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    We were disappointment in the state of the unit upon our arrival. Dirt/hair/dust/grime in multiple rooms. One of the accordion doors to the washer/dryer was off its tracks and not functional. Sinks in 2 bathrooms had clogged drains Given the cleaning notation in the contract as well as the cleaning fee charged it is unfortunate to enter a unit we paid for in this status. I sent a few photos of the state of the unit to property management who in turn offered to send cleaners out the next day. We declined as it was clear their cleaners did not actually clean and we were not going to wait 12-15hours for them to "clean" attached are photos of unit upon arrival stray hair on bedroom dresser grease on tv & cable console dust on tv, lighting fixtures & atop refrigerator grime & stray hairs in shower dirty hand towel behind bed. stained bed linens

    RENTERS BEWARE! TERRIBLE COMPANY! We booked a house with them in December, they pulled the entire amount of money out of the bank, not just the deposit that was due. We had to fight to get our money back, they then pulled the total amount in January and turned around and contacted us to cancel our booking! They tried to insist we cancel instead of them so the cancellation was on us, not them. They claimed they needed to cancel due to an electrical issues and that the house wouldn't be available for an year. They then stated there was a pricing error as well. Well after we reported them to VRBO and the credit card company to get our money back since they cancelled us but still haven't issued a refund. And we discovered they have the property reposted as available for double the rental price! LOTS of negative reviews with the BBB!

    Rip all over in mesh letting in all stuff from outside
    Jameel B.

    I wish I can give a zero and I highly recommend not to use this company! They rented a house that cost 900 of hard worked money, I even rented an extra day cause of my travel I wasn't here. The homes air system had black mold in the filter and smelt horrible. The screen mesh for pool was ripped everywhere and had tape to hold it, not even a high strength one!. The carpets feel sticky like they haven't been cleaned and the door knobs and doors had stains all around. The bedding in all rooms had human hair all over I had to go buy bedding for the one bed that I needed for as it was just my wife and I, they refuse to reimburse me for cleaning supplies and bedding (80$) I documented and took photos of everything and will be happy to share with anyone that needs to see what shine villas do after they take you money they don't care. Oh and let's not forget I kindly said to management I don't want anyone in the home when I'm not there and guess what ? People were inside not on one occasion but twice .

    This is the home we rented.  Buyer beware!   Check BBB reviews as well.  Blocked us from FB

    After accepting our reservation request, and FULL PAYMENT - they send a message that they need to cancel. "a glitch and a construction issue" was their reason. Could not get a refund unless I initiated the cancellation process. Still waiting on my money - and house is relisted 24 hours later. If you solved the construction issue, and had an unhappy customer who already made vacation plans involving this home, don't you think a good - reputable company would contact that customer with the "Good News" I feel like they play with peoples money - I'm still waiting on my $3k refund. (Good thing I used a credit card that backs me up!) CHECK BBB Reviews as well.

    Stained couches

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    1 year ago

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    9 months ago

    They have roach infestations in their property and continue to rent. We were put out because I called their attention to the roaches

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    2 years ago

    Beautiful grounds town home was slightly dated. Great location to the parks and even needed shopping

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    4 years ago

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    2 years ago

    Bad experience with rude and unprofessional practices. Falsifies information and is not family friendly. Does not deserve your business.

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    3 years ago

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    3 years ago

    Nice place with great proximity to Disney. The kids loved the pool and the adults enjoyed the corner unit with a balcony.

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    4 years ago

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    4 years ago

    Great place and fast response. Condo exactly as described and was perfect for last minute stay. Will stay again.

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    Ask the Community - Shine Villas

    Review Highlights - Shine Villas

    “The condo was not exactly as shown in photos-but it didn't ruin the experience.”

    Mentioned in 6 reviews

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    The Villas At Disney's Grand Floridian Resort & Spa - Xmas time

    The Villas At Disney's Grand Floridian Resort & Spa

    4.3(17 reviews)
    10.8 km•Disney World, Horizons West / West Orlando

    Finally got to stay at the Grand Floridian being a GF DVC owner. We stayed in the Villa building,…read morein a Lake View deluxe studio. The room was much bigger than I thought! It was beautifully decorated. The only complaint was there was not enough places to store things. I feel that the Disney cruise ship room has more space to store personal belongings than the GF Studio. Being in a Lake view room, I could see the Epcot fireworks, and the electric water parade. I could sit at the balcony and just enjoy everything if I have the time. There is a free laundry room on the 4th floor. I was even offered free laundry detergent! It is about a 5 minute walk from the villa building to the bus stop or monorail station. I hope to be able to stay here again!

    On our honeymoon, my wife & I each chose I week. I immediately said The Grand Floridian Resort and…read moremy wife chose Jamaica. After my week was up she didn't want to leave the hotel. There was no Victoria and Alberts on our honeymoon but the property was so close to the Polynesian as well as arriving by monorail to the Magic Kingdom. The Grand Floridian, I've always stated is my personal favorite hotel which prompted us to initially purchase DVC. We've made so many family memories over the years in Disney, my son proposed marriage at The Boardwalk Hotel. 2022, I planned a nice anniversary for my wife, so I booked a stay at The Disney's Grand Floridian Resort Villas. There are no more front desk check ins, everything is now done on the Disney app. I checked into the hotel, opened my room with my phone and made lunch reservations by the time I walked out of the hotel lobby. Once we unpacked our personal items, it was time to explore. I want to point out, we stayed in The Riviera DVC resort in March. The skyline access into EPCOT was amazing. The lobby??? Yeah.. It's a little weak (Still in my top 3 Disney hotels) The GFV lobby is unmatched in terms of hotel lobbies. It is simply magnificent and you're greeted by a live piano playing during the day! At Christmastime, they have the famous Gingerbread House on display along with a freshly cut Christmas tree in the lobby. Sounds amazing right? Staying at the Villas, you'll see none of it. The Villas are a separate wing, when you walk into the DVC lobby, they're building a Penguin fountain for your visual pleasure. It's not the same but DVC is showing you some love with their pretty lobby. They are also building another section that is closer to the pool. The new concept are studios with Murphy beds, they created a larger studio for more people. During our stay, I used all of the Grand Floridian amenities. I booked a couples massage, afterwards we had lunch at the Grand Floridian Cafe, that night walked to the Polynesian to sip cocktails at Trader Sams while watching the fireworks and in the morning I walked over to Kona Island for a coffee press pot. It's a Grand Floridian way of life son! Are you feelin' me Yelper? Here are my top three DVC Disney hotels, I also have a Vero Beach contract, this is my Disney Property list: The Boardwalk (our First DVC Hotel) The Villas At Disney's Grand Floridian Resort The Riviera Animal Kingdom/Wilderness Lodge 4th Don't bother me with Saratoga or OKW! Bay Lake, Copper Creek are still on my list as I have never been. A 50 point Grand Floridian DVC add on is sounding really nice. I gotta work on my wife :D

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    The Villas At Disney's Grand Floridian Resort & Spa
    The Villas At Disney's Grand Floridian Resort & Spa - I remember this piano from full house!

    I remember this piano from full house!

    The Villas At Disney's Grand Floridian Resort & Spa

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    Universal Orlando- Loews Portofino Bay Hotel

    Universal Orlando- Loews Portofino Bay Hotel

    3.5(620 reviews)
    7.5 km•Dr. Phillips, Horizons West / West Orlando
    •$$$

    So, we didn't stay in any of their resort rooms this time. We just popped in for a quick visit. I…read morelove the theming of this resort so much. Cabana Bay and Portofino are my two favorites of the Universal properties. The buildings, resturaunts, shops and lobby ate all perfection. Also, if you have been to Portofino, Italy you already know how their waterfront is a VERY faithful representation. I absolutely love this resort and can't wait to get back for an adventurous staycation!

    Pros: Friendly guest services…read more Convenient transport to/from Universal Studios Cons: 1. When we first checked into the room there were cookie and food crumbs all over the floor. Called down to let them know and at first they said there wasn't any housekeeping that was on staff. We said we saw housekeepers by the elevator and in the lobby. We were also willing to vacuum it ourselves or move rooms. Then she said she'd send someone (who arrived 10min later and thankfully took care of it). 2. Also, When we initially reserved our room we told them it was our daughter's birthday so would like something in the room. When we checked in nothing had been acknowledged or prepared. We asked about it and the front desk said they saw the note (awkward pause). We asked if something could be left in the room and she took out an order form for me to pick items. We chose cheese platter and ballon's which totaled $50+. She said we didn't need to be in the room (go to park normally) and they leave it in the room. Day after day nothing even after repeatedly reminding them. On day 4 out of our 5night stay they left a chocolate cupcake and a couple of strawberries. We called to let them know that's not what we ordered. The next day we got the cheese plate (pictured). It was left out all day (despite us having a refrigerator in the room) so when we got back to the room that night it was hot. Not sure how food safe that was. Definitely not worth the money or the hassle. We could've done better just going to the grocery store.

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    Universal Orlando- Loews Portofino Bay Hotel
    Universal Orlando- Loews Portofino Bay Hotel
    Universal Orlando- Loews Portofino Bay Hotel

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    Club Wyndham Bonnet Creek - King size bed/master bedroom

    Club Wyndham Bonnet Creek

    3.0(390 reviews)
    15.1 km•Disney World, Horizons West / West Orlando
    •$$$

    I think this was my 6th stay at Club Wyndham Bonnet Creek. Interestingly the place looks exactly…read morethe same as when I first started coming here nearly 10 years ago. So yeah, it's not a brand spanking new hotel, but it's also not looking run down either, which I guess means they're doing a nice job maintaining the place. We stayed in a presidential suite which we booked directly with a time share owner online. The suite itself was very pleasant as expected, the finishing touches and furnishings were of good quality and the beds were comfortable. There was some light wear and tear here and there, but overall it was a very nice suite to stay in. Very functional and comfortable. We didn't use very many of the property amenities this time around because we spent so much time in the amusement parks, but there are a bunch of options including mini golf, pools, BBQ area, restaurants and more. As I mentioned in previous reviews, this property is located amazingly close to all of the Disney parks, which is great. The only downside I can think of was the fact that our suite was facing the parking lot and a power facility of some kind, right next to the building. This thing was making nonstop noise 24/7, making it impossible to enjoy the balcony. That really sucked. Luckily it wasn't audible in the room, but we did want to eat and have coffee on the balcony throughout our stay, and the noise made it very unpleasant. Overall I would give Club Wyndham Bonnet Creek 3.5 stars. While I would never purchase a time share, I could definitely see myself staying here again if we were thinking about visiting Orlando.

    2.5 stars. For the VIPs, your status here only means pay more for your share and 10% off at limited…read moreselected food & merchandise location. 10 day stay: The VIP suite: spots, stains, and visible hairs on soap and shampoo dispensers and tubs, from previous guests. Tubs and sinks needed detailed cleaning. The drier vent was thick with lint. The pools: 1/5, crowded, no seats after 11am. Grab a rock behind the bushes for additional seats. No maintenance nor PR staff presence. Parking: 3/5. Limited front parking. Additional parking located in cramped structure, a 5 minute walk to room. The front desk and cleaning ladies in the hallways, 4/5: sweet,responsive. Prompt with fulfilling toiletries and kitchen supplies. This is the only highlight. Eats: 3/5 pizza, tacos, Starbucks, ice-cream. Free scope birthday ice-cream. Farmers Market Thursday: 0/5, only has 4 stands. Kettle corn & fried pork rinds, jewelry, table with scattered bell peppers, booze. It's a nice stay. The view, if you're lucky to get the lake view room, is worth the stay. But the amenities and overall services do not match the sales pitch for this location. This was our second year here. Won't be back.

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    Club Wyndham Bonnet Creek
    Club Wyndham Bonnet Creek - Views from the pool

    Views from the pool

    Club Wyndham Bonnet Creek

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    Villa Marquesa at Regal Oaks Resort

    Villa Marquesa at Regal Oaks Resort

    4.2(6 reviews)
    19.0 km

    Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

    We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

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    Villa Marquesa at Regal Oaks Resort
    Villa Marquesa at Regal Oaks Resort
    Villa Marquesa at Regal Oaks Resort

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    Orlando Vacation

    Orlando Vacation

    2.3(42 reviews)
    7.2 km•MetroWest, Horizons West / West Orlando

    **Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.

    I do not recommend using this company. I purchased a Disney World ticket through…read moreOrlandoVacation.com on April 13, 2025, and have yet to receive it -- despite the event being just days away. I've called, emailed, and used the live chat multiple times with no real response. As a school teacher traveling for my daughter's cheer competition (The Summit), I needed a reliable ticket provider. Instead, I've gotten silence and stress. The lack of communication is extremely disappointing and unprofessional. If I don't receive the ticket soon, I'll be forced to buy another one and dispute the charge. Save yourself the hassle -- book directly through Disney or a trusted source

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    Orlando Vacation
    Orlando Vacation
    Orlando Vacation

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    Hilton Grand Vacations - Wow.  A mortgage basically at 17.75%!!!  This is the nonsense that these guys try to get you to sign. Run!

    Hilton Grand Vacations

    1.2(85 reviews)
    6.9 km•MetroWest, Horizons West / West Orlando

    We've already pre-paid for our upcoming promotional Hilton Grand Vacations trip and property tour,…read moreand are already unhappy with how it's been handled. Two months ago in January, we requested a stay at a beach property for our Anniversary. Our rep said that he'd call us back to confirm, yet he never did. He has never even returned any of our calls to his voicemail! We've since called the main number, only to be told that this property is now all booked up. They then sent us a confirmation for a property we didn't want (claiming that it is now the only one available in the entire area). We paid almost $500 for this "vacation" stay, but my wife and I now suspect that a "Bait and Switch" has been pulled on us. I've emailed guest services, I've repeatedly called guest service, yet no one is willing to escalate this to upper management to find out what happened back in January. My email to their "Guest Experience Team" has gone without reply. Since they already have our money, we have no choice but to stay where we don't want and take their mandatory tour. But, the way that we've been treated, I would never want to invest in their timeshare program. They simply can't be trusted!

    We were cornered at a Bluegreen timeshare meeting and threatened that if we did not upgrade before…read morethe purchase by Hilton Grand Vacations, we would lose access and value. We had to make this upgrade that day or lose the opportunity. Bluegreen told us knowing we would believe we were going to lose more money and manipulated with this misinformation and high pressure. Hilton Grand Vacations has done nothing to help us and will not answer our calls or letters. The timeshare companies only focus is on making sales. Jose Lopez

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    Hilton Grand Vacations - Fire Pit

    Fire Pit

    Hilton Grand Vacations - Poolside@ GrandVacations Sea World property

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    Poolside@ GrandVacations Sea World property

    Florida Vacation Homes by Owner - Upon check in

    Florida Vacation Homes by Owner

    2.2(6 reviews)
    2.8 km•Horizons West / West Orlando

    I have used rental homes for many years. Florida Vacation Homes is BY FAR the least capable,…read moreunhelpful and negligent rental company I have worked with. Our rental had no functioning water or ice in the fridge. Also - the dryer didn't work. Despite being notified at the beginning of the trip (we stayed 10 nights), the staff did not correct any of these items. I had 9 people staying in a 6 bedroom home... all of whom packed assuming laundry was available during our stay... and only the washer worked. The management never even sent someone out to LOOK at the dryer. I asked for them to send a laundry service to pick up laundry from the home, which they refused to do. We ended up hanging all of our laundry up in the closets which took 48 hours to dry. Not exactly what you want to do on vacation. We accidentally left my child's stuffed animals in the washer when we left. We called FOUR times to retrieve them - including the day we left. We were told they had been retrieved and we were to be sent information on the shipping company they worked with to get the items home. Not only were we sent no information on the shipping company, but when we called back for the FOURTH time, they said they didn't have the items any longer. I will never rent a house through this company again. Absolutely terrible.

    Thank you for the expensive experience. My review is intending to catch the eyes of those looking…read morefor what could possibly go wrong with the above management company/property... 7708 Excitement Drive AKA Excitem-ANT Drive. (Ants a lot of them) We walked into a home that was not cleaned from the previous tenants. Getting that across to the management office was like pulling your own teeth. I called the number they provided for issues. I got a message saying application error after being on hold. Then I repeated the process x14 times before I pushed the emergency button. I got someone named Stephanie on the phone that took care of me. We talked often as she seemed to be the only one who got stuff done at the company! Kudos for getting in touch with her!! Night one the management company put us in another one of their homes and refunded us night (still haven't seen the refund) took them the better half of a day and a half to get us in the original house. When we did the ants were still there Say it to yourself out loud....I am willing to go on family vacation and look at ants daily in the kitchen and be okay with replacing all food items that were purchased and washing all dishes that ants were in contact with. They were in the kitchen. Property management sent out pest control. The put bait out. And the ants loved it. It was like a daily buffet. We didn't use the kitchen counters or the space because this to my family isn't clean. (Talking with on staffer at the property management office said they are sugar ants and not a big deal - put your food with sugar in the fridge. Another staffer told me they are sugar ants looking for moisture. Both staffers acted as if in a million dollar VACATION home this is an expectation.) Maybe the people I communicated with about my issues this is a normal day in their life dealing with the insect at their house. Definitely not okay at my house. . If I owned the house I would be embarrassed. Just as I was to introduce this experience to my family. Every day the family mentioned the found more ants in a different part of the house. I sent a text emails with pictures of a snapshot of what we got to experience. It was handled with a service person for ants, So good on the management company on responding right!? Getting ahold of anyone at the company was difficult. On check in day alone I spent hours trying to get ahold of someone. Finally figured out they answer the emergency (press 5) on the phone number.. all throughout my VACATION I spent dealing with all issues at the house. Leaky laundry washer, malfunctioning smoke alarm, ants, algae in the pool. Explaining the ants infestation to the family members you invited on vacation and your children....fun right on vacation right!? We booked this rental because it looked phenomenal. I don't know how I ended up paying the price I paid $3100 to do experience a vacation home uncleaned night 1, with ants, leaky washer, with a private pool that ended up with green algae/moss. My wife will not let us and our family return to this property.. Explaining daily why we have to buy new food because the ants took it over is not something someone should have to do on vacation. Nor is it a vacation when you see 2 different house service people. (Maintenance, pest control) there are so many places to do business with down here.... Unfortunately this was a tough expensive experience. I don't know what the fix should have been...(maybe finding us a property that could get us in if vacant) another idea is that when a service needs to happen....should I bet the person to be taking to the pest control or should there be a liaison from said management company there to handle it.... However I wasn't able to book another property after day 1 and 2 and 3 of issues. I would have loved to book a hotel for 8 or get out of this infested house... But that's not possible when you are binded by the money you already spent on this rental. Again a truly expensive experience lesson learned. Make it make sense. Reach out for questions. I have pictures of the roaches and will upload them if this could help someone else decide who to do business with. bryansmithatc@gmail.com reach out This might be standard for some companies to respond this way. After all is done - we checked out on Monday and the management company allegedly is only refunding a night with all these issues I encountered. I fully expect the response to be something similar to [ Thank you for taking the time to review Florida Vacation Homes. We work very hard to provide every customer with excellent service. We are sorry we did not meet your expectations. Please contact our manager at (866) 314-7386. We would be happy to hear more about your experience and properly assist you.] Of which when trying to call and get ahold of someone to do anything...it's leave a message or application error message. Comical. Unfortunate Respectfully, Bryan Smith Oklahoma City

    Photos
    Florida Vacation Homes by Owner - Ants dead

    Ants dead

    Florida Vacation Homes by Owner - Daily traffic

    Daily traffic

    Florida Vacation Homes by Owner - Ants

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    Ants

    Shine Villas - vacation_rentals - Updated October 2026

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