of you! Good prices too and quick. Friendly amigos. Gracias read more

It is unfortunate to experience such poor customer service at a place I've seen with so much demand. I've paid, for a couple years, the cost for a wash that includes additional unlimited exterior washes for a month. At first, the guys checking me in, used to tell me I had 2 weeks for the unlimited washes. I believe I came back once, due to the fact I didn't really feel my vehicle was dirty enough and the two weeks would fly by quickly. Later on, I found out it was a full month for the washes included, which I believe I've used once. Today, I came asking if my time for the additional exterior wash was up, and I was told I was still within the threshold. Therefore, I asked if a quick wipe of my dashboard could be done and the worker said he needed to talk to his manager. Manager (in the picture) comes and tells me "unfortunately I can not do more than the exterior wash", even after explaining the above. His defeating, power trip like attitude and rudeness, simply left me with one option, to NEVER come back again. JUST BE AWARE. read more

Shineology - Strawberry - This person, worker or however we can name him, could use some costumer service education. - Auto Detailing Near Me - Mill Valley, California

Don't come here!!! Not only did they oversell me on a $300 upsell saying they'd remove scratches and tiny dents, they left more scratches and didn't remove any. I know it's on me for believing their crap but they "promised" me they could remove them. Horrible horrible. WILL NEVER COME BACK read more

Terrible upsell bordering unethical. I live across 101 in Larkspur, asked for interior cleaning (11/2/2025). Intake guy said only the $250 service would do what armor all should do. read more

Nice people but expensive washes. They should have a better place to wait for your car

I paid $800 for a 1 time wash on my Chevy subIran and they did a terrible job! There were water masks on the rear mirrors there were water marks on the front of the vehicle and when I asked them to check it out and redo it, they said that that's how it was going to look and denied redoing it. For $800 that they would not return this was an absolute waste of money. I've never been so unhappy with a car wash before. read more

Be careful when you are doing a car wash over there. They smash my dash board vent and didn't want to know anything about that. Finally, after insisting, the manager show up and didn't want to assume they made a mistake. After arguing for a while, they decided to try to repair it and they scratched the plastic. He took my phone number and told me the supervisor will call me. After a week without any phone call, I decided to write this review. Oh, and I forgot, the car was not even well wash. They miss a lot of spot between doors, wheels and other areas. read more

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I paid for the works and was returned a dirty car. I pointed out to Yesica that the mats were still dirty, coffee spill on center counsel not cleaned, etc. I was given attitude from her and had to prove to her that I had paid for it. Someone else cleaned the mat and said see you next time. I don't think so. Their service has hit rock bottom. Will never return. And so tired of the pushy upsell. And overpriced read more

Yesterday at about five o clock one of the workers stole my wallet from the interior console. I've reported the theft to the sheriff's department. Im 100 percent certain it was stolen from the car at this car wash. The manager there today implied that my husband and I are too old to keep proper track of our belonginga. I'll certainly never go there again. read more

Scammers Don't buy the package deal. I did and when I returned to claim the free car washes they told me a new owner bought them and no longer honor $750.00 down the drain Don't be conned Terrible place read more

My mechanic gives me a coupon for a free car wash from Shineology after each smog check. The first time I did this was 2020 and Shineology insisted on a $10 "COVID cleaning fee" (or something like that) to redeem the coupon. I felt like I was being scammed but I did the wash anyway. It was ok; nothing special. One star because they actually did wash my car. But next time, I went elsewhere when paying for a car wash. Then I went back with another coupon from the smog check. The guy checks the date and says that last year they changed ownership so I'd have to pay $29.99 to redeem the coupon. So I produced my second coupon, from March of this year. This would have been after the change in ownership he described. He couldn't explain why but said I could pay $29.99 or redeem it at the San Rafael location. It felt like I was being scammed (I'm not sure if that ownership change really happened) but I drove off, then pulled over to run directions to the San Rafael location and learned that it's permanently closed. I can't be sure but I suspect that telling me to go to (closed) San Rafael was retaliation for my insistence on a business honoring its promotional coupon. read more

I used to be a fan of this place. Now, they aggressively try to upsell you on everything. I have to say no multiple times to their trying to get more money out of me. Not to mention, they ripped the plug out of my driver's side floor mat the last time I was here. Also, be aware of any mysterious scratches that might appear on your car after they get done with it. Not worth the money! read more

Amazing work. I have kids and my car gets very messy and dirty. The employees are very respectful and helpful.

They do a fine job, but they could be more detailed or thorough. Whoever is doing their sales training should get 5 stars. These guys don't stop up selling. They don't stop. read more

Stay away! I repeat stay away cause they damage your car and take no responsibility. My Porsche got one piece of bumper ripped off by the their washing apparatus and the side door panel as well. Brand new Porsche. They won't admit even though I found the ripped off parts in their washing chamber. read more

I went here for the Chevron gas, figured I would buy a car wash. I bought the $30 car wash thinking it would be a complete detailing at that price. Only to find out it's just the exterior wash. For an interior detailing it was another $40 to start. Perhaps it is based on the zip code, but seriously overpriced. I ended up going with just the exterior wash for now. They detailed two of my wheels! They won't be seeing me again. read more

They do a good job but at $45 for a the basic pkg, it's pricey. Also I really don't appreciate all of the upselling that goes on before they'll take your car. I have a brand new car and the guy told me that my car really needed a wax. He seems to get frustrated and a bit rude when he realizes you won't upgrade to a higher price point. Management shouldn't put this pressure on their employees or customers read more

The staff is lovely and kind-hearted. Otilio and Fidel dialed in our 'Black Beauty' 2018 Mustang Convertible. We ordered the whole works, hand wash, and clay wax, reconditioned the leather seats, and vapor cleaned the mats. We highly recommend that so you don't get the wet mat oder, detailed the black rims, and tire dressing. 'Black Beauty' is ready to race the streets again until our next Shineology pit stop. Shineology understands the meaning of giving your ride the shine it deserves. We bring our stable of cars here, and the service is always impeccable, and they never disappoint. read more

Confession: it's been at least 4 months since my last car wash. So forgive me, father, for I have sinned. But in all fairness, this damn pandemic (aka damn-demic) hasn't helped matters at all. But then again, I haven't really been doing much driving in that time. Needless to say, I was happy to hear that car washes were open again in Marin County. For a while, some car wash places would only clean the exterior of your car but not the interior. But now it's game on for both inside and outside your vehicle. So I drove down the hill to my go-to car wash which is located in a Chevron station next to McDonald's. They've always been reliable. And don't get me wrong, they still are reliable and do a thorough cleaning. But man oh man, this spot keeps getting more expensive. The last time I went, I paid $35 for a basic cleaning + tip for the hardworking staff. On my recent visit, they charged $40 + a $5 sanitization fee. So after tax/tip, I drove out of there with a $50 dent in my wallet. Is it just me, or does this seem a bit pricey. I'm all for adhering to best safety practices right now. But a $5 fee for sanitization seems like a stretch. After all, the people cleaning the cars are already wearing masks & gloves. And I'd like to think that the cleaning products they're using already have disinfectants. Maybe it's just me, but I haven't heard of any other business charging a sanitization fee. I would understand this rule at restaurants and other public places. But at a car wash? In any case, I guess this is just the new norm. And at the end of the day, this is merely a "1st world problem" to be complaining about. I am glad to see them back in business and employing so many hard working employees. And my car does look shiny and new again. read more

Shineology - Strawberry - car wash with a view! - Auto Detailing Near Me - Mill Valley, California

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Do not come here--worst car wash place ever. I opted for the second most expensive option because I really wanted a deep clean for my car after several road trips. Unfortunately, the service was a complete letdown. In less than 15 minutes, they told me my car was ready. When I checked, the hood of my car had many visible dirty spots, and they definitely didn't clean around the license plate areas. The services included interior but besides the mats, it looked untouched. My dashboard was still sticky despite the service I paid for. They most definitely didn't perform all the services that were paid for. Save your money and go somewhere else read more

They did a fantastic job detailing my car. I brought my car in and they spent 4 hours detailing the vehicle inside and out. I highly recommend taking your car there if it need a bath. read more

Do not ever come here or to any shineology. They WILL scratch your nice car and damage your paint. They dont use a grit gaurd to clean the mitts and thus rub dirt into your car causing scratches and swirls. I came here and they somehow missed the center of my hood, so after complaining The owner told me to come back for another wash. Before my next visit, I throughly looked over my car for scratches which there were none. After the second visit i found scratches all over my vehicle and spent two weeks trying to get the owner to meet with me to figure out a solution. Which for him was to deny it was his fault and told me to file with my insurance. Insurance estimated $6000 in damage to fix my paint and scratches all over my vehicle, which then left me without a vehicle for some time. Don't come here and ruin your nice paint. If you don't care about scratching it, good value, but if you do. Dont waste your money and time. read more

I just had my convertible cleaned inside and out, and they did an amazing job. The seats and carpet had also gotten wet and Lildre and Luis spent a lot of time expertly drying the car. The car is over 20 years old and it looks fantastic! They really know what they're doing there. Loretta read more

I'm always shocked at any car wash that can charge $49.99 for a simple car wash that they call "The Works" and get away with it. Only in Marin. It doesn't even include polish wax, which if you wanted that, would cost an additional $150. I just hate paying more for the same basic service I can get down the street for less. We live in a neighborhood with pine trees and sap, so we garage when we can and we have to wash regularly. Because this is part of Marin living, we have become fond of the lower cost washes, because frankly there seems to be after two years of washes, little to no difference in the quality of the work of the higher and lower cost car washes in Marin. For example, we see little difference in the cleaning we get here at the Strawberry Chevron Car Wash and a small gas station touchless car wash down the street. There are always dirt spots on our finish at the end of our completed wash, that we have to request a little extra elbow grease to, both here and at the much less expensive spot down the road, so why pay more for the same average service? I'll get right to the point, as other's have said, there is a strong "up sell" here (and it's about selling you a more expensive car wash and supposedly better cleaning) but you know what makes it easy to say no? When the cost is already outrageous for a basic wash, and you just don't have any confidence in the quality and value of the end product that would justify an upgrade. read more

Shineology - Strawberry - Shineology is the supposed "detailing" arm of the Strawberry Car Wash. $49.00 gets you a wash without wax. Crazy imo. - Auto Detailing Near Me - Mill Valley, California

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This place is the worst!!! They do not deliver what the promises and they keep up charging you.