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    Shield Roofing & Construction

    5.0 (1 review)

    Services - Shield Roofing & Construction

    New roof installation

    Roof repair

    Roof replacement

    3 More Services

    Siding installation

    Siding repair

    Siding replacement

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    6 years ago

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    Craig Gouker Roofing

    Craig Gouker Roofing

    (10 reviews)

    left nails throughout my entire yard I have two small kids and a dog and I had to metal detector…read moretwice before I picked up over 60 giant nails. Initial estimate was also off by $6k.

    My roofing project, completed by Craig Gouker Roofing, was delayed for several months without any…read morecontact until, after giving them the benefit of the doubt, I finally reached out to inquire. Even then, it was only completed weeks later when the existing roof started to cause issues inside my home. The installation crew was hard-working, and the quality of the installation was, for the most part, well-done from what I can tell. There were some minor issues that were only explained when I inquired, but there were no major issues other than a cracked wall in my bedroom. Clean-up--outside only--was generally thorough. There was no final visual of the completed job provided as I had expected. My primary issues are with the owner and his office manager. The office manager could be condescending when I tried to ask questions. She also failed to provide an updated, significantly more costly estimate. Although I received an email from her on the estimate date, the attachment detailed the company's requirements prior to arrival. There was no estimate attached. I was expected to pay the higher amount to the foreman at completion even though that was the first time that amount was presented to me. The estimate came in the form of a picture texted by the owner minutes before I was asked to write the check. Upon request, the office manager provided a copy of the Owens-Corning shingles guarantee but indicated they do not offer guarantees for the low-slope material, soffit, fascia, gutters and downspouts they installed produced by other vendors. These items made up a sizable amount of my charges. Even so, the owner's call the day before the installation started was the worst part of my experience--a call in which he screamed insults at me for about 5 minutes. From what I could tell, my "sin" was trying to understand the details of the job, offering the reasons behind my questions and questioning their financing, which I chose not to use. Had the inside issue not occurred, I would have canceled the job on the spot. I did not, not wanting the inside problem to progress and causing more damage. I had been extremely patient with the delay until the inside issue occurred. Even then I had not demanded immediate action. It is why I found his bullying, chauvinistic attitude on the call so unprofessional, so confusing and so unacceptable. A toxic call, for sure! I can only base my opinion on my own experience. I gather from other reviews that others have been more fortunate. Personally, I will not recommend this company to anyone or use him for additional work I need to schedule at other locations. Certainly, there must be other roofers who do quality work without the owner's volatile attitude--companies that treat customers with respect.

    Shield Roofing & Construction - roofing - Updated May 2026

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